Lost, stolen or damaged phone?

With Three Rescue™ we'll replace it the next day*.

Already have Three Rescue™?

Three Rescue™

Being without your phone is a real pain. Not getting the Whatsapp message about impromptu drinks after work, missing a birthday reminder on Facebook or not knowing what family and friends are up to is just no fun. So with Three Rescue™ you get a replacement** the very next day*.

Terms and conditions and claim excess fee apply.

If you brought Three Rescue™ insurance (Full Cover only available) before 7th September 2016 Terms and conditions


There are two options to choose from:

Three Rescue™ Damage Cover

Protects against the risk of damage including cracked screens or liquid damage.

Three Rescue™ Full Cover

Protects your device from damage, including cracked screens or liquid damage and loss or theft should your device be lost or stolen.

We'll deliver next day* and your 'as new' replacement** will come with our 24 month warranty.


How do I get Three Rescue™?

You can buy Three Rescue™ Full Cover or Damage Cover when you buy or upgrade your device and Pay Monthly plan with Three.

Cover starts on delivery of the device.

If you pre-order a device from Three and buy Three Rescue™ cover you'll be refunded the cost of any Three Rescue™ premium paid in the period between ordering and receiving your new device.

Who can take Three Rescue™?

You can buy Three Rescue™ if you’re over 18, your device is worth more than £60 and you haven’t had a mobile insurance policy declined by us or cancelled by us in the past or a claim denied due to fraud.

You can only buy, remain on and claim with Three Rescue™ if you and the main authorised user of the device live permanently in the UK. If at any time you or the authorised user are no longer going to be resident in the UK, you need to contact us and let us know. We will cancel your cover if you no longer meet this criteria.

What does it cost?

For an instant quote, select the type of cover you want, the make and model of your device below.

Price increase - August 2017

Three Rescue prices will increase by 50p on the 7th August, click here for more.

What's covered?

When you take Three Rescue™ Damage Cover or Full Cover you’re covered if you lend your device to friends and family. You are covered whilst travelling overseas but any replacement agreed after you make a successful claim can only be delivered to an address in the UK or the Channel Islands.

You can submit a claim online 24/7 at three.co.uk/threerescue*** or by phone.

We aim to deliver your ‘as new’ replacement** next-day* if your claim is approved before 8.30pm Monday to Friday or 2.30pm on weekends.

Three Rescue™ Damage Cover Three Rescue™ Full Cover

Accidental damage, including cracked screens and liquid damage

Malicious damage caused by someone who doesn't have your permission to use the device

Pet damage

Out-of-warranty breakdown

Loss

Theft

We don’t offer ‘new for old’ cover so any replacement device you receive may be refurbished to our ‘as new’ standard using original equipment manufacturer parts. Our aim is that you will not be able to tell the difference between a new and refurbished device. In the unlikely event we can’t send you a same model replacement, we’ll offer you a different make, model or colour device with comparable features and functionality.

What's not covered?

It's important you know that you're not covered for:


* Next day delivery in mainland Great Britain only for claims completed before 8.30pm Monday to Friday, or 2.30pm on weekends. Excluding Bank Holidays. If you think we’re late please let us know and if we have missed our delivery promise, we’ll give you £20, credited to your bank account within 30 days.

** We don’t offer ‘new for old’ cover so any replacement device you receive may be refurbished to ‘as new’ standard, using original equipment manufacturer parts.

*** Submit a claim online 24 hours, 7 days a week. You can claim online at any time or on the phone between 8am and 9pm Monday to Friday, or 9am to 6pm on weekends (closed on UK Bank Holidays).

Three Rescue is administered by Asurion Europe Limited (‘Asurion’), which is authorised and regulated by the Financial Conduct Authority (no. 502545), registered in England and Wales with company number 6568029 at Chiswick Place, 272 Gunnersbury Avenue, Chiswick, W4 5QB. The Insurer is Liberty Mutual Insurance Europe Limited (‘Liberty’), which is authorised by the Prudential Regulation Authority and is regulated by the Financial Conduct Authority and the Prudential Regulation Authority (no. 202205). Hutchison 3G UK Limited is registered in England company number 03885486. Registered office address: Star House, 20 Grenfell Road, Maidenhead, Berkshire SL6 1EH