How do I change my price plan and is it permanent?
You can change your price plan by going to My3 or using the Three app. Or, just click the buttons further up the page! And don’t worry; you can always get in touch with us to drop back down to your base commitment if changing your price plan doesn’t work out.
How do I cancel an Add-on or additional allowance?
If you're on a Pay As You Go plan you need to make sure you have enough credit to convert it to one of our great value Add-ons. If you're a Pay Monthly customer, the cost of your Add-on will be taken from your monthly bill.
Pay Monthly customers can purchase multiple short-term Add-ons, but each individual Add-on can only be active once per billing cycle. For example, if you buy a data Add-on during one billing cycle, you won't be able to buy the same data Add-on again during the same billing cycle. However, you can buy multiple different Add-ons per billing cycle.
You can purchase an Add-on in the Three app or on My3. No data? No problem. The Three app works even without data allowance.
If you're on a Pay Monthly plan, your Add-on will expire when your monthly allowance is refreshed.
If you're on Pay As You Go, your Add-on expires 30 days from the date of purchase. When you've used up your Add-on, we'll send you a text to let you know and you can decide whether you want to purchase another.
Which Add-ons can I get?
You can check which Add-ons you already have, see which ones are available to you, and buy an Add-on by downloading the Three app.
You can also do this by logging into My3 and selecting Allowance then Add-ons. The price you'll see for short-term Add-ons is a one-off cost until the end of the billing month, while long-term Add-ons have a monthly cost
Can I increase my Personal Hotspot allowance with an Add-on?
If you're a Pay Monthly customer on an Advanced plan and have unlimited data included in your plan, you'll have a Personal Hotspot allowance for use in the UK. The amount of data included in your allowance depends on your contract start date. You can check your Personal Hotspot allowance by going to My3 and selecting Allowance. And don't forget, you can increase your allowance by buying a Personal Hotspot Add-on in the Three app.
Personal hotspot is available on Pay as you go using the data available with an add-on or by converting your cash to credit at the unbeatable rate of 1p/MB.