Network & coverage support.

We know that signal problems can be frustrating. Like all networks, we can suffer from coverage gaps and the occasional technical glitch. Let's try and get you connected again.

First, check the signal status in your area.

Oops. Something's gone wrong. Can you please try again?

We can't get your status update right now. We're really sorry about this.

Things you could try:

  • Check the postcode you entered, and try again
  • Try again in a few minutes
  • Visit our coverage checker where you can also check for network status

We're really sorry. There's a long-term outage in this area.

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Visit our coverage checker for detail on the coverage that's generally available in this area.

This information is updated every 30 minutes (last updated --LASTUPD--).

Our systems haven’t reported any network problems.

We might be working on information gathered from our Report An Issue form.

Use coverage checker to see the usual signal strength in this area.

We’ll check that this information is up to date every 30 minutes. (last updated --LASTUPD--).

We're planning some network improvements in your area.

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Use coverage checker to see the typical signal strength in this area.

This information is updated every 30 minutes (last updated --LASTUPD--).

We carried out essential works in your area recently.

--MESSAGE--

Use coverage checker to see the typical signal strength in this area.

This information is updated every 30 minutes (last updated --LASTUPD--).

We're really sorry. There's an issue with the network in your area at the moment.

--MESSAGE--

Use coverage checker to see the typical signal strength in this area.

This information is updated every 30 minutes. (last update --LASTUPD--)

Sorry, we had some problems in your area earlier.

--MESSAGE--

Use coverage checker to see the typical signal strength in this area.

This information is updated every 30 minutes (last updated --LASTUPD--).

Still need help?

Things that can affect your signal.

Help with recent loss of signal.

If you normally have signal but you've recently lost it, there could be an outage, or an issue with your device or account. Here's a few things you can try to get your signal up and running again.

Help with poor or no signal generally.

We're really sorry if you're having ongoing problems with signal, but here's a few things you can try.

Help with internet problems.

Issues with internet access or download speeds? Sometimes at peak hours, the speeds can slow a little.

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