Network & coverage support.

First, check the signal status in your area.

Sorry, we had some problems in your area earlier.

--MESSAGE--

Use coverage checker to see the typical signal strength in this area.

This information is updated every 30 minutes (last updated --LASTUPD--).

We're really sorry. There's an issue with the network in your area at the moment.


This information is updated every 30 minutes. (last update --LASTUPD--)

We carried out essential works in your area recently.

--MESSAGE--

Use coverage checker to see the typical signal strength in this area.

This information is updated every 30 minutes (last updated --LASTUPD--).

We're planning some network improvements in your area.

--MESSAGE--

Use coverage checker to see the typical signal strength in this area.

This information is updated every 30 minutes (last updated --LASTUPD--).

Our systems haven’t reported any network problems.

We might be working on information gathered from our Report An Issue form.


We’ll check that this information is up to date every 30 minutes. (last updated --LASTUPD--).

We're really sorry. There's a long-term outage in this area.

--MESSAGE--


This information is updated every 30 minutes (last updated --LASTUPD--).

Oops. Something's gone wrong. Can you please try again?

We can't get your status update right now. We're really sorry about this.

Things you could try:

  • Check the postcode you entered, and try again
  • Try again in a few minutes
  • Visit our coverage checker where you can also check for network status

Sorry, we had some problems in your area earlier.

--MESSAGE--

Use coverage checker to see the typical signal strength in this area.

This information is updated every 30 minutes (last updated --LASTUPD--).

There's currently a network issue in your area.

We're really sorry if your services are affected - we're doing all we can to fix it. In the meantime, you can call and text using Wi-Fi calling on most Three phones.

To keep updated about this issue report your issue below.

Keep me updated.

Call and text for free with Wi-Fi Calling.

 
 


You can call and text using Wi-Fi on most Three phones.

Some phones have Wi-Fi calling ready to use, or you can download our free app, which is compatible with most iPhones and Android phones.

Find out more about Wi-Fi calling.

Let's diagnose the problem.

Help with poor or recent loss of signal.


If you normally have signal but you've recently lost it, there could be an outage, or an issue with your device or account. Here's a few things you can try to get your signal up and running again.

  • 1

    Test your device.

    Try one or more of these and see if they make a difference.

    • Turn airplane mode on then off.
    • Turn your device off the on
    • Ensure mobile data is on
    • Update your device's software
    • Reset your network settings. Note that this will remove your Wi-Fi passwords.

  • 2

    There could be an issue with your account.


    Most likely it's not this, but sometimes a billing issue or a failed top-up can stop you accessing the network.

    Visit My3 or download the app to check your account status.



  • 3

    In the meantime, you can call and text over Wi-Fi on most Three phones.

    Call and text using Wi-Fi if there's no mobile signal, even when you're travelling on the London Underground. Some phones have Wi-Fi calling ready to use, or you can download our free Three InTouch app, which is compatible with most iPhones and Android phones.


Did that resolve your issue?

Yes. No.


Issue still not resolved?
Report your issue to us. We'll investigate and keep you up to date with progress.

Report an issue.


We are happy that we could help.

Return to homepage.

Help with internet problems.


Issues with internet access or download speeds? Sometimes at peak hours, the speeds can slow a little.

  • 1

    Rule out a simple device issue.

    Try one or more of these and see if they make a difference.

    • Turn airplane mode on then off.
    • Turn your device off the on
    • Update your device's software

    • If you're abroad, you'll need to have data roaming enabled (charges may apply).

  • 2

    Check your device's network settings.

    • Check the Access Point Names (APN) in your settings.
    • Reset your network settings. Note that this will remove your Wi-Fi passwords.

    • For more help with these tips, visit Device Support, select your device and choose 'Connecting to the internet'.

  • 3

    Could there be an issue with your account?


    Most likely it's not this, but sometimes a billing issue or a failed top-up can stop you accessing the network.

    Visit My3 or download the app to check your account status.


Did that resolve your issue?

Yes. No.


Issue still not resolved?
Report your issue to us. We'll investigate and keep you up to date with progress.

Report an issue.


We are happy that we could help.

Return to homepage.