All other European countries operate ‘Gaining Provider’ Led systems, in which the consumer only needs to contact their new provider in order to commence the switching process.
These systems are used in nearly every mobile market worldwide, and were recently introduced in the UK banking and energy sectors. In this case a consumer needs only to contact their new provider who seamlessly manages the entire process on their behalf.
Three believes that Ofcom should take decisive steps to introduce simpler and easier mobile switching by 2017. Doing so would force providers to be upfront about their best deals, empower consumers to compare prices more effectively, and hold incumbent operators to account for the service they provide.