Following government guidance, we're closing our stores and our Contact Centre staff won't be able to get to work as usual.
Need help right away? Why not use the Three app, talk to us live on Three Store Now for general product questions between 9am and 6pm Monday - Saturday and 10am - 5pm Sunday, or ask any questions on a Three Live broadcast.
Never has staying connected been so important. These unique and worrying times mean change for everyone.
How we stay connected to loved ones is now at our fingertips. The hugs and handshakes will return. But until then, it's down to us to keep the show on the road.
It's vital that everyone looks out for one another and rallies around to help those that need it the most. So get everyone on the family WhatsApp, FaceTime for a cyber brew, or pick up the phone for an old-fashioned natter. Whatever it is you do, make sure you stay connected.
We're closely monitoring events across the UK. We've got teams working to make sure our network performs for everyone at all times. So contacting family, loved ones, and the emergency services is available when you need. Keeping you connected is our top priority.
Stay connected to your world
We're reducing our Pay Monthly International Saver Add-on price from £15.32 to £10 – so you can stay connected from the UK with loved ones in 31 destinations around the world for less. We'll automatically apply the new price if you already have it.
No need to leave the house to stay connected. We still offer free next working day delivery on all new purchases. And as all our delivery partners are taking crucial precautions to prevent close contact, you know you'll get your goods safe and sound.
We're offering free data access to all NHS websites, at home and abroad for all contract and Pay As You Go customers. All calls to NHS 111 are already free.
Are Three stores open?
Following government guidance, we're closing all our stores for the time being.
Beware of scammers
We're aware of reports of customers being targeted by texts and email with messages that appear to be from UK businesses asking for personal and financial information because of COVID-19 (Coronavirus).
These are scams and are not genuine. If we want to talk to you about the Coronavirus, we'll never ask you for either personal or financial details. You can report any texts you receive by texting 7726.
Stay safe and remain vigilant.
Keeping you connected – whatever your situation
We know that the current situation will have a financial impact on a lot of people. That's why, if you struggle to pay your bill during this period, we won't stop your services.
All we ask is that you let us know by calling 333 free from your Three phone and select the relevant automated option. We'll let you know when things are back to normal.
Here at Three, we know it's more important than ever to stay connected.
And we want to help you with that.
In-store advice without leaving your sofa
Three Store Now connects our online customers live to store advisors. They'll help you choose the perfect device by sending you product recommendations, pictures and videos. Sit in your living room and get a live stream - straight from the store to your laptop or mobile.
Visit Three Store Now
Get up close and personal with our live interactive demos
Check out the latest phones, services and deals on Three Live. Our expert presenters can show you everything you need to know - from help choosing which device to buy, right through to setting it up and getting to know the features.
Visit Three Live
Check out our partner offers
Keeping you entertained, informed and healthy with exclusive discounts.
It's never been easier to top-up on Pay As You Go. Whether it's in-app, on our site or calling our self-service line on 444, you can do it right from bed. And then, stay connected with your loved ones around the world for less by using a prefix to get amazing value on International calling rates.
We know that staying connected to loved ones around the world has never been more important for our customers.
That's why we're reducing the price of our Pay Monthly International Saver Add-on. This provides 3000 minutes of call time from the UK to 31 destinations around the globe, including many COVID-19-affected countries both inside and outside the EU.
Until 30 April, we're making the price £10 a month rather than the usual £15.32. If you already have it, we'll automatically reduce the amount you're charged while this offer is live too. We hope this helps ease the pressure a little and allows people to check-in on friends and family abroad.
Need greater flexibility with your Home Broadband?
We have plans to suit all of our Home Broadband customers. But now more than ever we understand that life can be unpredictable. So, we’re offering a new one-month rolling Flexi 4G Home Broadband contract. Great connectivity, more flexibility.