Three's Terms and Conditions.

Use of Three Services.
Price Guides
Business.
Returns & Exchanges.
Three Products & Services.
Special Offers & Promotions.
Competitions & Prize Draws.
Codes of Practice.
Privacy & Cookies.
Updates.
Supplier Resources.
Social Accountability.
Tax Governance.
Social Media T&Cs.
Facebook Switching promotion
CIFAS Data Use Policy

Welcome to our T’s and C’s page. If you’re looking for something in particular, you can check out specific terms and conditions in the menu on the left.

Can’t find what you’re looking for? Get in touch, and maybe we can help.



Use of Three Services

Which terms you are on, depends on when you joined Three or last upgraded, and whether you are a pay monthly customer, or pay as you go.

Price Guides

Our price guides detail the plans and packages that we currently sell and our up-to-date pricing. If you're new to Three, these are the ones you need.

If you've been with us a bit longer, please see 'Business & older plans' below. If you can't find details of your plan, please contact us.

Business Price Guides

Our "current" price guides detail the plans and packages that we currently sell and our up-to-date pricing. If you're new to Three, these are the ones you need. If you've been with us a bit longer, please see "If you're on an older plan or a business customer". If you can't find details of your plan, please contact us on 0800 033 8033.

Older plans for business customers

Business plans

Three Means Business Event

WeWork Event Offer

This offer is exclusively available to attendees at the Three Means Business pop-up event, held at WeWork, Devonshire Square, EC2M 4YP on 14–16 October 2019. Attendees who collect an offer postcard from one of our advisors can receive discounted prices on the following business plans from Three: Unlimited 12 month SIM Only; 40GB 12 month SIM Only; and Unlimited Data phone plan (“Event Discount”). Each business plan comes with Three Means Business benefits.

Event Discount available to new Three Means Business customers only. Prices shown on the postcard are inclusive of VAT and include £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year.

To redeem an Event Discount, call Three on 0800 033 8022 and quote the code shown on the postcard. Plans must be taken out before 31 March 2020 to benefit from the Event Discount, and are subject to status (proof of eligibility for business plans required) and Three’s business terms. Find out more about the Three Means Business partner benefits now.


Three Means Business Pop Up Event Prize Draw Terms & Conditions

These terms and conditions are the rules which apply to this prize draw.  By submitting an entry, entrants will be deemed to have agreed to be bound by them.

  1. Promoter: The Three Means Business Pop-up Event prize draw (“Prize Draw”) is organised by Hutchison 3G UK Limited trading as Three, Registered Office: Star House, 20 Grenfell Road, Maidenhead, Berkshire, SL6 1EH (“Three” or “We”). The prize is administered and provided by Three.
  2. Dates: The Prize Draw opens on Monday 14 October 2019 at 08:00 GMT and closes on Wednesday 16 October 2019 at 19:00 GMT
  3. Eligibility: To be eligible to enter the Prize Draw, entrants must be an attendee at the Three Means Business pop-up event held at WeWork, Devonshire Square EC2M 4YP on 14 – 16 October 2019 (the “Event”) and be a UK resident (“Eligible Entrants”). Entrants may be required to provide photographic ID to prove their eligibility. This Prize Draw is not open to employees of Three, its agents, contractors, consultants, or anyone professionally connected with the Prize Draw. 
  4. Entry: To enter the Prize Draw, Eligible Entrants must complete the data capture form on the Samsung tablet at the Event. Personal details including name, telephone number and email address will be captured (“Qualifying Entries”).
  5. Rules: The following rules shall also apply to the Prize Draw:
  1. Only one entry per Eligible Entrant will be considered by Three and entered into the Prize Draw. Multiple entries will render all entries, by that specific person, as void.
  2. Late entries will not be taken into consideration in selection of the winner.
  3. The winner warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete.
  4. Three reserves the right to exclude and/or disqualify any entries which it deems, in its sole and absolute discretion, to be (i) offensive or inappropriate (ii) failing to comply with these terms and conditions and/or (iii) is contrary to the spirit or intention of the Prize Draw. 
  1. Prize: 1 winner will receive a Xiaomi Mi Mix 3 5G mobile device in Onyx Black with 6GB RAM and 128 GB ROM. Only one Prize will be awarded to the winner. Allocation of the Prize remains at Three’s sole and absolute discretion. 
  2. Selection of winner: The winner will be randomly selected, under independent supervision, from all Qualifying Entries on Wednesday 23 October 2019. The decision will be final and Three will not enter into any correspondence. 
  3. Contacting the winners: Reasonable efforts will be made by Three to contact the winners of the Prize via email or telephone by Friday 25 October 2019.   Eligible Entrants should check their junk mail and/or telephone voice messages between 23 October and 25 October and Three shall not be responsible in the event a Winner does not claim the Prize because they have failed to do so.  If the winner of the Prize cannot be successfully contacted, does not claim the Prize within 72 hours of notification (by responding to Three), or is unable to comply with these terms and conditions, Three reserves the right to offer the relevant Prize to another Eligible Entrant. Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize.
  4. Redeeming your Prize: The winner will be required to provide a valid UK postal address to receive their Prize. The winner may also be required to submit additional valid identification before receiving the Prize. The winner warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete, including any contact details.  Three shall use reasonable endeavours, subject to these terms and conditions, to fulfil the Prize as soon as reasonably possible after the Winner has claimed it and confirmed their correct postal address.
  5. Privacy: Information that entrants supply when entering the competition will be used only in accordance with Three’s Privacy Policy and these terms. Our use of such information will also be subject to our Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. To view Three’s Web Privacy Policy, click here: www.three.co.uk/terms-conditions/your-privacy.
  6. General:
  1. The Prize is not transferable. No cash alternatives will be offered. Three reserves the right at any time to substitute an alternative prize of similar or greater value. Further, we reserve the right at any time to cancel, modify or supersede the Prize Draw (including altering the Prize). No communications will be entered into by us regarding this. This Prize Draw is free to enter and no purchase is necessary. The winner of the Prize agrees to cooperate with any reasonable requests made by Three relating to any post-winning promotional activity (such as including his/her first name and entry being used in any and all Three marketing activity across all media).
  2. This Prize Draw is in no way endorsed by, sponsored by, associated with or administered by any third parties. 
  3. All third-party terms and conditions relating to the Prize Draw or the Prize itself are beyond our control. Three cannot accept responsibility and will not be liable for any failures to abide by any or all third-party terms applying to the Prize.
  4. Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission or for a failure by a Winner to check their emails (including junk folder) or voice-messages.  Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Prize Draw or the Prize (or any aspects of them), and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a winner of the Prize arising out of or connected to the Prize or this Prize Draw.
  5. Entry into the Prize Draw signifies your acceptance of these terms and conditions. We also reserve the right to amend these terms and conditions at any time without notice.  Any changes to the terms will be published at three.co.uk/TMB-event. These terms are governed by English law.

Current Business Offers:

12 Month SIMO, 20GB for the price of 10GB

 

Price available on our 12 month 20GB data business plan, with Three Means Business benefits (see three.co.uk/business). 20GB for the price of 10GB available to new and upgrading customers on Three Means Business 12 month SIM-only plans. Offer available between 06/12/2019 and 20/12/2019. Not available with other offers. Monthly Price of £11.67 excludes VAT, no upfront cost is required. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year.

 

 

Samsung S10+, Unlimited data

 

Price available on Samsung Galaxy S10+ on our 24 month Unlimited data business plan, with Three Means Business benefits (see three.co.uk/business). Offer available between 06/12/2019 and 20/12/2019. Saving of £45 over 24 months versus previous price between 19/11/2018 and 05/06/2019. An upfront cost of £40.83 (excluding VAT) is required. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year.

 

Three’s Returns & Exchange Policy

Download Three's Returns & Exchange Policy PDF

We always hope you’re happy with your new purchase but just in case you’re not, we’ve set out below when you can return or exchange it. This will depend on where you bought it, and if you purchased directly from Three or another retailer.

 
If you bought it from a Three Store: We’re sorry, but if you bought a Device or Accessory from a Three Store and you change your mind, you’ll be unable to return or exchange it.
 
If you bought it from Three Telesales or online at Three.co.uk: If, within 30 days of receiving your purchase, you decide you want to return or exchange a Device or Accessory you can: 
- call us on 333 (Free, unless you’re on one of our new Essential Plans, in which case it will come out of any available minutes allowance or charged at your out of allowance rate of 55p per minute) from your Phone or 0333 338 1001 (standard call charges apply) for Phone customers; or 
- call 500 (free from a Three phone) or 0333 338 1003 from any other line (standard call charges apply) if you’re a Mobile Broadband (Dongle, Mobile Wi-Fi, Laptop or Tablet) customer. 
- Complete and return the Model Cancellation Form to us. 
Our Customer Contact Centre advisors will be able to help you immediately. There’s some important things to remember though: 
 
  • You can turn on and use your Device to inspect it and to make sure you’ve received what you thought you were buying, but if any damage is caused, or it is used beyond what’s reasonable, we have the right to charge you for any loss in value to the goods as a result of your use or damage. You’re allowed to do what is reasonable to ensure you’ve received what you thought you were buying and that it works as expected. 
  • You must not install “Find My iPhone” on your Apple device during the returns or exchanges period. If you do, and you fail to remove it before returning your Device to us, we’ll reduce your refund or apply a charge to your Three account by an amount of up to £200.
  • You’ll also be charged for any Three Services you use before the end of your 30 day cancellation period (e.g. for any calls, texts or data used). Please remember that it can take up to 3 months for some international and premium rate services to be applied to your bill. 
  • If you return a Device (or Accessory) to us, you will need to include not only the device, but any packaging, manuals, accessories and any “free” gifts supplied with the device. If anything is damaged or missing, you may be charged for these in line with the appropriate charges set out in our Price Guide.
  • We realise mistakes happen, so we ask that you take care when returning your Device to us. If you send us the wrong Device, or don't return your Device at all, we won't be able to process your request and you’ll continue to be charged in accordance with your agreement with us.
  • If you change your mind and wish to exchange your Device for a different make or model, a charge will be applied as set out in our Price Guide.
  • For hygiene reasons, we can’t accept returns or exchanges on some accessories, like headsets, where the packaging has been opened or had the seal broken.

If you purchased from another retailer: You’ll need to check directly with them to see what their returns and exchanges policy is. If you’re given an exchange or refund, but have connected to Three and used any of our services, then we may charge you for these. Please remember that it can take up to 3 months for some international and premium rate services to be applied to your bill. 

If you’re a Business Customer, please contact your Account Manager or call us on 0333 338 1004 from any phone (standard charges apply).

 

Christmas Gifting Policy 2019/20

If you buy a Pay As You Go device from us as a Christmas gift for someone, we’ll give you some additional time to return it for a refund or exchange.

 

Policy Details:

 

 

  1. The policy applies to PAYG phones, tablets or accessories, as well as MBB devices and Starter Kits. This does not apply to 3rd party purchases or to Pay Monthly accounts. Refer to the standard Returns & Exchanges Policy in these instances. For hygiene reasons, we can’t accept returns or exchanges on some accessories (like headsets) where the packaging has been opened or the seal broken.
  2. If customers buy a PAYG phone as a gift between 9th November and 24th December (inclusive), it can be returned before or up to Thursday 9th January 2020 via the channel they purchased it from for a full refund or exchange.
  3. The policy applies to used or unused devices that are in an ‘as new’ or ‘as sold’ condition. By ‘as new’ we mean that the device, packaging, manual, all accessories and any free gifts that came with the device are all undamaged and don’t have any marks on them.
  4. We can also refund PAYG vouchers in our Retail Stores.

 

N.B. This policy does not limit customers’ rights under the “Consumer Rights Act 2015” or any other statutory rights that our customers may have.

Home Signal from Three

 

Your use of the Home Signal box and service is subject to these terms as well as Three’s Terms of Service (www.three.co.uk/terms).


Please read through these terms and print a copy for yourself to keep in case you need them at any time.
 

So you know, when we refer to "we", "our" or "us" it means Hutchison 3G UK Limited, trading as “Three”.  When we say "you" or "your", we mean you, our Three customer who has registered their details with us as the main user of the Home Signal.


Does this change my contract for Three’s services?


No.  This does not affect any of the services that we provide to you which are governed by Three’s Terms of Service.


If there is any difference between what is said here and what is said in the Terms of Service, then what is said in the Terms of Service will prevail.


Before You Use the Home Signal


You must provide us with the address at which the Home Signal will be used, as well as your contact details if different.  Your Home Signal has been provided for use in a residential address only and for security and technical reasons must only be used at the specified and agreed address for which it is provided. 


You must not give or sell your Home Signal box to anyone.  Please tell us straight away if you think that the Home Signal box has been lost or stolen or if you believe that it is being used in an unauthorised manner.     


The Home Signal box is for use on the Three Network only and must only be used in the United Kingdom.


How does the Home Signal Work?


Broadband


The Home Signal uses your existing fixed line broadband connection.  If you want more detail on how the Home Signal works, please go to www.three.co.uk/homesignal.   


If you don’t have a fixed broadband connection, Home Signal will not work.  You have to plug the Home Signal box into the mains and your broadband router for it to work.  For the Home Signal box to work properly, your broadband needs a download speed of 1Mbps or higher to make calls or send texts. 

Please check with your fixed broadband provider as to the speeds available in your location.


The Home Signal box will use some of your home broadband data allowance (click here to see how much www.three.co.uk/homesignal).  As with all of your broadband use, you are solely responsible for the cost of using your broadband.  The speed of your broadband connection may be affected if you use the Home Signal to consume large quantities of data on the Three Network.


You can continue to access the internet on your handset or other mobile devices using your Wi-Fi connection, even if you’re using the Home Signal box for calls and texts. Please be aware that if you use the Home Signal box to access the internet or consume data via the Home Signal, you will be using some of your Three data allowance as well as that of your broadband provider.


NOTE: If your broadband connection fails, your Home Signal service will also fail and you may not be able to make calls or send texts.  Your service will also cease to function if there is a power cut or failure. 


Broadband Issues?


If you have any problems or questions about your broadband, you should contact your fixed broadband provider as we cannot provide any technical support or advice with regard to your broadband.


Three cannot guarantee that the Home Signal will be compatible with your broadband modem/router, but this should not be a problem for the vast majority of people as the Home Signal box uses a common Ethernet connection to connect to your modem/router which is a ‘standard’ socket.


It is possible that your broadband provider may install systems or programmes outside of our control to stop Home Signal working and in this event, we suggest you contact your broadband supplier. 
 

We can of course offer you advice or answer your questions on the Home Signal itself.  Please go to www.three.co.uk/homesignal to see how to contact us about Home Signal and to find out more.

 

Setting Up the Home Signal box


The Home Signal box is simple to set up.  Please refer to the ‘Getting Started Guide’ supplied with the Home Signal box for full installation guidelines and make sure that you read all instructions, safety and security information before installing the Home Signal box.


It is your responsibility to install the Home Signal box as well as to provide a power supply and fixed line broadband connection.


You must continue to use your existing SIM in your mobile phone.


Who owns what?


Three retain ownership of the Home Signal Box.  You will be required to send it back to Three if you ever decide to leave and terminate your contract with us.  It is really important you do this otherwise you will be charged for the cost of replacement plus any reasonable failed collection charges.


The software in the Home Signal box and all intellectual property rights in that software is owned by the manufacturer and you’re being allowed to use the software on a limited licence from the manufacturer You mustn’t permit your Home Signal to be unlocked via any unauthorised manner.


Using the Home Signal


The Home Signal is provided at our discretion, and is based on a number of factors.  Please contact Three to see if you are eligible.  If you are eligible, then we will provide one (1) Home Signal box per property. 


The Home Signal may only be used for domestic and private use and it must not be used for any commercial or business use.


Your Home Signal box is for use only in accordance with this document and the Home Signal Box may not be used for any illegal or fraudulent purpose or in any way which we believe has harmed or may harm the security or proper functioning of the Three Network. 


If for any reason you are unable to use the Home Signal box, you still have to continue to comply with your Terms of Service, and to pay any charges when they become due.


Three may suspend or disconnect your Home Signal service without notice if you are using the Home Signal in a way that is contrary to these terms and for any of the reasons set out in Three’s Terms of Service (www.three.co.uk/terms).


Emergency Calls and 999


You will not be able to make calls to the emergency services using the Home Signal if it is not supplied with enough power, for example if there is a power cut or failure, or if there is a failure or disruption in the service of your broadband connection.


We or the emergency services may use the details you give us when registering your Home Signal box to identify your location or the location of others calling via the Home Signal box if calls are made to the emergency services. 


This is why you must tell us your contact details and the location of the Home Signal box accurately and inform us straight away if those details change at all.  If the address at which the Home Signal box is going to be used changes, for example if you move home, you must ensure that you notify us of your new address immediately as we will need to register the Home Signal box to your new address.


What is Three’s Liability to you (and how is it limited)?


All of our obligations to you relating to the Home Signal are set out in this document and Three’s Terms of Service.  Those Terms of Service contain details on how we limit our liability to you (www.three.co.uk/terms


We are also not liable for any third party claims, any claims arising out of or relating to your broadband supply or any claims from any other users of the Home Signal box. We are not liable for any loss or damage that was not reasonably foreseeable when you were supplied with your Home Signal box.


Nothing in Three’s Terms of Service or these terms removes or limits our liability for fraud, for death or personal injury caused by our negligence or for any liability which can’t be limited or excluded by applicable law.  If you are a consumer, these terms will not affect any of your statutory rights which you have, which cannot be excluded by these terms. 


Warranty


Three provides a limited warranty to the first end-user of the Home Signal box who received the Home Signal from an authorised seller. Please contact us for a copy of this Warranty if needed.

We reserve the right to amend these terms online at any time.

 

Other questions

 

If you have any questions about the Home Signal, please visit www.three.co.uk/homesignal.

 

London Underground WiFi

Terms and Conditions of Use – Wi-Fi on the London Underground.
 
When we use the terms ‘us,’ ‘we,’ or ‘our’ we mean Hutchison 3G UK Limited, trading as ‘Three,’ Star House, 20 Grenfell Road, Maidenhead, SL6 1EH. 
 
Your agreement with us when using Wi-Fi on the London Underground.
1. When you use free Wi-Fi on the London Underground (the ‘service’), it means that you’re agreeing to the terms and conditions below. If you don’t agree with any of these terms and conditions, you shouldn’t set up and use the service.
 
What we’re offering you.
2. The service gives you the ability to send and receive data over wireless internet in certain London Underground stations .This is available to all our customers, but: 
a. if you’re a Pay Monthly customer all your payments will need to be up to date, and
b. if you’re a Pay As You Go customer you’ll need to have used your device to make a call, send a text or use data over our network within the last 30 days, in order to access the service.
 
3. You’ll need to register for a password in the Wi-Fi on the London Underground section of your My3 account Once you’ve got this and it’s registered on our systems, you’ll be able to use it to log into the service in participating stations.
 
4. This is an extra service that we offer, so we may withdraw it, extend it, charge for it, or change it at any time. You can always see the latest information on the service and the terms here. It is your responsibility to make sure you’re aware of any changes by checking three.co.uk
 
5. The service will be available to you as long as you’re in range, connected, and you’ve met the eligibility criteria set out in paragraph 2 above. 
 
What’s expected of you.
6. We expect you to comply with our standard Terms for Three services, our Privacy Policy and the Acceptable Use Policy.
 
7. You’re responsible for making sure your device works on the service and is virus-free. You’re also responsible for your use of the service, and for the behaviour of anyone else who uses your device or account details to use this service. If you abuse the service, or use it in an unreasonable way, both we and Virgin Media Limited (‘Virgin’), who provide the London Underground Wi-Fi infrastructure, will be allowed to restrict, suspend or cancel your account.
 
8. Except where we state otherwise, we don’t examine your use of the service or the nature of the information you send or receive and we have no obligation to compensate you for such use. You’re also responsible for keeping your account details secure, and making sure other people don’t use your number and/or password.
 
9. We have no control over the content you access or information you transmit while you’re using the service, so it’s up to you to use the service responsibly. We will not be involved in these dealings.
 
10. You need to make sure that your devices and software will work over the service.
 
11. There are certain things you’re not allowed to do, or let anyone else do using your device in relation to the service. These are:
 
• Sending any communication that’s offensive, abusive, defamatory, obscene, menacing or illegal;
• Causing annoyance, inconvenience, unnecessary worry to or breaking the rights of anyone else;
• Doing anything illegal;
• Breaking the security of anyone else’s property or software;
• Having anything to do with obscene material (including things like child pornography);
• Upload, download, post, publish or transmit any information, material or software that’s protected by copyright or any other ownership rights, without the permission of the owner;
• Doing anything that will damage the experience of our other users or which breaches the Acceptable Use Policy  which applies to the service.
 
12. If we or Virgin Media think you’ve done any of these things (including in circumstances where your device has been cloned without your knowledge or consent), we may block your account straight away without telling you first. 
 
13. You’ll be liable for any of the consequences of your misuse of the service, and you must repay us in full any costs and/or losses which we suffer as a result.  
 
What you can expect from us and Virgin Media.
14. The service will start from the time you first connect to the service. You can register up to three devices to use on the service.
 
15. We’ll do everything we can to give you a good and consistent service, but the nature of mobile technology means that sometimes your service could be affected by things like the activities of other users, atmospheric and geographic conditions and other factors that are out of our control. We can’t guarantee that the service will work all the time, so we can’t be responsible for any personal or business consequences of the service going down. 
 
16. If it’s necessary, we’ll restrict access to inappropriate content, like illegal or adult websites, and you agree not to access or try to access such content using the service. Virgin will be providing the service, and some of their access rights might be different to ours, and you may not be able to visit some sites you would over the Three network, and vice-versa.
 
17. We may monitor and control data volume and/or types of traffic transmitted via the service.
 
18. We cannot guarantee, and you accept that we cannot guarantee, the security of the service and you agree to use the service at your own risk. You accept that any financial transactions that you undertake using the service are at your own risk. You must ensure that you have adequate security to prevent illegal access to your use of the service, access to your device, or disclosure of confidential information.
 
Your personal details.
19. We’ll only use your personal details in line with the Data Protection Act 1998. By using the service, you are agreeing to let us use your personal information and other contextual information to profile your usage and viewing. This will help us to improve our services and personalise your experience.
 
20. We’ll use your personal information to contact you about any changes to this service. If you’re happy for us to, we may also use it to update you on our products and services, give you special offers and rewards, and possibly those of selected third parties. We may contact you by mail, telephone or email for these purposes.
 
21. We may also anonymise and bundle together your usage data and share it with third parties. These third parties may use it for marketing purposes, like improving their targeting of advertising. Other than this, the only time we would share your data with any third parties would be if we were required to pass it on for legal or regulatory reasons.
 
Our liability to you.
22. Our liability to you is limited as set out in this agreement. Except as set out in paragraph 24:
a. All other terms, conditions and warranties relating to the service are excluded;
b. Our entire liability to you for something we do or don’t do will be limited to £3,000 for a claim or series of related claims;
c. We are not liable for any loss of income, business or profits, or for any loss or corruption of data in connection with your use of the service; 
d. We are not liable to you for any loss or damage that wasn’t reasonably foreseeable when you entered into this agreement.  
 
23. We won’t be liable to you for the contents of any material from other individuals and/or organisations which may be accessed through the services.
 
24. Nothing in this agreement removes or limits our liability for fraud, for death or personal injury or damage to your personal property up to £10,000 for any one event or series of connected events, where the damage is caused by our negligence, or Virgin’s negligence, or for any liability which can’t be limited or excluded by law. 
 
Other things you need to know.
25. If anything affects this service that’s beyond our reasonable control, including (but not limited to) severe weather conditions, fire or explosion, terrorist activities, vandalism, floods, industrial dispute, we will not be responsible for not providing the service as we’ve described here.  
 
26. If you do anything over this service that requires you to follow any other rules or sign up to any other terms and conditions, we can’t be responsible for this.
 
27. This agreement is personal to you and cannot be transferred. For business reasons we may transfer any of our rights and responsibilities under this agreement without your permission. 
 
28. If there is any inconsistency between this agreement and the Terms for Three Services then the terms of this agreement will prevail. 
 
29. This agreement is governed by English law and is subject to the non-exclusive jurisdiction of the English courts. 
 
 

Pay For it Services

By registering for the Payforit Service, in addition to the Terms for Three Services, you agree to the following Terms & Conditions:

General

The Payforit Service allows you to buy goods and services (“Goods and Services”) using a PC or your Handset from selected online stores (“Suppliers”) by charging the price to your Three mobile phone account.

Pay Monthly Customers

If you are a Pay Monthly Customer you will see the charge for Goods and Services purchased using the Payforit Service on your monthly phone bill.

Pay As You Go Customers

If you are a Pay As You Go Customer, charges for Goods and Services purchased using the Payforit Service will be deducted from your credit.

Responsibility for Goods and Services

Three is not responsible for, and does not control or endorse any Goods and Services sold or supplied by Suppliers. Any purchases of Goods and Services via PayForIt are subject to the individual Supplier's terms and conditions. Any queries or complaints regarding Goods and Services must be referred to the Supplier.

Privacy

Information which we obtain about your use of the Payforit Service will be used only as set out in these terms and, generally only to provide and manage the Payforit Service. As a Three customer, our use of Your Information will also be subject to our detailed Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services (See www.three.co.uk/terms). If required, and/or where necessary, we may disclose information about your use of the Payforit Service (and where applicable Three Services) to law enforcement agencies, and/or other authorities, for the investigation, prevention and detection of crime and the apprehension and prosecution of offenders.

These terms and conditions are subject to change at any time without notice.

All undefined capitalised terms included in these Payforit Terms have the meaning given to them in the Terms for Three Services.

Pay As You Go Add-ons

Our Pay As You Go Add-ons can be purchased using your top-up credit via My3 or by dialling 444 from your Three phone. They’re designed to provide you with an allowance of voice, text and/or data units (depending on the Add-on chosen) which you can use in the UK or in our Feel At Home destinations, for calling, texting and getting online.

Our Pay As You Go Add-ons are valid for 30 days (unless used up earlier) from the date and time they’re activated by you – except for the Internet Daily Add-on which lasts for 24 hours. Your Add-on must be activated within 90 days’ of purchase. This can be done within your My3 account.

Once an Add-on has been activated, it can’t be cancelled. Once the 30 days are up (or the 24 hours in the case of Internet Daily), any unused allowance of units will be lost and won’t be rolled over to another Add-on.

If your Add-on includes an allowance of voice units, which convert on use automatically into minutes, these can be used to call standard UK landlines (starting 01, 02 and 03), UK Mobiles (any network) and your Three voicemail, whether you’re in the UK or one of our Feel At Home destinations. If you're in a Feel At Home in Europe destination, you'll also be able to use your add-on allowance to make standard landline or mobile calls between Feel At Home in Europe destinations. If your Add-on voice allowance runs out during a call, the remainder of the call will be charged at our standard rate of 3p per minute.

Your Add-on text unit allowance can’t be used for messages sent abroad from the UK, messages sent and received whilst abroad (unless in a Feel At Home destination), photo and video messages or for messages to a shortcode service e.g. to donate money to a charity. In any Feel At Home destination you can use your text allowance to text back to the UK while if you're in a Feel At Home in Europe destination you can also use it to text other mobiles in Feel At Home in Europe destinations.

Three reserves the right to suspend, change, rename or withdraw Add-ons, without notice, at any time.

Full details of our current Pay As You Go Add-ons can be found in our Three Pay As You Go Price Guide.

Pay As You Go Plans

In addition to the Terms for Three Services for Pay As You Go Customers, which cover your use of our network, the full terms that cover your price plan can be found in the Pay As You Go Price Guide. We’ve summarised below the key information regarding your price plan that we think you should know: 
  • Terms for Three Services that are applicable to your Pay As You Go account. Calls to standard UK mobiles and landlines cost 3p per minute; text messages cost 2p; and data costs 1p per MB. These rates also apply when roaming in any of our Feel At Home Around the World destinations. Use your SIM in your 3G/4G smartphone only.
  • See Price Guide for full pricing information including roaming charges that apply when you use Three Services abroad.
  • You must use your SIM to make a chargeable event (such as a phone call, sending a text or getting online) at least once every 6 months to avoid it being disconnected for non-use. 
  • Where a Top-up is bought in-store and a 16-digit code provided, the Top-up needs to be activated within 90 days of buying it. Once activated, Top-ups have no expiry date, unless there is no activity at all on an account for 180 days as Three reserves the right to terminate or suspend unused accounts. 
  • Where there are free allowances with a Top-up they are always used first. If you’ve bought an Add-on, this allowance is used next followed by your cash credit.
Add-ons
  • To convert a Top-up to an Add-on, you’ll need an active Top-up. Once an Add-on is activated, it is valid for 30 days. Activation starts as soon as you have converted a Top-up to an Add-on. After 30 days, any inclusive allowance will be lost. Exceptions to this 30 days rule are Internet Daily, which is valid for 24 hours. Add-ons are non-refundable. Three reserves the right to suspend, modify or withdraw Add-ons, without notice, at any time. When using data, tethering a phone to a laptop for internet use, using the SIM in a Mobile Broadband Device or using hotspot functionality is not included.
  • See your Price Guide for full details of our current pay as you go Add-ons.
Discontinued Tariff terms 
Three reserves the right to change Tariffs on 30 days’ notice to customers. For further information regarding a any discontinued plans, such as ThreePay, please contact us.
 

Pay Monthly Add-ons

We offer a range of daily, short-term and long-term Add-ons on our pay monthly and SIM plans. The Add-ons that will be available to buy depend on your plan. The full details of each, and their pricing, can be found in your price guide.

They’re designed to provide you with an extra allowance of units to your inclusive allowance (for voice or data, depending on the Add-on chosen) which you can use in the UK and in our Feel At Home destinations, for calling and getting online unless you’re on one of our new Three Essential plans in which case, your extra allowance of units can only be used in the UK and in our Feel At Home in Europe destinations.

If your Add-on includes an allowance of voice units, which convert on use automatically into minutes, these can be used to:

  • call standard UK landlines (starting 01, 02 and 03), UK Mobiles (any network) and your Three voicemail, whether you’re in the UK or one of our Feel At Home destinations (unless you’re on an Essential plan in which case it’s for use in the UK or Feel At Home in Europe destinations only).
  • If you're in a Feel At Home in Europe destination you'll also be able to make calls to standard "local" numbers, between our Feel At Home in Europe destinations, at no extra cost.
If your Add-on voice allowance runs out during a call, the remainder of the call will be charged at our standard out of allowance rate, as stated in your Price Guide.

We have the right to suspend, change or withdraw Add-ons, without notice, at any time.

Daily Add-ons

Where available, these can be purchased once every 24 hours, and will expire at midnight on the day of purchase. Included in our Daily Add-on range is our Data Passport which is available for £5 a day in the UK and 78 worldwide destinations (including all of our Feel At Home destinations). If you use a lot of data or just want the best internet experience, the Data Passport was designed for you. It provides an additional unlimited, unrestricted data allowance that can be used in the UK or 78 destinations around the world, for a calendar day, allowing you to use your device as much as you like whether that’s as a personal hotspot, or to browse, stream audio or video in high definition, or connect to Virtual Private Networks (VPNs). It expires at midnight (UK time) on the day of purchase. For more information see Data Passport support.

Short-term Add-ons

These are designed to allow you to increase your data or minute allowance, on a one-off short-term basis, until your monthly allowance refreshes (unless we tell you otherwise). Each Short-term Add-on can be purchased once each month, and, if not used up first, will last until the end of the bill cycle you’re in when you buy it. It will then drop-off your account automatically. Any unused allowance will be lost and won’t be rolled over to the following month.

Long-term Add-ons

These are designed to provide you with a new or increased monthly allowance, every month on an on-going basis. It will be applied automatically each month to your account, until you give us one-month notice that you’d like it removed. Any unused allowance will be lost and won’t be rolled over to the following month.

Pay Monthly Packages

Our pay monthly packages include a device, such as a phone, tablet, dongle or mobile wifi device, and a set of allowances of text, data and/or voice units. These automatically convert on use into text messages, megabytes of data and voice minutes, as appropriate. How many units of each you have will depend on which price plan is chosen. On our Advanced plans (these include our Pay Monthly packages that include a mobile phone, sold from 18 March 2014 onwards), these units can be used in the UK and in our Feel At Home destinations. On our new Three Essential plans, these units can only be used in the UK and our Feel At Home in Europe destinations.

All of our pay monthly packages are available on a minimum term contract – how long this is, depends on your type of device. On selected packages, you’ll be able to choose from a range of minimum term periods. Please check your Price Guide for individual details. If you are on a pay monthly package that came with a phone and are on one of our voice plans, you may only use your SIM in a 3G or 4G mobile.

If you are on a pay monthly mobile broadband package (that is, one that came with a dongle/mobile wifi device or tablet, and are on one of our mobile broadband plans), and you use your SIM in a 3G or 4G phone, please note that this may not work as expected as it is being used in a device category for which it was not designed.

Inclusive Allowances – Your first month's allowance and charge will depend on when in the month you join Three. Whenever that is, you can start using your allowance straight away. We'll work out an appropriate allowance and charge to take you to the end of the first month. After that, you will receive the full inclusive allowance each month and will pay your standard monthly package cost.

Voice - On our Advanced plans, inclusive calls are from the UK or our Feel At Home destinations to UK landlines beginning 01, 02, 03 and UK mobiles Additionally, you can make inclusive calls between Feel At Home in Europe destinations to standard "local" landline and mobiles. On our Essential plans, inclusive calls are from the UK to UK landlines beginning 01, 02, 03 and UK mobiles and between Feel At Home in Europe destinations only and cannot be used for calls from a Feel at Home Around the World destination back to the UK. On both plans, Personal Numbers (070) and Service calls (beginning 084, 085, 09 and 118) are excluded from bundle. Service calls will incur both an Access Charge (set by us, at 45pence per minute, including VAT) and a Service Charge (set by the company you’re calling – they’ll tell you this). For pricing information go to Three Price Checker or Three Price Guide. Additionally, on our Essential plans, calls to Three Customer Services will come out of your inclusive minutes or be charged at our standard out of allowance rate if no inclusive minutes are available.

Texts - On our Advanced plans, inclusive texts are texts sent in the UK or our Feel At Home destinations to standard UK mobiles. On our Essential plans, inclusive texts are texts sent in the UK to standard UK mobiles and between Feel At Home in Europe destinations only. All of our new plans include All-you-can-eat texts. On our Advanced plans, this includes an allowance of 5,000 text units that can be used in our Feel At Home Around the World destinations.

Data – On our Advanced plans, your data is for use in the UK and all our Feel At Home Around the World destinations, including our 49 Feel At Home in Europe destinations. In the UK and our Feel At Home in Europe destinations, it can also be used to create a personal hotspot allowance (unless you have all-you-can-eat data or a 100GB tariff, in which case, you can use a portion of this each month. Please check your Price Guide for further details on this). On our Essential plans, your data is for use in the UK and in Feel At Home in Europe destinations only, and cannot be used to create a personal hotspot. If you reach your monthly limit of inclusive data you’ll be charged your standard rate to continue using the internet.

Pay Monthly SIM Only Plans

Our SIM Only plans come with a set of allowances of text, voice and data units, unless you are on a SIM Only mobile broadband plan, in which case your monthly allowance will only contain data units. These units automatically convert on use into text messages, megabytes of data and voice minutes, as appropriate. How many units of each you have will depend on which price plan is chosen. On our Advanced plans and mobile broadband plans, these units can be used in the UK and in all our Feel At Home Around the World destinations (including our 49 Feel At Home in Europe destinations) while on our Essential plans, these units can only be used in the UK or our Feel At Home in Europe destinations.

All of our SIM Only plans are available on a minimum term contract – we currently offer minimum terms of 1, 12 or 24 months. To end your contract, you’ll need to give us 30 days’ notice.

If you are on a SIM Only voice plan, you may only use your SIM in a 3G or 4G mobile.

If you are on a SIM Only mobile broadband plan, for use in a dongle, mobile wifi device or tablet, and are on one of our mobile broadband plans, and you use your SIM in a 3G or 4G phone, please note that this may not work as expected as it is being used in a device category for which it was not designed.

Inclusive Allowances – Your first month's allowance and charge will depend on when in the month you join Three. Whenever that is, you can start using your allowance straight away. We'll work out an appropriate allowance and charge to take you to the end of the first month. After that, you will receive the full inclusive allowance each month and will pay your standard monthly package cost.

Voice - On our Advanced Plans (including all SIM Only voice contracts entered into from 15 July 2014 onwards), inclusive calls are from the UK or our Feel At Home destinations to UK landlines beginning 01, 02, 03 and UK mobiles. Additionally, calls made between Feel At Home in Europe destinations will come out of your inclusive allowance. On our Essential plans, inclusive calls are only from the UK to UK landlines beginning 01, 02, 03 and UK mobiles, and do not include calls from our Feel At Home destinations unless made between our Feel At Home in Europe destinations. On all our plans, Personal Numbers (070) and Service calls (beginning 084, 085, 09 and 118) are excluded from bundle. Service calls will incur both an Access Charge (set by us, at 45pence per minute, including VAT) and a Service Charge (set by the company you’re calling – they’ll tell you this). For pricing information go to Three Price Checker or Three Price Guide. Additionally, on our Essential plans, calls to Three Customer Services will come out of your inclusive minutes – if none are available, you’ll be charged our standard out of allowance rate for these calls. On our Advanced plans, these calls are free.

Texts - On our Advanced plans, inclusive texts are texts sent in the UK or any of our Feel At Home destinations to standard UK mobiles. Additionally, texts sent between Feel at Home in Europe destinations will also come out of your inclusive allowance. On our Essential plans, inclusive texts are texts sent in the UK or back to the UK from a Feel At Home in Europe destination or between Feel At Home in Europe destinations only. All of our new SIM Only plans include All-you-can-eat texts. On our Advanced plans, this includes an allowance of 5,000 texts to be sent from a Feel At Home Around the World destination each month back to the UK. There is no limit as to how many texts may be sent from an all-you-can-eat data allowance in Feel At Home in Europe destinations.

Data – On our Advanced plans, your data is for use in the UK and any of our 71 Feel At Home destinations only. On our Essential plans, it is for use in the UK and our 49 Feel At Home in Europe destinations only. A fair use limit for data use in our Feel At Home destinations of 13GB – use over this but within your inclusive allowance in our Feel At Home in Europe destinations will be subject to a surcharge for continued use of up to 0.50p per MB except if you are roaming in the following countries in which case it will be 0.41p/MB: Aland Islands, French Guiana, Guadeloupe, Martinique, Mayotte, Reunion, Norway, Switzerland, Gibraltar, Iceland, Liechtenstein. Data use over 13GB per month in other Feel At Home destinations (non-Europe) will be blocked. If you reach your monthly limit of inclusive data you’ll be charged your standard rate to continue using the internet. Advanced Plan customers who have an All-you-can-eat data package may use their phone as a Personal Hotspot (up to 30GB) in all Feel At Home destinations worldwide. In addition, contract customers who have purchased a Data Passport can use their phone as a Personal Hotspot in all Feel At Home destinations and Pay As You Go customers can use their cash credit at 1p/MB to create a Personal Hotspot in our Feel At Home in Europe destinations. Using your inclusive allowance data to create a Personal Hotspot is not allowed on our Essential Plans. Please check your Price Guide for further details. For general information - see here

.

Three Rescue.™

 

Summary

Download Current Three Rescue™ Terms and Conditions (pdf 499kb)


Make a claim or continue a claim

 

 

For all policies bought before 1 October 2018 see below:

 

Three Rescue™ policies bought between 7 August 2017 and 30 September 2018

 

 

Three Rescue™ policies bought between 7 September 2016 and 6 August 2017

 

 

Three Rescue™ policies bought before 7 September 2016

 

 

Insurance purchased from Three before 18 March 2014

 


 

Our latest Three Rescue terms and conditions

 

 

Welcome to Three Rescue™.

Three Rescue is administered by Asurion Europe Limited and underwritten by WDP Insurance Limited (please see the Insurance Terms and Conditions below for further details).

Read our checklist to ensure that everything goes smoothly should your device get damaged:

✔ Read the insurance Terms and Conditions in full, so you know what’s covered, what’s not, and how to claim.

✔ Make sure your Three account is paid up to date.

✔ Make a claim, ideally within 30 days of discovering that your device is damaged – see Section A for contact details.

✔ Pay the claim excess fee to complete your claim for a replacement device which may be refurbished to our ‘as new’ standard. The claim excess fee was confirmed in your welcome letter and you can call us at any time to check it – see Section A for contact details.

✔ Comply with our reasonable instructions including switching off or uninstalling any app which prevents our access to remove data from the claimed-for device – see section G for details.

✔ Return any damaged or faulty device in the pre-paid packaging provided with your replacement – or you’ll be charged a non-return fee (based on the market value of the non-returned model) – see Section H for details.

 

Read me – Insurance Terms and Conditions.

Three Rescue™ Damage Cover is designed to protect your Three device against the risk of damage (including cracked screens and liquid damage) and out-of-warranty breakdown only.

These are the full policy terms and conditions and when read together with your Three Rescue™ Damage Cover welcome letter, form your insurance policy. We’ll send your policy pack within seven days of purchase – please keep it safe. Your policy number is your Three phone number, unless we tell you otherwise, and we’ll update your details automatically if you move your old number to Three.

Section A: How to get in touch

Section B: Eligibility

Section C: Period of cover

Section D: What’s covered

Section E: What’s not covered

Section F: The cost

Section G: Make a claim

Section H: About your replacement device

Section I: Cancelling your cover

Section J: Changes to the policy

Section K: How to complain

Section L: Who provides this cover

Section M: How we communicate with you

Section N: Our use of your personal data

Details about your cover will be included in your welcome letter. Please check it carefully.

In this document, the terms ‘we’, ‘our’ and ‘us’ means Asurion Europe Limited (the policy Administrator), WDP Insurance Limited (the Insurer) and the 'Three Rescue™ team'. See section L for more details.

‘Three’ means Hutchinson 3G UK Limited, a mobile network operator.

A. How to get in touch.

Online: three.co.uk/threerescue

Email: threerescue@asurion.com

Phone:

• Mobile Phones – 333 from a Three phone or 0333 338 1001 from any other phone.

• Tablets and Mobile Broadband – 500 free from a Three phone or 0333 338 1003 from any other phone.

You can call us between 8am-9pm Monday to Friday; 9am-6pm at weekends, closed on UK Bank Holidays. 333 is free, excludes Essential Plans. Check price guide for full details. Calls to 03 numbers cost the same as calls to UK landlines starting 01 and 02. Calls from landlines and mobiles are included in free or inclusive calls packages. Details correct at time of print.

Write: Three Rescue™, PO Box 670, Brentford, TW8 1DA.

B. Eligibility.

You can take this cover if you’re over 18, your device is worth more than £125 and you haven’t had a mobile insurance policy declined by us or cancelled by us in the past or a claim denied due to fraud. You can only buy, remain on, and make a claim with Three Rescue™ Damage Cover if you and the main authorised user of the device live permanently in the UK. If at any time you or the authorised user are no longer going to be resident in the UK, you need to contact us using the details above and let us know. We will cancel your cover if you no longer meet this criteria.

You can buy Three Rescue™Damage Cover when you buy or upgrade your device and Pay Monthly plan with Three. Cover starts when your device is in your hands. If you pre-order a device from Three and buy Three Rescue™ cover you’ll be refunded the cost of any Three Rescue™ premium paid in the period between ordering and receiving your new device.

C. Period of cover.

Your insurance premium is due monthly from when the device is in your hands. Subject to continued payment of insurance premium and these terms and conditions, this policy renews automatically each month for the next 59 months after which we will automatically cancel it, unless cover is terminated earlier in accordance with Section I below.

D. What’s covered?

The device registered to your Three account which is purchased from or upgraded with Three and is shown in your welcome letter (or the replacement device, if replaced by us, or replaced under manufacturer warranty).

With Three Rescue™ Damage Cover you’re covered if you lend your device to friends and family.

You are covered whilst travelling overseas but any replacement agreed after you make a successful claim can only be delivered to an address in the UK or the Channel Islands.

You can submit a claim online 24/7 at Three Rescue or by phone - see Section G: Make a claim.

We aim to deliver your replacement next-day if your claim is approved before 8.30pm Monday to Friday or 2.30pm on weekends.

Any replacement device you receive may be refurbished to our ‘as new’ standard using original equipment manufacturer parts. In the unlikely event we can’t send you a same model replacement, we’ll offer you a different make, model or colour device with comparable features and functionality.

Here’s what your device is covered for:

Cover

 

Accidental damage, including cracked screens and liquid damage.

Malicious damage caused by someone who doesn’t have your permission to use the device.

Pet damage

Out-of-warranty breakdown

Loss

Theft

E. What’s not covered?

It’s important you know that you’re not covered for:

✘ Any device other than one purchased from Three and shown on your welcome letter unless replaced by us or replaced under manufacturer warranty.

✘ Any claim for loss or theft.

✘ Any claim if you haven’t paid your insurance premium. Provided we haven’t yet cancelled your policy for non-payment, we’ll continue your claim if you pay the outstanding amount.

✘ The claim excess fee you have to pay to complete a successful claim.

✘ A third or subsequent claim made within a 12-month period.

✘ Any fault that happens within the manufacturer’s warranty period (where the manufacturer covers you against certain operating failures).

✘ Accessory-only claims.

✘ Accessories other than the battery, mains charger and hands-free kit that came in the box with your device.

✘ The costs of any calls, texts, data usage or downloads.

✘ Cosmetic damage - where the device works as normal, except where you are claiming for a cracked screen.

✘ Damage caused by making alterations to the device or acting against manufacturer guidelines.

✘ Any malicious or deliberate damage to the device caused by you or someone who has your permission to use it.

✘ The cost of any repair to your device unless we instruct it.

✘ Any losses or consequences you face as a result of being without your device.

✘ Confiscation of your device by a finance company or government agency (such as the police).

✘ Loss or corruption of any kind of app, software or digital content other than standard manufacturer software.

✘ Any claim that we find to be fraudulent. If we settle a claim that’s later found to be fraudulent we may take action to recover our costs.

F. The cost.

When considering your new device and Pay Monthly plan with Three, we’ll tell you what it costs to buy Three Rescue™ Damage Cover based on the make, model and value of your chosen device at that time.

Please look out for your Three Rescue™ Damage Cover welcome letter which includes your full terms and conditions and confirms your monthly premium, type of cover and claim excess fee - which is the amount you have to pay towards the cost of your replacement device to complete a claim.

✔ Your monthly premium will appear on your Three account (shown on your Three bill under ‘other charges’) and any pro-rated adjustments to cover your device for the period up to your first bill. Insurance premiums are inclusive of insurance premium tax (IPT) at the applicable rate.

✔ Three Rescue™ Damage Cover premium is collected and refunds are made by Three, on behalf of the Insurer. When Three passes the premium to Asurion, they hold it on behalf of the Insurer and any payments collected and refunds made by Asurion under these terms and conditions are collected or refunded on behalf of the Insurer.

✔ You need to make the first month’s payment before we can complete any claim.

✔ If we don’t receive a payment, your cover will finish at the end of the paid-for period. If your Three account is in arrears, we won’t settle any claim until the balance is paid in full. You have 30 days from when your account goes into arrears to make a catch up payment, after which we will cancel your cover.

✔ You need to pay the claim excess fee to complete any successful claim. As devices age they may fall in value and so from time to time we may adjust the claim excess fees downwards. You can call us to find out your current claim excess fee.

✔ You can cancel cover at any time – see Section I for details.

G. Make a claim.

If something happens to your device and you need to make a claim, contact us via one of these options:

1. Submit your claim online 24/7 at www.ThreeRescue.co.uk/start

2. Claim by phone using the contact details set out in Section A above.

Please have a payment card ready to pay your claim excess fee. We accept MasterCard and Visa debit or credit cards.

If you report a claim to us more than 90 days after discovering the damage or out-of-warranty breakdown, we will still consider your claim, but it may affect our ability to assess your claim and could, in some cases, result in it being declined.

We will ask you to provide relevant information to support your claim. In some cases, we may also ask you to complete a written claim statement and/or provide evidence of your identity.

You must take reasonable care to ensure that any information provided to us is complete and accurate. If you don’t provide accurate or full information when requested, it may invalidate your insurance and could affect all or part of your claim. Information about fraudulent claims may be forwarded to the police, government or other regulatory bodies and fraud investigation agencies.

You must comply with our reasonable instructions including switching off or uninstalling any app, personal PIN locks or operator specific security locks which prevents our access to remove data from the claimed-for device. If you need any help with this please call us on 0333 338 1001*. If you refuse to do it, we will not continue or complete your claim. If you fail to do it we will treat this as a non-return and may charge you a non-return fee.

As part of our claim assessment process, you consent to us checking your airtime usage with Three to detect potential insurance fraud. We have the right to check for any attempted use of a lost or stolen device and will take action to recover it.

H. About your replacement device.

In the unlikely event that we can’t send you a same model replacement, we’ll offer you a different make, model or colour device with comparable features and functionality.

We will only deliver to addresses in the UK and the Channel Islands. Please see below for details of our delivery promise.

We aim to send a next-day ‘as new’ replacement for claims approved before 8.30pm Monday to Friday or 2.30pm on weekends. For claims approved outside of those times we’ll deliver your ‘as new’ replacement within 2 days. This excludes:

✘ Claims made or deliveries that fall on a UK Bank Holiday.

✘ Any delivery outside of mainland Great Britain, including deliveries to the Scottish Islands, Northern Ireland and the Channel Islands.

✘ Any delay caused by something outside our control like extreme weather, natural disaster, epidemic or crime, and supply shortages affecting the industry (e.g. where new model devices are in very high demand and short supply after launch).

If you think we’re late please let us know and if we have missed our delivery promise, we’ll give you £20 paid to the payment card used to pay your claim excess fee within 30 days.

Please make sure someone is in to sign for the delivery. Your replacement device comes with:

✔ A 24-month warranty.

✔ The usual device accessories if yours were involved in the incident, or if we provide you with a different model replacement.

✔ A new SIM with the same phone number if requested; in which case your old SIM will be blocked.

✔ Pre-paid packaging to return your damaged or faulty device (minus the SIM, battery and charger).

As soon as you receive your replacement device, the original claimed-for device (the faulty or damaged device), becomes the property of the Insurer and must be returned to us within 15 days. Otherwise, we’ll charge a non-return fee (based on the market value of the non-returned model), to the payment card used to pay your claim excess fee. The device is your responsibility until it arrives with us. Please make sure you get proof of postage from the Post Office (this is a free service), and confirmation of the weight of the package you are returning to us. We won’t approve any further claims until you have returned the claimed-for device or paid the outstanding amount.

I. Cancelling your cover.

You can call, email or write to us to cancel your Three Rescue™ Damage Cover, see Section A for contact details.

You can cancel within the first 28 days and if you haven’t made a claim, you’ll receive a refund of any premium paid. Please call us if you have any questions about your cancellation.

After 28 days of your purchase, you can cancel at any time and cover will finish at the end of the paid-for period. We will not refund any premium paid.

When you upgrade your device or buy another device on the same mobile number, we’ll cancel cover on your old device automatically. If you add insurance for your new device, we’ll set up a policy for the new device and confirm your cover start date, premium and claim excess in writing.

We’ll cancel your policy if you fail to pay the monthly insurance premium, have two successful claims in any 12-month period or if you make a claim we find to be fraudulent. We’ll also cancel your policy if your Pay Monthly contract with Three terminates, unless you and we agree to continue cover when you change to a different airtime plan. If we cancel your policy, we’ll send you written confirmation, including your cover end date.

We may also cancel your policy if it is no longer economically viable to provide this product or if we, or the insurer, withdraw from the market of providing policies of this type in the UK. If this happens we’ll give you at least 30 days’ notice sent to the current contact details we have for you.

J. Changes to the policy.

We may change your policy terms or alter the premium or claim excess fees for future periods of cover based on significant adverse claims experience, significant increase in our operating costs, inflation, economic and environmental factors, and changes in legislation, taxation or interest rates. If we make a change that increases any charges or reduces your cover, we’ll give you at least 30 days’ notice sent to the current contact details we have for you. You will be able to cancel your policy if you are not happy with our changes. If we make any change that improves your cover, we may apply it straight away without notice. This does not affect your statutory right to cancel at any time.

K. How to complain.

You can call, email or write to us to make a complaint - see Section A for contact details.

If we can’t resolve your complaint right away, we’ll email or write to you within five working days to outline our next steps. If the issue still isn’t resolved within two weeks, we’ll contact you again to keep you up to speed on what’s happening.

If you’re not happy with the outcome or we haven’t given our final response within 8 weeks of your raising your complaint, you can contact The Financial Ombudsman Service by phone: 0800 023 4567 (Freephone) or 0300 123 9123, by email: complaint.info@financial-ombudsman.org.uk or in writing at Exchange Tower, London, E14 9SR. You need to contact them within 6 months of receiving our final decision. The service is free and we are bound by any decision the Financial Ombudsman reaches. This won’t affect your statutory rights or prejudice your right to take subsequent legal proceedings. You can find out more at financial-ombudsman.org.uk

L. Who provides this cover?

Three Rescue is administered by Asurion Europe Limited, which is authorised and regulated by the Financial Conduct Authority (no. 502545), registered in England and Wales with company number 6568029 at PO Box 670, Brentford, TW8 1SA. Go to fca.org.uk/register. or call 0800 111 6768 (Freephone) or 0300 500 8082* to check the Financial Conduct Authority Register. The insurer is WDP Insurance Limited, which is authorised by the Gibraltar Financial Services Commission, and is authorised and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request. WDP Insurance Limited is registered in Gibraltar with company number 115687 at 1st Floor, Grand Ocean Plaza, Ocean Village GX11 1AA, Gibraltar.

You and the insurer may choose which law will apply to this contract. Unless we agree otherwise, Three Rescue™ is governed by the law of the part of the United Kingdom that you live in (England and Wales, Scotland or Northern Ireland) and all communication from us will be in English.

Any payments collected by Asurion under these terms and conditions are collected on behalf of the Insurer.

The Insurer is covered by the Financial Services Compensation Scheme (FSCS). In the unlikely event that the insurer can’t meet its liabilities you may be entitled to compensation to a maximum of 90% of your claim. Further info can be obtained from the FSCS on 0800 678 1100 or by going to fscs.org.uk. .

M. How we communicate with you.

We will communicate with you by SMS, email or in writing using your given contact details. We will also send certain communication regarding your policy by SMS to the mobile number associated with your airtime contract.

N. Our use of your personal data.

Asurion is registered with the Information Commissioners Office as a Data Controller (number Z2176995).

Personal information we collect when you use our services is needed for the following purposes:

• Contract: to communicate with you, process enrolments, bill and collect, process cancellations, process claims that you submit, provide customer service, administer your policy, and manage our supply chain management to deliver replacement devices to you.

• Legitimate interests: for maintaining our books and records, maintaining security and integrity, monitoring use and performance, quality assurance, fraud detection and prevention, and product improvement and development.

• Comply with legal requirements: to notify you as required by law in the event of a breach regarding the security of your personal data. We also use your personal information to comply with any other UK or EU legal requirements.

If you do not desire for your personal data to be processed in accordance with these terms, you may cancel your policy at any time in accordance with section I.

If you fail to provide certain information when requested, we may not be able to provide the services for which you have contracted, such as processing a claim.

Where to turn with questions

If you have any questions on this section of your policy, please contact our Data Protection Officer by postal mail or email anytime.

Asurion

Attn: EU Data Protection Officer

c/o Office of the General Counsel

648 Grassmere Park

Nashville, TN, USA 37211

privacy@asurion.com

We may collect the below types of personal information:

Name;

• Mailing address;

• Email address;

• Mobile phone number and information that identifies your mobile device, such as an IMEI;

• Information collected after obtaining your permission;

• Any information that you provide as part of filing a claim;

• Information provided by your mobile network provider to validate your claim;

• Other information that personally identifies you or is linked or linkable to you.

As part of the claim process, Asurion or its affiliates may require you to provide a copy of your driver’s license, passport or other forms of identification. Additionally, in order to process your claim, Asurion or its affiliates may request your shipping and billing information, credit card information or other preferred payment means.

We will not use or disclose your personal information to third parties except as disclosed in this policy.

Asurion may transfer your personal information to:

• Non-affiliated companies that include telecommunication carriers, credit card payment processors, security services providers, service providers who send communications on our behalf and third parties providing claims fulfilment, supply chain logistics, data centre operations, information technology, customer service and quality assurance monitoring of customer service. These companies are required to comply with the principles set out in this policy and only use such personal information for the purposes for which it was provided to them;

• A third-party, in the event of a proposed or actual purchase, sale (including a liquidation, realisation, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of its business or of any assets or shares of our business or a division thereof in order for you to continue to receive the same or similar products and services from the third-party. In these circumstances, personal information may be shared with the actual or prospective purchasers or assignees, or with the newly acquired business.

To determine the appropriate period which we will keep your personal information before we securely destroy it, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Our services are not directed to, and we do not knowingly collect personal information from, individuals under the age of 18. If a child is accessing services without your consent, please contact us by using the information provided below so that we can remove any personal information provided.

Personal information we collect from you may be processed by Asurion and third-parties as described in this policy in the United States and other countries and used consistent with your relationship with Asurion and the practices described in this policy.

Personal information will only be transferred to locations outside of the UK and the EU where permissible legal structures exist or where the country is deemed “adequate” by the EU Commission.

We have implemented technical and organisational measures designed to provide appropriate levels of security for your personal data. Reasonable administrative, logical, and physical controls are in place to prevent your personal information from being accidentally lost, used, or accessed in unauthorized ways.

While we take various steps to ensure the accuracy and completeness of your personal information, we rely upon you to provide accurate and complete personal information when interacting with us.

Under certain circumstances, by law you have the right to:

Request access to your personal information (commonly known as a ‘data subject access request’). This enables you to receive a copy of the personal information we hold about you.

Request correction of any incomplete or inaccurate personal information that we hold about you.

Request erasure of your personal information when there is no need for us continuing to process it or you have exercised your right to object to processing (see below).

Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.

Request the restriction of processing of your personal information to suspend the processing, for example if you want us to verify its accuracy or the reason for processing it.

Request the transfer of your personal information to another party.

If you want to exercise any of these rights, please contact the Data Protection Officer in writing per the ‘Where to turn with questions’ details in this section. Valid requests will be honored within 30 calendar days of request. This 30-day period may be extended for another 2 months for complex requests with notification of the reasons for the extension to you. Any such requests should be submitted to the Data Protection Officer.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. In addition, there may be requests that we are unable process because of other EU legal requirements. If a request is denied, we will notify of the reason.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office or other EU supervisory authority. However, if you have a complaint regarding the processing of your personal information, we request that you first contact the Asurion Data Protection Officer as indicated in the Where to turn with questions section of this policy and we will reply promptly.

Three Rescue™

The ‘Three’ and ‘Three Rescue™’ trademarks and other related images, logos and names are proprietary rights of Hutchison 3G UK Limited’s group of companies.

Contact details.

We’re here when you need us. Here’s how to get in touch.

Online: three.co.uk/threerescue

Email: threerescue@asurion.com

Phone:

• Mobile Phones – 333 free from a Three phone or 0333 338 1001 from any other phone.

• Tablets and Mobile Broadband – 500 free from a Three phone or 0333 338 1003 from any other phone.

• Call +44 7782 333 333 to contact from outside of Great Britain.

You can report a claim to the Three Rescue™ insurance team by phone from 8am to 9pm Monday to Friday; 9am to 6pm at weekends, closed on UK Bank Holidays.

Write : Three Rescue™, PO BOX 670, Brentford, TW8 1DA

*333 is free. Excludes Essential Plans. Check price guide for full details. Calls to 03 numbers cost the same as calls to UK landlines starting 01 and 02. Calls from landlines and mobiles are included in free or inclusive calls packages. Details correct at time of print.

Data Reward SIM

If you are on our Data Reward plans, you can register with us to get 200MB free data each month. By registering your details, you acknowledge acceptance of the following terms and conditions (“Terms”):

Availability - This promotion is available to new or existing customers of Three. Existing customers will need a new Data Reward SIM in order to take advantage of this promotion. Click here to order a Data Reward SIM.

Your data - 200MB free data will be applied to your account straight away upon registration and will last for 30 days. Each month you’ll get another 200MB free data automatically applied to your account to enjoy for a 30 day period. If any of your 200MB free data remains unused at the end of each 30 day period, it will expire. If you have another data allowance in addition to your free 200MB free data, your 200MB free data will be used first.

Notifications - We will send you a notification by SMS: i) when you have used 90% of your data allowance and; ii) when you have used 100% of your data allowance or when you have no credit remaining on your account.

How we use customer data - By registering to receive 200MB free data each month you also agree to us informing you about more great offers from Three or sending you offers from carefully selected third parties. You can contact us at any time if you would prefer not to receive direct marketing information, or simply update your preferences by: i) writing to or calling customer services; ii) sending an email to preferences@3mail.com or; iii) updating your marketing preferences directly from your device or online using My3.

Eligibility - This promotion is limited to a maximum of 5 Data Reward SIMS per household (based on the address provided at the time of registration).

Further charges in the UK and our Feel at Home in Europe destinations. - Usage in excess of the 200MB free data each month will be charged at our standard rates (3p per minute voice calls, 2p per text, and 1p per MB) www.three.co.uk/Store/Pay_As_You_Go_Price_Plans. These rates may change in the future.

Feel at Home - You can use your 200MB free data each month to get online in our 71 Feel at Home destinations, after which you can either purchase an add-on or just use credit at 1p/MB in order to get online at no extra cost. Calls and texts back to the UK destinations on this plan are chargeable and cost 3p per minute - for more information on Feel At Home please check: www.three.co.uk/Discover/Phones/Feel_At_Home.

Termination after inactivity - Three reserves the right to terminate and disconnect the Data Reward SIM in the event you have not activated a Pay As You Go Credit on your account or undertaken any chargeable events or activities (for example, made telephone calls, sent text or photo messages, accessed content or the internet or any other services for which a charge is made) using any credit or allowance on your account within the preceding 6 month period.

Right to withdraw - Three reserves the right to withdraw or amend the offer of 200MB free data each month at any time.

Non registration - If you choose not to register your Data Reward SIM, you won’t be able to take advantage of the 200MB free data per month promotion, however, you will still be able to use the SIM on our great 3-2-1 rates www.three.co.uk/Store/Pay_As_You_Go_Price_Plans.

Other Terms - Use of your Data Reward SIM is also subject to Three’s Pay As You Go terms and conditions for use of the Three network (“terms of service”). To the extent that there is any conflict or inconsistency between these Terms and the provisions of the terms of service, these Terms shall prevail. Please see www.three.co.uk/terms-conditions. for further details.

Go Binge

Go Binge is available on selected services which may require separate subscriptions. Selected new plans. Must have regular data available in plan. Some additional content may use regular data, e.g. adverts, third party content linked to a partner service (such as BBC iPlayer when opened via TVPlayer) or third party content accessible from Snapchat’s Discover page. Includes Dave and History only via TVPlayer. Go Binge is available to new customers and upgrading customers on Contract Voice Advanced plans and SIM Only Advanced plans of 12GB and above, Pay Monthly Broadband customers of 15GB and above and Simply Business customers of 10GB and above.

Go Binge is an optional service and customers on eligible plans can elect to opt out at any time through my3 or by calling us on 333. As a mobile network we do not guarantee any particular speeds or quality, as these are dependent on multiple factors such as location, equipment, network demand and position in buildings. In addition selected services (like TVPlayer) may only be available in Standard Definition. Service speed may be managed to ensure a quality experience for all our customers.

Are the subscriptions to our partners’ devices included?

No. Go Binge is all about the data. If a service requires a subscription to view/access, you’ll need to set this up yourself.

Does Go Binge work in Go Roam destinations?

Go Binge works in all our Go Roam destinations – as long as you have regular data left in your monthly allowance, you can access the selected Go Binge services without using up your data. If you’ve no data left in your allowance you won’t be able to access Go Binge services. As with all roaming a fair use data policy applies. Within Go Roam in Europe destinations, your Go Binge usage counts towards your fair use limit of 19GB. However, once you’ve reached this limit, any continued usage (including Go Binge) will be chargeable at our surcharge rate of up to 0.50p/MB except if you’re in the following countries in which case the surcharges are 0.41p/MB: Aland Islands, French Guiana, Gibraltar, Guadeloupe, Iceland, Liechtenstein, Martinique, Mayotte, Norway, Réunion and Switzerland.

In Go Roam Around the World destinations, Go Binge usage doesn’t count towards your fair use limit of 12GB. However, once you’ve reached this limit, your data usage (including Go Binge) may be blocked until the next billing period.

Is there any content that cannot be watched outside of the UK?

Positions for our launch partners are as follows:

Netflix: This works while roaming, but exact support will depend on whatever that country’s catalogue of shows and rights are.

Deezer: The majority of content works, with some exclusions.

SoundCloud: The free service is available in most destinations, depending on licensing agreements. The premium service is unavailable.

TVPlayer: The free version will work in other countries, but only where the licence is allowed. The Plus service is only available in the UK.

Does Go Binge affect my personal hotspot allowance?

Go Binge doesn’t affect your personal hotspot allowance. If you’re on a plan that has more than 30GB data, your personal hotspot allowance remains 30GB, and is subject to our fair usage policy when roaming.

SoundCloud

SoundCloud is the world's largest music and audio platform, allowing people to discover and enjoy the greatest selection of music from the most diverse creator community on earth. See https://soundcloud.com/terms-of-use for full terms and conditions. Deezer costs £9.99 per month and this gives you access to audio/music to listen on any device. See https://www.deezer.com/legal/cgu for full terms and conditions. Netflix streaming membership required. https://www.netflix.com/TermsOfUse. The partnership between Three.co.uk and TVPlayer gives the opportunity to any Three customer to buy the TVPlayer monthly pack for £5.99 per month (1st month Free trial) and have access to 100+ channels to watch on any device. TVPlayer Plus is a low-cost TV subscription service that provides our customers with 100+ live and on-demand TV channels streamed over the Internet to certain Internet-connected mobiles, tablets, computers and other devices ("TVPlayer Plus Supported Devices"). See http://www.tvplayer.com for full terms and conditions.

Snapchat

Only on Three. We are proud to work with Snapchat on unique branded Puggerfly content and are the only network where anyone on selected plans can enjoy Snapchat without using up their data.

If you are a streaming service provider and would like to join Go Binge then send us an email and we’ll get back to you.

easyJet Hands Free with Three

Three is proud to partner with easyJet to enable eligible Three customers to upgrade to travel 'Hands Free' (an easyJet service) at no cost for outbound easyJet flights from the UK (the "Upgrade"). easyJet's Hands Free service lets you:

  • drop your cabin bag at the Bag Drop desk
  • board just after the Speedy Boarding passengers; and
  • receive your cabin bag at your destination, which will be amongst the first to be delivered to the baggage belt.

For further details see paragraph 6 below and/or http://www.easyJet.com/en/hands-free-upgrade.

The terms and conditions for this promotion are set out below together with details on how to claim your Upgrade.

  1. Definitions

    Promoter : The easyJet Hands Free with Three Promotion (the "Promotion") is promoted by Hutchison 3G UK Limited t/a Three (company number: 03885486) with registered office Star House, 20 Grenfell Road, Maidenhead, Berks, SL6 1EH ("Three", "We" or "Us").

    Administrator : where relevant MAPP Digital UK Limited with registered office 95 Gresham Street, 6th Floor, London, England, EC2V 7NA (company number: 10162741) ("Administrator") will make available the SMS short code and administer the redemptions for this Promotion on behalf of Three.

    Service Provider : The easyJet Hands Free Service is provided by easyJet Airline Company Limited (company number: 3034606) with registered office Hangar 89, London Luton Airport, Luton, Bedfordshire, LU2 9PF ("easyJet").

  2. Dates

    The Promotion will run from 19 July 2018 at 00:00 GMT until further notice, subject to paragraph 8 (the "Promotion Period").

  3. Eligibility

    3.1 Pay Monthly Customers

    You must be a UK resident, 18 years+, and a new/existing/upgrading Three customer who has signed up to and held a Qualifying Plan for at least 30 days prior to submitting your Redemption Request.

    The Qualifying Plans are:

    • any 24-month Contract Handset Plan;
    • any 1,12 or 24 month SIM-Only Plan; or,
    • any Simply Business Plan,

    (each a "Qualifying Plan").

    3.2 Pay As You Go Customers

    PAYG Customers are not eligible for this Promotion.

    3.3 Mobile Broadband

    Mobile Broadband customers are not eligible for this Promotion.

  4. How to claim

    To claim your Upgrade, text "UPGRADE" to 88555 together with the following information in the following order:

    1. The easyJet' flight number for your outbound flight (e.g. 'EZY1234', 'EJU1234'; or 'EZS1234';

    2. The date of your outbound flight; and

    3. Your surname (as it appears on your Passport),
      (together a "Text Redemption Request", for example UPGRADE EZY1234 23.6.2020 Smith).

    If you do not submit the above information correctly or completely you may not receive your Upgrade.


    WHAT YOU WILL RECEIVE


    TEXT REDEMPTION

    If you are eligible and submit a valid Text Redemption Request, our Administrator will send an SMS response which will be your electronic voucher ("SMS Voucher") to claim your Upgrade.

    We will endeavour to send these as quickly as possible, but we cannot guarantee that they will be instantly sent as it may take our Administrator's systems a little time to receive and process your request. If you do not receive this then contact us as explained in paragraph 11 below.

    If you're not eligible, you'll be told that this is the case and will be sent a link to the eligibility requirements. If you're eligible but there's something wrong with the Text Redemption Request (e.g. invalid format, missing information, etc.), then you'll be advised what information is needed and an example format.

  5. How to Redeem

    Redeeming your Upgrade is simple. All you need to do is show your voucher to an easyJet representative at the easyJet Bag Drop Desk. The easyJet representative will confirm the validity of your voucher and tell you how to use your Upgrade.

  6. Upgrade

    Your Upgrade is only valid for the outbound easyJet flight from a UK airport that you have submitted in your Online or Text Redemption Request. The Upgrade can only be used for one cabin bag. Full details of easyJet's Hands Free service (and any limits and restrictions) can be found at http://www.easyJet.com/en/hands-free-upgrade . To summarise how it works:

    • Present your SMS Voucher to an easyJet representative at the easyJet Bag Drop Desk
    • Drop off your cabin bag at the easyJet Bag Drop Desk.
    • Receive your Three branded tote bag for your personal belongings.
    • Pass through security.
    • Board first after the Speedy Boarding passengers.
    • Receive your cabin bag at the destination, which will be amongst the first to be delivered to the baggage belt.
  7. Exclusions and Limitations

    Your Upgrade is valid for outbound flights from UK airports only. If you wish to use the easyJet Hands Free service on your return flight you will need to arrange this with easyJet and you will be charged at easyJet's current price (£7 as at the date of publication of these terms).

    Only one voucher per valid Redemption Request will be provided. Only one voucher is allowed per flight. The voucher is personal to you and is not transferable. easyJet's Hands Free group bundle is not currently included.

    The Upgrade is subject to easyJet's Hands Free terms and conditions which can be accessed from http://www.easyjet.com/en/hands-free-upgrade , which are determined solely by easyJet and beyond Three's control. For example, easyJet's terms state that your cabin bag must be within easyJet's normal maximum dimensions (56 x 45 x 25cm (including handles and wheels) as at the date of publication of these terms). Please ensure that you have read and understood these terms prior to travel.

  8. Your Data

    Three respects your personal information and has designed this Promotion to keep that information secure.

    To administer and fulfil this Promotion, each of Three, Three's Adminstrator and easyJetwill have access to and process the following information in the following ways:

    • By submitting a Redemption Request, you will be providing Three with your telephone number and your surname. Three is the data controller of this personal information. The Administrator will process this information on Three's behalf solely to check your eligibility and send you the SMS Voucher (see 'What you will receive' in paragraph 4 above). Information processed by the Administrator will be held securely on the Administrator's systems and solely for the purpose of administering and fulfilling this Promotion.

    • Three and easyJet will work together to report on and analyse redemptions and monitor and protect against fraudulent and/or suspicious redemptions. To do this easyJet will from time to time provide Three directly or via the Administrator with the name and flight details of the individuals who submitted their Vouchers to easyJet in order to redeem their Upgrades. easyJet is the data controller of this personal information. Three and the Administrator will process this information securely and in accordance with easyJet's instructions.

General

  1. As soon as you have your flight details for any future-dated flight, provided that you are an eligible user, you can request a voucher.

  2. Three may withdraw, amend, place restrictions on or extend this Promotion at any time by updating these terms and conditions at Three.co.uk/terms. This includes the right to restrict the number of vouchers you may redeem during the Promotion Period. If the Promotion is withdrawn, any redemption due or voucher issued in accordance with these terms prior to the withdrawal of the Promotion will be honoured. No cash alternatives are available.

  3. Any issues relating to the easyJet Hands Free service should be directed to easyJet at 0330 365 5000 or http://www.easyJet.com/en/help/contact. Any issues relating to your eligibility, redemption, voucher or these terms and conditions should be directed to Three's customer service team at 333, or 0333 338 1003.

  4. All third-party terms and conditions relating to this Promotion and the Upgrade (including easyJet's Hands Free service) are beyond Three's control and may be subject to change. Three cannot accept responsibility and will not be liable for any third-party terms (including any failure to abide by such terms or any modifications to such terms) applicable to the Promotion and/or Upgrade.

  5. Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in this Promotion and/or the Upgrade and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused to any eligible entrant in relation to this Promotion.

  6. Entry into the Promotion signifies your acceptance of these terms and conditions. Any changes to the terms will be published at http://www.three.co.uk/terms. These terms are governed by English law.

  7. For further information see our Frequently Asked Questions at: http://www.three.co.uk/go-roam/easyjet

Unlimited Add-on

Intro

Unlimited Add-on and pre-loaded sim (ITU) offers unlimited data, unlimited calls and unlimited texts (see www.three.co.uk/terms-conditions for details)

Anyone who purchases the Unlimited Add-on will be entitled to a free subscription from one of our great new partners. Details of how to redeem your free subscription code are detailed in the Terms and Conditions below.

Promoter

The Three Unlimited Add-On subscription promotion (the “Promotion”) is promoted by Hutchison 3G UK Limited t/a Three (company number: 03885486) with registered office Star House, 20 Grenfell Road, Maidenhead, Berks, SL6 1EH (“Three”).

Administrator

The administration of the subscription promotion is managed by Exertis UK Limited with registered office Technology House, Magnesium Way, Hapton, Burnley, Lancashire BB12 7BF (company number: 01511931 (“Administrator”) will make available the SMS short code and administer the redemptions for this Promotion on behalf of Three.

Dates – Offer valid from 15 November 2018 to 13 December 2019.

Eligibility

In order to be eligible for the free subscription offer you must:

a) Purchase the Unlimited Add-On;
b) Redeem your code within the prescribed time limit; and
c) Be a resident in the UK.

How does a customer claim?

All eligible customers will receive an SMS with a link they need to follow to redeem their subscription. They will receive this SMS approximately 3-6 days after activating their SIM or buying the Unlimited Add-on. SMS will contain expirty date. On this link, they will need to input their redemption code (if link doesn’t automatically populate) and their email address, select the offer that they want to use and agree to the terms. They will receive a reward activation key by email. They will follow the instructions in the email and use that key to redeem their chosen subscription. Customers will have 30 days to claim their offer once they have received the SMS.

Exclusion

For each purchase of the Unlimited Add-On, only one subscription code per Eligible Customer will be provided. The subscription code is personal to you and is not transferable.

Your data

In order to redeem the code, you will be directed to [URL] (“Redemption Site”) and will be required to enter your email address and code. This site is hosted by the Administrator and your data will be processed by the Administrator. Please see the Privacy Policy on the Redemption Site for more details.

General

Three may withdraw, amend, place restrictions on or extend this Promotion at any time by updating these Terms and Conditions. This includes the right to restrict the number of codes you may redeem during the Promotion Period. If the Promotion is withdrawn any redemption due or issued in accordance with these terms prior to the withdrawal of the offer will be honoured. No cash alternatives are available.

Any issues relating to the subscription offer should be directed to Exteris at http://redeem.3.uk/help35. Any issues relating to your redemption code (in your SMS link) or these Terms and Conditions should be directed to Three’s customer service team at [333, or 0333 338 1003].

Unlimited

Unlimited data

If you have Unlimited data units as part of your package or with an Add-on, there are no hidden caps or limits when using your device within the UK. Unlimited units should give you all the access to the internet you would normally need, without worrying about hefty bills, so you can use our service to your heart’s content. Use of our services for commercial, resale or fraudulent purposes isn’t allowed under our Terms for Three Services, so we do reserve the right to monitor any unusual activity that may indicate that this is happening to identify and prevent such non-permitted use.

In addition to these Unlimited UK allowances, if you are a Pay Monthly customer you can use up to 15,360 data units (which converts into 15GB of data as 1 data unit converts automatically on use into 1MB of data) each month when in a Go Roam in Europe destination. If you’re a Pay As You Go customer with an Unlimited Add-on, you can use up to 12,288 data units (which converts automatically into 12GB of data). Use over these Go Roam in Europe Fair Use limits, but within your allowance, will be charged a surcharge of up to 0.50p per MB except if you are roaming in the following countries in which case it will be 0.41p/MB: Aland Islands, French Guiana, Gibraltar, Guadeloupe, Iceland, Liechtenstein, Martinique, Mayotte, Norway, Réunion and Switzerland. If you reach your Fair Use limit (12GB) in a Go Roam Around the World destination, you won’t be able to use your plan abroad for the remainder of your current billing cycle, or end of your active add-on if you are a PAYG customer.

 

Unlimited minutes & texts

There’s no hidden “fair use policies” with our Unlimited text units or voice units allowances when using your device in the UK or in our Go Roam in Europe destinations – we just ask that you use this allowance in accordance with our Terms for Three Services – that is, for personal use only, and not for any illegal, commercial or improper purposes.

For our Pay Monthly plans you can also use up to 5,000 text units and 3,000 voice units from your allowance each month, when in a Go Roam Around the World destination, which convert respectively into 5,000 text messages back to the UK and 3,000 minutes of calls to UK landline and mobile numbers.For our Pay As You Go customers with an Unlimited Add-on, you can use up to 43,200 texts units and 43,200 voice units from your 30-day allowance when you’re in a Go Roam Around the World destination, which convert respectively into 43,200 text messages back to the UK and 43,200 minutes of calls to UK landline and mobile numbers.When you’re abroad in a Go Roam destination, texts and calls to places other than the UK are chargeable – unless you’re in a Go Roam in Europe destination in which case you’ll be able to use your allowances to make calls and send texts to numbers in other Go Roam in Europe destinations at no extra cost. You’ll be sent a text message on arrival in your destination, letting you know what charges apply when roaming there. They are also set out in your Price Guide.

Partnership Benefits with Three Means Business

Three is proud to partner with carefully selected third parties to enable eligible Three small business customers to access big benefits at no cost for a limited time (the “Three Means Business Promotion”).

See paragraph 10 below for a list of the partners (“Partners”) that Three is working with together with details of their specific offers (the “Partner Offers”).  All Partner Offers are subject to additional terms and conditions.  Redemption and use of all Partner products and services are subject to their terms of service which are beyond Three’s control and which can be found on the relevant Partner website, and accessed from the links shown in section 10 below.  Please ensure that you have read and understood Three’s terms and conditions, and also the Partner terms and conditions and relevant privacy policy and agree to both, prior to redeeming the Three Means Business Promotion, or any part of it.

The terms and conditions for the Three Means Business Promotion are set out below, together with eligibility criteria and details on how to claim.

 

  1. Promoter: The Three Means Business Promotion is promoted by Hutchison 3G UK Limited t/a Three (company number: 03885486) with registered office: Star House, 20 Grenfell Road, Maidenhead, Berks, SL6 1EH (“Three”, “We” or “Us”).

Administrator : Havas Helia Limited, Havas House, Hermitage Court, Hermitage Lane, Maidstone, Kent, England, ME16 9NT (company number 02548077), (“Administrator”).  The Administrator is responsible for (i) managing and hosting the Redemption Website (as defined below) and the Partner Offer portal; (ii) issuing to Eligible Customers (as defined below) relevant voucher codes or URL links for this Three Means Business Promotion; and (iii) emailing Eligible Customers in connection with the Three Means Business Promotion; all on behalf of Three.

Three Means Business Partnerships: Details of the Three Means Business partners (“Three Means Business Partners”) and their offers are provided at paragraph 10 below.  Three reserves the right at any time to change, substitute, remove or add to these Partners.  Three Means Business Partners may vary from time to time and will be updated, as relevant, on www.Three.co.uk/business-tools webpage.

  1. Dates: The Three Means Business Promotion will run from 19th March 2019 at 00:00 GMT (the “Launch”) until further notice, (the “Promotion Period”).
  2. Eligibility: You must be a UK resident, 18 years+ and at the time of Launch, either:
    • A new Three customer starting a Simply Business plan;
    • An existing business customer renewing onto a Simply Business plan;
    • An existing customer on a consumer plan starting on a Simply Business plan;
    • An existing Simply Business plan customer making upgrades to their plan (for example, by making additional purchases of data and/or minutes);

all of the above excludes customers on a 1-month SIMO plan,

(being “Eligible Customer”, or “You”).

 

  1. How to claim:  Eligible Customers may visit the three.co.uk “Business” homepage and follow the link on the Three Means Business banner or tile to the Three Means Business landing page.  From there You may click through to the redemption website (the “Redemption Website”).  You will be asked to enter Your mobile telephone number and Your account number and if You are confirmed as an Eligible Customer, You will be directed to the Partner Offer portal and served with either a voucher code or URL link (depending on the Partner) which You can use to access the Partner Offers directly on their websites.

  2. Steps to Redeem:
  • Enter Your Mobile Telephone Number and Account Number on the Redemption Website and press Get My Codes.

 You will find your Mobile Telephone and Account Number on your telephone bill.  If You are a new customer you will receive your bill approximately 7-10 calendar days after opening an eligible Three Means Business plan/account.   You may, depending upon technical factors and marketing preferences, receive a “welcome email” within 48 hours of becoming an Eligible Customer, confirming this information.  If this is likely, You will be advised of this at point of sale.

  • The Administrator will verify You are an Eligible Customer by cross-referencing your telephone number and account number. Please ensure you have entered these correctly otherwise it will not be possible to verify Your details and You may receive an error message.
  • If, and once verified, You will gain access to the Partner Offer portal which will display the available Partner Offers.
  • Depending upon the redemption mechanism (voucher code or URL link), you can either:
    • click “Copy your offer code”, then, click “Use your code”, navigate to the Partner site, choose relevant product or service, follow Partner instructions and paste code to redeem relevant Partner Offer; or
    • if no code is displayed, click “Redeem your code”, go directly to Partner website, choose relevant product or service, follow Partner instructions and code will be applied automatically.
  1. Exclusions and Limitations

This Three Means Business Promotion cannot be used in conjunction with any other offer.

Only one voucher code (or URL link access) per Partner Offer per Three Means Business (parent) plan/account. The voucher code is personal to You and is not transferable.

Voucher codes (or URL link) cannot be issued until the next working day after starting on an eligible Three Means Business plan/account.

If You’re not eligible, or You submit an invalid mobile telephone number or account number, you will not be presented with any voucher codes (or url link) and You will be directed to a support page.

Each voucher code (or URL link) will have an expiry date, which will be shown on the relevant Partner Offer tile on the Partner Offer portal webpage.   If You do not redeem the voucher code (or URL link) by the expiry date, the voucher code (or URL link) will no longer be valid and You will not be able to redeem the relevant Partner Offer.

  1. Help & Support

Any issues relating to the Partner Offers should be directed to the relevant Partners, whose customer support details can be found on their respective websites (addresses below). Any issues relating to Your voucher code, URL link or these terms and conditions should be directed firstly to Three’s customer service team (find contact details at http://www.three.co.uk/Support).

  1. Administration and Your Data

"personal information" is information that is about You and which identifies You. 

The Redemption Website and Partner Offer portal are hosted, powered, managed and administered by the Administrator, on behalf of Three.  The core purpose of these webpages is to facilitate Eligible Customers to redeem the voucher code/URL link and access the Partner Offers, using the personal information (mobile telephone number/account number) provided by You. 

We are the data controller of your personal information collected through the Redemption Website for the purpose of data protection law and the Administrator is the data processor.  The Administrator shall process your personal information in accordance with Three’s instructions and as set out in this section.

Three respects your personal information and has designed this Three Means Business Promotion to keep that information secure. We will ensure that the Administrator (i) uses appropriate technical and organisational measures to protect your personal information in order to ensure a level of security appropriate to the risk to your personal information; and (ii) only uses this information solely for the purpose of administering and fulfilling this Three Means Business Promotion.  Three and the Three Means Business Partners will work together to report on and analyse redemptions, and monitor and protect against fraudulent and/or suspicious redemptions.

If you have questions about how your personal information is kept or if you wish to exercise one or more of your rights under data protection law (as set out below) in regards to the personal information that is collected on the Redemption Website, or processed for the purposes of this Three Means Business Promotion, please contact our Data Protection Officer (“DPO”) at DPA.Officer@three.co.uk or  write to Hutchison 3G UK Ltd, Star House, 20 Grenfell Road, Maidenhead SL6 1EH.

Collection and Processing of Your Personal Information

Your personal information may be used by the Administrator on our behalf to contact You for the purposes of redeeming this Three Means Business Promotion or to follow up with You should there be any issues, changes or further information relating to the redemption and/or use of the Three Means Business Promotion.

We will share with the Administrator, (i) Your mobile telephone number and account number for the purposes of verifying you are an Eligible Customer; and (ii) Your email address, for the purposes of emailing You the voucher codes/URL link (if you choose this option) or to contact You on our behalf should there be any issues, information or change to the Three Means Business Promotion of which we reasonably believe You should be made aware.

Your IP address is not systematically stored by the Administrator other than in general web logs when you redeem the Partner Offers for the Three Means Business Promotion. The Administrator may use your IP address to verify claims made to reduce the risk of fraud, in which a location and pattern of activity can be deduced from the IP address provided. We or the Administrator on our behalf will report this personal information to a relevant supervisory authority if we believe that fraud has occurred.

The information that the Administrator processes on our behalf in connection with the Three Means Business Promotion is as follows:

Personal information used

Purpose

Legal basis for use of your personal information

IP address

For the purposes of minimising the risk of fraud and to report the IP address and any location and pattern of activity on the Redemption Website we can deduce, when fraud may occur to a supervisory authority.

This processing is based on your consent and our legitimate business interests for the purposes of verification to reduce the risk of fraud.

Telephone Number

Collected and processed for the purpose of verifying customer eligibility in order to receive the benefit of the Three Means Business Promotion.

This processing is based on consent.

Account Number

Collected and processed for the purpose of verifying customer eligibility in order to receive the benefit of the Three Means Business Promotion.

This processing is based on consent

Email Address

Shared with Administrator (i) for the purposes of verifying identity of an Eligible Customer; and/or (ii) marketing communications according to the consents of an Eligible Customer.

This processing is based on (i) our legitimate interests for the purposes of verification to reduce the risk of fraud; and (ii) consent.

 

Retention Periods

We, or the Administrator on our behalf, will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with this redemption service, the Three Means Business Promotion and to conduct our legitimate business interests or where otherwise required by law. Three and the Administrator on our behalf shall hold your personal information for two years (or less) after the Three Means Business Promotion has ended for the purposes of legitimate interests for any investigations of fraud that may occur. Your personal information will not be held longer than necessary.

Disclosure

Your personal information may also be processed by: 

  • The Administrator in accordance with our instructions;
  • other professional advisers (including accountants and lawyers) that assist us in carrying out our business activities;
  • police and other law enforcement agencies in connection with the prevention and detection of crime;
  • other external agencies and organisations (including the National Crime Agency) for the purpose of preventing and detecting fraud (including fraudulent transactions), money laundering and criminal activity; and
  • third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or instructions of a regulatory body (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us) or to protect our rights, property or safety of our customers, employees or other third parties. 

Where will we transfer your personal information

Your information will be processed within the European Economic Area (EEA).   In the event that we transfer your Information outside of the EEA, we will implement or ensure the implementation of appropriate and suitable safeguards to ensure that such personal information will be protected as required by applicable data protection law and we will obtain your consent prior to processing your personal information outside the EEA.  These measures generally include contracts (e.g. with the Administrator) and security measures to ensure that your personal information receives the same protection as if it were being processed in the EEA. For further information as to the safeguards we implement please contact our DPO at the address detailed above.

Your Rights

You have certain rights with respect to your personal information. The rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights. You can exercise these rights using the contact details for the DPO above. 
 

Right

Summary

Right of access to your personal information

You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions.  

 

Right to rectify your personal information

You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete.

Right to erasure of your personal information

You have the right to ask that your personal information be deleted in certain circumstances. For example (i) where your personal information is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation. 

Right to restrict the use of your personal information

You have the right to suspend our use of your personal information in certain circumstances. For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead; (iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defence of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection.

Right to data portability

You have the right to obtain your personal information in a structured, commonly used and machine-readable format and for it to be transferred to another organisation, where it is technically feasible. The right only applies where the use of your personal information is based on your consent or for the performance of a contract, and when the use of your personal information is carried out by automated (i.e. electronic) means.

Right to object to the use of your personal information

You have the right to object to the use of your personal information in certain circumstances. For example (i) where you have grounds relating to your particular situation and we use your personal information for our legitimate interests (or those of a third party) including for profiling; and (ii) if you object to the use of your personal information for direct marketing purposes, including profiling (to the extent it relates to direct marketing).

Right to object to decision which is based solely on automated processing

You have the right in certain circumstances not to be subject to a decision which is based solely on automated processing without human intervention. 

Right to withdraw consent

You have the right to withdraw your consent at any time where we rely on consent to use your personal information.

Right to complain to the relevant data protection authority

You have the right to complain to the relevant data protection authority, which is, in the case of Three, the Information Commissioner's Office, where you think we have not used your personal information in accordance with data protection law.

  1. General

9.1 Three may withdraw, amend, place restrictions on or extend the Three Means Promotion at any time by updating these terms and conditions.  This includes the right to restrict the number of voucher codes (or URL links) You may redeem during the Promotion Period. If the Three Means Promotion is withdrawn by Three, any voucher code (or URL link) redeemed through the Partner Offer portal in accordance with these terms prior to such withdrawal shall be honoured, subject to section 9.2 below. No cash or other alternatives are available.

9.2 All third party terms and conditions relating to this Three Means Business Promotion and the Partner Offer products and services are beyond Three’s control and may be subject to change. Three cannot accept responsibility and will not be liable for any third party terms (including any failure by a Partner to abide by such terms or any modifications to such terms) applicable to the Three Means Promotion.

9.3. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in this Three Means Business Promotion, and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused to any Eligible Customer in relation to this Three Means Business Promotion.

9.4 Entry into the Three Means Business Promotion signifies your acceptance of these terms and conditions. Any changes to the terms will be published at www.three.co.uk/terms. Please check your marketing preferences to ensure You can receive the messages that may be of interest to You.

9.5 For further information see our Frequently Asked Questions

9.6  These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.

 

  1. Partners and Partner Offers

Who: Wix.com Limited, 40 Namal Tel Aviv St. Tel Aviv, Israel (“Wix”)

Offer: 6 months’ free subscription trial

Product/Service:(i) Website: Unlimited Premium Plan; or

                               (ii) Business and eCommerce: Business Unlimited Premium Plan

Exclusions/Limitations:

Eligible Customers should ensure they use the voucher code prior to expiry.  See www.wix.com/about/terms-of-use for any exclusions or limitations.

Redemption Mechanism: “Discount” voucher codes.  Customers shall register for a Wix account and may upgrade to the Unlimited Premium Plan or Business Unlimited Premium Plan using the voucher code.   Customers will be asked to enter contact, payment and billing information and then apply the discount voucher code.  The discount voucher code will provide 100% discount to Wix prices on the Partner Offer at the time of redemption.  At the end of the free subscription period, Eligible Customers will be automatically charged according to standard pricing for monthly Unlimited Wix Premium Service Plan unless they cancel their subscription in accordance with Wix’s terms and conditions (see below for website address).

Partner Terms and Conditions: www.wix.com/about/terms-of-use; www.wix.com/about/privacy

For frequently asked questions and how to redeem a Wix coupon, please click:

https://support.wix.com/en/article/coupons-faqs?utm_campaign=bd_3gtelecom


Who: 2nd Site Inc., 1655 Dupont St., Toronto, Ontario, M6P 3TI (“Freshbooks”)

Offer: 6 months’ free subscription trial

Product/Service: Lite, Plus or Premium Package.

At the expiry of the 6 months’ free trial (or at any point within trial phase) Eligible Customers may take advantage of a further period of 12 months at a discount rate as follows:

  • monthly upgrade: the benefit will last for 12 months from the date of upgrade: Lite, Plus, Premium packages all at 20% off;
  • yearly upgrade and pay upfront: the benefit will last for 12 months from the date of upgrade: Lite, Plus, Premium packages all at 30% off.

Redemption Mechanism: URL link.  Eligible Customers will arrive at a dedicated landing page for Three; register for the relevant monthly package and the discount will automatically be applied.

Upon expiry of the free trial, Eligible Customers will receive a message prompting them in respect of an upgrade.  If the Eligible Customer chooses to do this, they may redeem a discount for up to 30% (either 20% off for the monthly membership, or 30% if they pay for the full year upfront).

To cancel a Customer account: An Eligible Customer may choose to stop using or close their account at any time during or at the expiry of the free trial.  This can be done from within the app.   If the Eligible Customer has upgraded during or after the trial and has shared billing details, they can go through the normal cancellation routes (either from within the app or by calling 0808.101.3408 in UK / emailing FreshBooks support via https://www.freshbooks.com/contact ).

Partner Terms and Conditions: https://www.freshbooks.com/policies/terms-of-service.


Who: WeWork Companies Inc., directly or through any of its affiliates, including WeWork Community Workspace UK Limited, c/o Legalinx Limited, 1 Fetter Lane, London, EC4A 1BR (“WeWork”)

Offer: 6 months’ free subscription trial, subject to WeWork’s terms and conditions of We Membership

Product/Service: “We Membership” - Access to 2 credits (as included in the membership subscription) per month, to book workspace or conference rooms.

Exclusions/Limitations: We Membership only allows access to workspaces and conference rooms from Monday to Friday from 9am to 6pm. Credits do not roll over from month to month.  Customers may buy more credits directly from WeWork if they wish.

Redemption Mechanism: Voucher code (redeemable once per Customer).  Eligible Customers will need to register for the We Membership subscription directly on the WeWork website (https://www.wework.com/workspace/on-demand/we-membership) and accept WeWork terms and conditions and privacy policy, as well as provide credit/debit payment details. Customers shall also comply with all WeWork policies which are made available by WeWork from time to time.

At the end of the free subscription period, Eligible Customers will be automatically charged according to standard pricing for monthly We Membership plan unless they cancel their subscription in accordance with WeWork’s terms and conditions (see below for website address).

Partner Terms and Conditions:  https://www.wework.com/workspace/on-demand/we-membership and  https://www.wework.com/legal/terms


Who:   MOO Print Limited, 20 Farringdon Road, London EC1M 3AF, (“MOO”).

Offer:   25% discount, “always on”.

Product/Service: Applies to product orders placed by an Eligible Customer at www.moo.com for as long as MOO features as a partner on Three Means Business.

Exclusions/Limitations: The discount shall not be available to use with any other discount except in the event there is a website wide sale on products at www.moo.com in which case an Eligible Customer shall be entitled to apply the Discount to the sale products. 

The Offer shall not be available on shipping or Gift Cards.

Redemption Mechanism: Discount voucher code (“Discount Code”).  Eligible Customers may claim their Discount Code from the Partner Offer portal, visit MOO’s website to choose preferred product and apply the Discount Code at checkout.  Eligible Customers will be able to use the Discount Code for further orders on www.moo.com until the Discount Code expires.  Expiry dates can be checked by visiting the Partner Offer portal.  Discount Codes will be refreshed on the Partner Offer portal so if the original Discount Code has expired, Eligible Customers can pick up a fresh one from Partner Offer portal.  Eligible Customers will be asked to set up an account with MOO when they wish to save a design or place and order.

Partner Terms and Conditions: www.moo.com/uk/about/terms-conditions

Stay Connected Partnership Benefits with Three

Three is proud to partner with carefully selected third parties to enable eligible Three customers to access “Stay Connected” benefits at no cost for a limited time or for a discount, as applicable (the “Stay Connected Promotion”).

See paragraph 10 below for a list of the partners (“Partners”) that Three is working with together with details of their specific offers (the “Partner Offers”). All Partner Offers are subject to additional terms and conditions as provided by the Partners. Redemption and use of all Partner products and services are subject to their terms of service which are beyond Three’s control and which can be found on the relevant Partner website and accessed from the links shown in section 10 below. Please ensure that you have read and understood Three’s terms and conditions (and also the Partner terms and conditions and the relevant privacy policy) and agree to all, prior to accessing or redeeming the Stay Connected Promotion offers, or any part of this promotion.

The terms and conditions for the Stay Connected Promotion are set out below, together with eligibility criteria and details on how to claim.

These terms were last updated on 1st April 2020.

1. Promoter: The Stay Connected Promotion is promoted by Hutchison 3G UK Limited t/a Three (company number: 03885486) with registered office: Star House, 20 Grenfell Road, Maidenhead, Berks, SL6 1EH (“Three”, “We” or “Us”).

2. The Stay Connected Partnerships: Details of the Partners (“Three Partners”) and their offers are provided at paragraph 10 below. Three reserves the right at any time to terminate, change, substitute, remove or add to these Partners. Three Partners may vary from time to time and will be updated, as relevant at: three.co.uk/stay-connected-offers

3. Dates: The Stay Connected Promotion will run from 20th March 2019 at 00:00 GMT (the “Launch”) until further notice, (the “Promotion Period”).

4. Eligibility: You must be a UK resident; 16 years+; and a customer of Three (being “Eligible Customer”, or “You”).

5. How to claim: Eligible Customers may visit the three.co.uk “Stay Connected” homepage and follow the link on the Partner Offers banner or tile to the redemption websites. You can use the links to access the Partner Offers directly on their websites.

6. Steps to Redeem: Depending upon the redemption mechanism (voucher code or URL link), you can either:

(i) click the banner to navigate to the Partner site, choose relevant product or service, follow Partner instructions and input code quoted on Three page to redeem relevant Partner Offer; or
(ii) if no code is displayed, click the relevant Partner tile to go directly to Partner website, choose relevant product or service, follow Partner instructions and code will be applied automatically.

7. Exclusions and Limitations: This Stay Connected Promotion cannot be used in conjunction with any other offer. Offers only available to Eligible Customers. They are non-transferable and no cash or other alternative is available.

8. Help and Support: Any issues relating to the Partner Offers should be directed to the relevant Partners, whose customer support details can be found on their respective websites (addresses below). Any issues relating to the URL link or these terms and conditions should be directed firstly to Three’s customer service team (find contact details at www.three.co.uk/support).

9. General

9.1 Three may terminate, withdraw, amend, place restrictions on or extend the Stay Connected Promotion at any time without notice or by updating these terms and conditions, at its discretion. This includes the right (where applicable) to restrict the number of URL links or voucher codes You may redeem during the Promotion Period. If the Stay Connected Promotion is withdrawn by Three, any URL link (or voucher code) redeemed through the Partner Offer portal in accordance with these terms prior to such withdrawal shall be dealt with in accordance with the relevant Partner’s terms and conditions.

9.2 All third party terms and conditions relating to this Stay Connected Promotion and the Partner Offer products and services are beyond Three’s control and may be subject to change. Three cannot accept responsibility and will not be liable for any third party terms (including any failure by a Partner to abide by such terms or any modifications to such terms) applicable to the Stay Connected Promotion. Links to third party websites from our site are provided solely for your convenience. If you use these links you will leave our website and Three does not control nor is responsible for these websites, their content or their availability.

9.3. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in this Stay Connected Promotion, howsoever caused and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused to any Eligible Customer in relation to this Stay Connected Promotion or the Partner Offers.

9.4 Entry into and use of the Stay Connected Promotion signifies your acceptance of these terms and conditions. Any changes to the terms may be published at www.three.co.uk/terms and Three accepts no responsibility for any delay in the publishing of these or failure on Your part to review them. Please check your marketing preferences to ensure You can receive the messages that may be of interest to You.

9.5 Information that Eligible Customers supply when entering the Stay Connected Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms. Please see individual Partners’ terms and conditions and privacy policies for details on how they handle information relating to visitors to their websites and/or end users of their products/services.

9.6 These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.

10. Partners and Partner Offers

Who: Shaw Academy Ltd, 159 Main St, Ste 100, Nashua, NH 03060 (“Shaw Academy”) 

Offer: Free 4 week online course.

Product/Service: Selection of online Training courses to choose from. See partner website for latest details.

Exclusions/Limitations: Limited to one free 4 week trial per person. See www.shawacademy.com for any exclusions or limitations.

Redemption Mechanism: Customers will click the link from three.co.uk/stay-connected-offers portal,  and be taken to a bespoke webpage. Customers will be asked to enter contact details and have the choice to enter or to not enter payment details. By clicking the specific tile on three.co.uk, the customer will be offered the 4 week trial and have the option to opt-out of entering payment details. At the end of the 4 weeks, no charges will be made if the customer has chosen not to enter payment details. If customer has entered payment details, please check Partner terms and conditions for details on how to cancel and/or any payment fees that may be due or charged after week 4.

Partner Terms and Conditions: www.shawacademy.com/terms/


Who: The Telegraph, 111 Buckingham Palace Road, London SW1W 0DT

Offer: 3 months free.

Product/Service: Three months for free of their digital subscription.

Exclusions/Limitations: Limited to one per person.

Redemption Mechanism: Customer clicks on link which takes them to the payment page. Customer is required to enter general and payment details in order to access the offer.

Partner Terms and Conditions: https://www.telegraph.co.uk/contact-us/subscriptions-terms-conditions/

 

Who: Yogaia Oy, Westendintie 1, 02160 Espoo, Finland

Offer: 50% off 3 months.

Product/Service: 50% off three month subscription to digital yoga classes.

Exclusions/Limitations: Limited to one per person.

Redemption Mechanism: Customer clicks on link (https://yogaia.com/signup/THREE50) and is then redirected to partner website, customer signs up and redeems offer.

Partner Terms and Conditions: https://yogaia.com/policies/terms

 

Who: L1VE FITNESS, 529 Finchley Road, London NW3 7BG

Offer: 12 week free subscription.

Product/Service: Selection of online fitness videos.

Exclusions/Limitations: None.

Redemption Mechanism: Customers will click the link from three.co.uk/stay-connected-offers portal, and be taken to a L1VE bespoke webpage. https://l1vefit.com/pages/subscription.

Customer views Offer and follows steps to redeem, the customer enters email address to redeem offer.

Partner Terms and Conditions: https://l1vefit.com/pages/terms-and-conditions

 

Who: Bio Synergy, Bio-synergy Ltd, 529 Finchley Road, London NW3 7BG

Offer: 50% saving on wellness and immunity supplements.

Product/Service: Sports, nutrition and wellbeing products.

Exclusions/Limitations: No exclusions or limitations.

Redemption Mechanism:

Customer clicks on link in Partner tile on Three’s website;

Customer is redirected to Partner’s website; www.bio-synergy.co.uk.

Customer enters code WELL50 at checkout. 

The code WELL50 will give the customer 50% off their order.

Partner Terms and Conditions: https://bio-synergy.uk/terms-conditions/

 

Who: ‘Blossoming Gifts’, Ecomnova Ltd, 4 Station Court, Cannock, WS11 0EJ

Offer: 25% off flower bouquets.

Product/Service: Flower and gifting website.

Exclusions/Limitations: Code doesn’t apply to Wines, Hampers or Personalised Gifts. Code cannot also be used in conjunction with any other offers.

Redemption Mechanism:

Customer clicks on link in Partner tile on Three’s website;

Customer is redirected to Partner’s website; https://www.blossominggifts.com/.

Customer enters generic code = THREE25 at checkout. The code will give the customer 25% off their bouquet order.

Partner Terms and Conditions: https://www.blossominggifts.com/terms-conditions

 

Who: Antstream Arcade Limited, Studio I, Taper Building, 175 Long Lane, London SE1 4GS

Offer: 21 day free trial.

Product/Service: Cloud based gaming platform.

Exclusions/Limitations: Three service subscribers. Must be within the UK.

Redemption Mechanism: Click Antstream tile within Three ‘Keeping Britain Entertained’ environment, taking the customer to Antstream’s page - https://www.antstream.com/

- Click ‘Let’s Go!’ button within Antstream landing page to begin registration process

- Enter email address/use Facebook account to register

- Select on-screen username

- Select avatar

- Payment (not needed with generic code)

- Enter code ‘ThreeTrial’

- Completed registration, customer may now use the service for free

Partner Terms and Conditions: https://www.antstream.com/terms-of-use

 

Who: Lucky Voice, 27-28 Eastcastle Street, London W1W 8DH

Offer: 1 month free singing voucher code.

Product/Service: Online karaoke software.

Exclusions/Limitations: Internet access needed.

Redemption Mechanism: Visit www.luckyvoicekaraoke.com, select ‘sing at home’, enter code provided: 3CONNECT, fill in details to create Lucky Voice account (have to complete name address, card details), agree to terms and conditions.

Partner Terms and Conditions: https://www.luckyvoicekaraoke.com/terms/

 

End.

Beats Unlimited Offer

Black Friday 2019 – Unlimited Data Plan Upgrade - Beats X Earphones gift-with-purchase promotion terms and conditions – November 2019 

Promoter 

1. The Unlimited data plan upgrade with Beats X Earphones gift promotion (“Promotion”) is run by Hutchison 3G UK Limited of Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH, trading as Three (“Three”). 

Promotion Period

2. The Promotion will commence at 00.01 on 18 November 2019 and will close at 23.59 on 6 December 2019 or, if sooner, once the Gifts available (see 6 below) have been validly redeemed (the “Promotion Period”).  

Eligibility

3. To be eligible to participate in the Promotion, you must be an existing customer of Three on a 4GB data plan (including handset and SIM only) who has received an invitation to upgrade their current plan to an Unlimited data plan (“Promotion Product”), a resident of the United Kingdom or Northern Ireland and aged 18 or over (“Eligible Participant”). 

Offer  

4. Eligible Participants who upgrade to the Promotion Product within the Promotion Period are eligible to receive a pair of Beats X Earphones (“Gift”) free of charge, subject to stock availability. 

5. Delivery – the Gift will be delivered to the Eligible Participant’s registered billing address. If the registered billing address has changed, the Eligible Participant must update this when upgrading or through the Three app, My3 online or via the contact centre before the Promotion Product is purchased. 

6. Limited availability – there are a total of 12,000 Gifts to be given away as part of the Promotion. We will notify you once all Gifts have been redeemed by updating these terms and conditions. 

7. Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value. 

Other 

8. Eligible Participants will be upgraded to the Promotion Product only and the contract term of their current plan will continue to apply (together with all other applicable terms and conditions at three.co.uk/terms-conditions). Eligible Participants who wish to cancel the Promotion Product before the end of their contract term must also return the Gift.  

9. The Promotion is not redeemable with any other offer. 

10. Three reserves the right to disqualify any Eligible Participant’s entry which it deems, at its sole discretion, contravenes the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately. 

11. Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of an Eligible Participant. 

12. Any third-party terms and conditions relating to the Gift are beyond the control of Three. Each Eligible Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them. 

13. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three. 

14. Information that Eligible Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms

15. Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts. 

16. Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.

Six months half price offer 2019

Offer available on selected devices and bundles between 26/06/2019 and 22/08/2019 on our 24 month unlimited data plans. Half price monthly cost payable in first 6 months, increasing to full monthly price from month 7. Upfront cost payable at purchase. See three.co.uk for included products and pricing. Prices include £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year.

Illustrative examples of 6 Month Half Price Offer:

Product Details

Bundle Details

Half Price Monthly Cost (months 1-6)

Full Monthly Price (month 7 onwards)

Upfront cost

S10 Plus

None

£29

£58

£79

S10 Plus

Gear Watch

£36

£72

£79

S10 Plus

Galaxy Buds

£31.5

£63

£79

iPhone XR (128GB)

None

£30

£60

£49

iPhone XR(128GB)

Beats Solo 3

£34

£68

£49

iPhone XR(128GB)

Airpods 2 & Charging Case

£33.5

£67

£49

Aaptiv Gift-with-purchase promotion terms and conditions

Three

Three is operating this promotion in conjunction with Aaptiv Inc. Please review and comply with the Aaptiv promotional terms and conditions which can be found here https://aaptiv.com/terms, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption page, or any Aaptiv subscription or product connected with the promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of these gifts.

Eligibility

Purchase a new qualifying handset from the list below (“Eligible Devices”) from Three either online via www.three.co.uk, via a call centre or in-store between 20 December 2018 00:01am GMT and 19 February 2019 11:59pm GMT and you will be eligible for a free 12-month subscription to Aaptiv. This offer is available to residents of mainland UK and those aged 18 or over only.

  • Samsung Galaxy Note 9
  • Samsung Galaxy S9
  • Samsung Galaxy S9 Plus
  • Apple iPhone 64GB
  • Apple iPhone X 64GB
  • Apple iPhone XS 64GB
  • Apple iPhone XS Max 64GB
  • Google Pixel 3
  • Google Pixel 3 XL
  • Huawei Mate 20 Pro
  • Apple iPhone XR
  • Razer 2
  • Huawei P20
  • Huawei P20 Pro
  • Apple iPhone 7 32GB
  • Apple iPhone 7 128GB
  • Samsung Galaxy S8
  • Samsung Galaxy S8 Plus
  • Apple iPhone 6S
  • Xiaomi
  • Samsung A6

How to Claim Aaptiv Promotion.

1. You will receive a SMS containing a redemption code for a free 12-month Aaptiv subscription 7 working days after you have purchased an Eligible Device (as listed above).

2. Once you have received your redemption code from Three you can redeem via the following link https://aaptiv.com/three.

3. Once the code is entered, you will be prompted to log in or create an account to activate your subscription. All redemption claims will be activated upon redemption, providing you have not returned or exchanged your Eligible Device during this period.

4. Only one claim is permitted for each new Eligible Device (UK variant) purchased and this Promotion cannot be redeemed in conjunction with any other promotion.

5. All redemptions must be made by 19 May 2019 11:59pm GMT.

6. This Promotion cannot be redeemed in conjunction with any other promotion. Customers redeeming the subscription will be subject to Aaptiv’s End User Licence terms and conditions which can be found at https://aaptiv.com/terms.

7. You will need access to the internet to redeem this Promotion and the Promoter is not responsible for any charges or issues that arise from this. Please contact your internet service provider for further information.

8. Three reserves the right to change the terms of this Promotion at any time. Three will not enter into any correspondence.

In the event of any queries, please email

three@aaptiv.com

.

Samsung Galaxy S7 & S7 Edge Trade in

Terms and Conditions for Samsung Galaxy S7 and S7 Edge Trade in for existing Three Contact Centre customers via Threetradein.co.uk.

  1. The Samsung S7 and S7 Edge existing Three Contact Centre customer trade-in promotion (“Promotion”) is run and operated by Redeem UK Limited, a company incorporated and registered in Scotland with company number 194216 whose registered office is at Unit 9B, Pyramids Business Park, Easter Inch, Bathgate, West Lothian EH48 2EH (“Redeem”).
  2. Dates: The Promotion opens on [08/02/19] and ends on [20/02/19] (the “Promotion Period”).
  3. Eligibility: The Promotion is only open to existing Three Contact Centre customers only.

Promotion Details

  1. Subject to meeting the conditions of paragraphs 12-22 (“Your Device”) existing Three Contact Centre customers who trade in either a Samsung Galaxy S7 or S7 Edge (“Trade In Device”) and purchase the Samsung S9 or S9 Plus (64GB, 128GB or 254GB) on a new 24 month Advanced plan (“Qualifying Device”) via the Three Contact Centre, will receive the usual trade-in value for their device (see amounts below) plus an additional £200 ‘cashback’ amount paid by way of bank transfer (BACS) or cheque. 

Trade In Device

Usual trade in value

Samsung Galaxy S7 Edge G935F 32GB

£95.00

Samsung Galaxy S7 Edge G935F 64GB

£115.00

Samsung Galaxy S7 G930F 32GB

£85.00

Samsung Galaxy S7 G930F 64GB

£100.00

 

Promotion Process

  1. , A customer advisor will discuss the Promotion in r detail with you. If you are interested in the Promotion, you can upgrade there and then to a Qualifying Device. Our customer advisor will orgainse for a new 24 month contract on a Qualifying Device to be set up in your name. You may have to pay an up front fee for the Qualifying Device (depending on the plan you wish to take out).
  2. Upon purchase of a Qualifying Device via the Three Contact Center, you will receive a 2nd SMS containing a unique promotion code and details of how to redeem your added trade in bonus of £200.  Namely, you have enter your promotion code into the following website link https://www.threetradein.co.uk in order to process your trade-in order. At this point you will also asked to elect your preferred choice of payment, either by bank transfer (BACS) or cheque.
  3. You will then receive: (1) a Qualifying Device via DPD & UTL; and separately (2) a trade in pack (containing a pre-paid postage bag) from redeem whereby you can post your Trade In Device.
  4. Subject to your Trade In Device meeting the criteria set out in these terms and conditions, you will receive (1) the value of your Trade In Device; and (2) an additional £200. This amount will be paid either by bank transfer (BACS) or cheque depending upon which you elected at the point of entering your promotion code.

Accessing the Website

  1. This website Threetradein.co.uk (“Website”) is only intended for use by people resident in Great Britain and Northern Ireland.
  2. Access to the Website is permitted on a temporary basis and Redeem reserves the right to withdraw or amend the service Redeem provides on the Website without notice. Redeem will not be liable if for any reason the Website is unavailable at any time or for any period. From time to time, Redeem may restrict access to some parts of the Website, or the entire Website, to members of the public and to users who have registered with the Website.
  3. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of Redeem’s security procedures, you must treat such information as confidential, and you must not disclose it to any third party. Redeem reserves the right to disable any user identification code or password, whether chosen by you or allocated by Redeem, at any time, if in Redeem’s reasonable opinion you have failed to comply with any of the provisions of these terms of use.
  4. You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may commit a criminal offence. Redeem will report any such breach to the relevant law enforcement authorities and Redeem will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
  5. By submitting an order with Three Trade-In via the Website, you agree to be bound by these Terms and Conditions including the Privacy Policy below. Please therefore read these Terms and Conditions and the Privacy Policy carefully.
  6. By submitting an order with Three Trade-In via the Website, you are offering to enter into a contract with Redeem. Your contract with Redeem (“Contract”) will be formed when Redeem receives and accepts your order. Redeem is not obliged to accept, and reserves the right to reject, any order. At Redeem’s complete discretion, Redeem may accept or reject orders from people outside of Great Britain and Northern Ireland. Redeem also reserves the right to reject large volume repeat orders within any 12-month period.
  7. For the avoidance of doubt, the Contract will incorporate these Terms and Conditions to the exclusion of all other terms and conditions. Your statutory rights are not affected.
  8. By submitting an order with Three Trade-In via the Website:
    1. you agree to create an account with Redeem unless you’ve indicated otherwise by selecting the appropriate option on the order form; and
    2. you warrant that:
      1. you are resident in Great Britain or Northern Ireland;
      2. you are accessing the Website from Great Britain or Northern Ireland;
      3. you are legally capable of entering into a binding contract; and
      4. you are at least 18 years of age or, if you are under 18 years of age, you have obtained your parent or guardian’s permission to sell your mobile device (“Device”) to Redeem.

You agree to release Redeem from any liabilities or claims that may arise if you send any Device to Redeem in breach of this warranty.

  1. If you deal as a consumer any provision of the Contract which is of no effect to a consumer will not apply. Your statutory rights are not affected by the Contract. For the purposes of these Terms and Conditions, “consumer” means an individual who neither enters into the Contract in the course of a business, nor holds himself or herself out as doing so, as defined by the Unfair Contract Terms Act 1977.

Cooling Off

  1. You may cancel your Contract with Redeem at any time up to the time when Redeem makes payment to you for your the Device (“cooling-off period”), provided the Contract was negotiated and concluded exclusively by means of distance communication (including, but not limited to, telephone, letter, fax or email); and you are a natural person acting outside the purposes of any business. When cancelling during the cooling-off period, you do not need to give Redeem any reason for cancelling the Contract, nor will you have to pay any administration charges. To cancel the Contract you must notify Redeem by email to info@Threetradein.co.uk. The Contract cannot be cancelled once payment has been issued to you.

Your Device

  1. You must own all rights, title and interests in any Device that you send to Redeem.
  2. Ownership of the Device will pass to Redeem when Redeem receive the Device (subject only to Redeem thereafter making payment of the appropriate price to you).
  3. You are responsible for cancelling any air-time or other usage contract linked to any such Device. Redeem is not responsible for any costs, charges and/or penalties (together “Charges”) arising before, or after, receipt of your Device, or arising from any other circumstances whatsoever.
  4. Please remove SIM cards before sending your Device to Redeem. Any SIM cards received by Redeem will be destroyed upon receipt in an appropriate manner, and, consequently cannot be returned. Redeem accepts no liability in the event that any Device which has been sent to Redeem with its SIM card is lost in transit and Charges are then incurred. You will continue to be responsible for such Charges.
  5. Please ensure all personal data is removed from the Device before sending it to Redeem. This includes but is not limited to all personal details, SMS, photos, videos, games, songs or other data. Redeem will not accept responsibility for the security, protection, confidentiality or use of such data. By sending your device to Redeem, you agree to release Redeem from all and any losses, claims or damages with respect to the data enclosed or stored therein or on any media used in conjunction with the Device.
  6. Where applicable, Redeem recommend you take note of your IMEI number in case there is a problem with your order. Your IMEI number can generally be found at the back of your phone under the battery or by typing in *#06#
  7. If you have a PIN or Password on your Device you should remove this before sending.
  8. Any stolen, blocked, counterfeit or fake Devices will be held by Redeem and reported to the police. No payment will be made and the Device will not be returned.
  9. Any Devices that are sent to Redeem and do not have any cash-back value will be recycled in the greenest possible way.
  10. Each Device sent in by you should match the make and model stated when registering your order and meet the following conditions:
    1. the Device must turn on and off;
    2. the Device must be fully functional and complete;
    3. the screen must be working and intact;
    4. the battery must be included;
    5. the Device must not be crushed or liquid-damaged; and
    6. the Device must be original and meet the manufacturer’s original specifications.
  11. Should your order contain a Device that Redeem is unable to process (e.g. because of activation lock not being removed) Redeem will, where possible, endeavour to notify you of a remedy that might allow Redeem to successfully process your Device. If after a period of 7 days from any such notification Redeem has received no reply from you, Redeem will return your Device to you.

Grading of Devices - phones

  1. Redeem recommend that you use Redeem’s detailed valuation tool to obtain an indicative price before you send in your phone. The criteria used by Redeem to value Devices is based on numerous factors including changes in market value, functionality, grading and condition. Redeem may change the way in which it values Devices from time to time.
  2. No two phones are ever the same and grading varies from model to model, depending on the damage and condition. To give you an idea of how any damage can affect the valuation please have a look at the table below. Please be aware these are just an outline and damage is judged on a phone by phone basis. These reductions may vary depending on whether your phone can be reused, resold or recycled

Reduction

Type of Damage

-50%

  • Cracked, customised or missing front or back covers
  • Missing or faulty buttons
  • Water Damaged but the device is still fully functional

-80%

  • Screen damage (cracked or smashed screen, LCD/Pixel damage, display issues)
  • Heavy damage to device
  • Faulty main menu or home button
  • Software faults/Device does not connect to a computer

-100%

  • Blocked, stolen or fake items. Doesn't power on or off or accept a charge

 

Pricing and Payments

  1. Prices offered on the Website are subject to change at any time without notice.
  2. When your order has been submitted, the prices quoted are guaranteed by Redeem for 14 days (subject to Redeem’s right to offer a lower price once it receives and examines the condition of your Device). If your Devices are received after 14 days from the order placed date the then current prices will apply.
  3. If the Device received differs to the Device registered on-line, the order will be processed based on the Device received, not the Device registered.
  4. When Redeem receives your order, Redeem will check that it is complete, and that it meets Redeem’s Terms and Conditions. Providing it does, Redeem will send payment by your chosen method within 48 hours subject to there being no amendment to your original valuation.
  5. If you have selected same day (faster) payment, Redeem will pay by faster payment transfer directly into your account on the same day Redeem process your Device, subject to your Device being processed before 1pm on a working day and there being no amendment to your original valuation.
  6. If your payment date falls on a weekend or public holiday payment will be made on the next working day. If your bank account does not accept faster payments, a BACS payment will be automatically made.
  7. Payment can only be made to the name, address and details provided upon registration and incorrect details may result in delay or non-payment.
  8. If you request to be paid by cheque and that cheque gets damaged, you can have it reissued, free of charge, by returning the damaged cheque to Redeem to the following address with a written request that it be reissued: Finance Department, Three Trade-In, Unit 9B, Pyramids Business Park, Easter Inch, Bathgate, West Lothian EH48 2EH. If the damaged cheque is not received by Redeem, a cancellation fee will apply and will be deducted from the re-issued cheque value. If your cheque gets lost, you can request for it to be cancelled and reissued. A cancellation fee will apply and will be deducted from the re-issued cheque value.

Get the price quoted or have it returned for free

  1. Redeem allows customers the option to answer questions to determine how any damage could affect the price offered. If you answered these questions and have sent in your Device within 14 days, and are then offered a lower valuation Redeem will return your Device free of charge should you wish. Redeem will notify you of the lower valuation and will give you 48 hours to confirm that you wish your Device returned. If after 48 hours Redeem has not heard from you, Redeem will assume you are content to accept the lower valuation and will process your order/issue payment for your Device. If there is an amendment to the original valuation of your Device, payment will be made when you either confirm or are deemed to confirm that you have accepted the new price Redeem has offered (see Terms and Conditions above for re-grading).

Postage

  1. Devices should be sent to Redeem at the following address: Three Trade-In, Guildford House, Heather Close, Lyme Green Business Park, Macclesfield SK11 0LR.
  2. Redeem recommend that all Devices sent via the Post Office and particularly high value Devices are sent by registered post (Special Delivery) to give you peace of mind and the ability to track your items.
  3. You can also use the Three Trade-In Pack or label provided.
  4. Redeem does not accept responsibility for non-delivery of Devices or Devices damaged in transit. Accordingly, if a Device received by Redeem is damaged, it will affect the valuation of that Device. To try and avoid any damage is transit Redeem recommends Devices are packaged adequately using protective wrapping.
  5. Please note: Royal Mail recently introduced new guidelines regarding shipping products containing lithium batteries. Find out more information about the guidelines and how they impact you here.
  6. Redeem also offer a courier collection service which will cover all lost Devices up to a value of £200. Unfortunately Redeem are unable to cover any Damage incurred when using the courier service.

Events Outside Of Redeem’s Control

  1. Redeem will not be liable or responsible for any failure to perform, or delay in performance of, any of Redeem’s obligations under any contract that is caused by events outside of Redeem’s reasonable control or due to Redeem’s compliance with any applicable laws or regulations.

Limitation of Liability

  1. Nothing in these Terms and Conditions excludes or limits Redeems’ liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. Subject to this, Redeem will not be liable to you for any loss of profits, loss of business, depletion of goodwill and/or similar losses or pure economic loss, or for any special, indirect or consequential loss costs, damages, charges or expenses however arising; and Redeem’s total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of any contract entered into between Redeem and you will be limited to the value of the Device(s) the subject of your order (or such higher amount as Redeem considers in its discretion to be fair and reasonable in all the circumstances).

General

  1. These Terms and Conditions and any contract entered into between Redeem and you will be governed by English law.
  2. If any provision of these Terms and Conditions or any Contract is held by any competent authority to be invalid or unenforceable, in whole or in part, the validity of the other provisions of these Terms and Conditions and such Contract and the remainder of the provision in question will not be affected.
  3. The Contract will constitute the entire agreement and understanding between Redeem and you with respect to its subject matter and will supersede in all respects all prior communications between Redeem and you in relation thereto.
  4. You may not transfer, assign, charge or otherwise dispose of any contract, or any of your rights or obligations arising under it, without Redeem’s prior written consent. Redeem may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of Redeem’s rights or obligations arising under it.
  5. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in this Promotion (or any aspects of them), and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused arising out of or connected to this Promotion.

 

 

Honor 4 Band gift-with-purchase promotion terms and conditions – March 2019

Promoter

1. The Promoter is Hutchison 3G UK Limited of Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH (“Three”).

Promotion Period

2. The Promotion will commence at 00:01 BST on 1 March 2019 and will close on 31 May 2019 or, if sooner, once the 3,000 Gifts available (see 6 below) have been validly redeemed (the “Promotion Period”).

Eligibility

3. To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“Participant”).

Offer

4. Participants who purchase a new model of the Honor 10 (128GB, glacier grey or phantom blue colour variant) on any tariff (“Promotion Product”) from Three (whether purchase is made in-store, online, or by telephone via our contact centre) within the Promotion Period are eligible to receive a Honor 4 Band and worth £59.99RRP (“Gift”) free of charge, subject to stock availability. The Gift will be provided in-store with Promotion Products purchased in-store or delivered together with the Promotion Product for purchases made online and via our contact centre.

5. Limited availability - there are a total of 3,000 Gifts to be given away as part of the Promotion. We will notify you once all Gifts have been redeemed by updating these terms and conditions.

6. Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value. 

Other

7. Delivery of the Gift (where applicable) will be to the UK only postal address provided by the Participant.

8. The Promotion is not redeemable with any other offer.

9. Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.

10. If you lawfully return your Promotion Product, you must also return the Gift.

11. Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.

12. Any third party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.

13. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.

14. Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/.

15. Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.

16. Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.

 

Razer Phone 2 Beats X earphones gift-with-purchase promotion terms and conditions.

Promoter

  1. The Promoter is Hutchison 3G UK Limited of Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH (“Three”).

Promotion Period

  1. The Promotion will commence at 09:00:00 BST on 15/03/19 and will close at 23;59:59 on 22/08/19 or, if sooner, once the Gifts available (see 6 below) have been validly redeemed (the “Promotion Period”).

Eligibility

  1. To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“Participant”).

Offer

  1. Participants who purchase a new model of the Razer Phone 2, 64GB Mirror Black colour variant) on a pay monthly contract tariff (“Promotion Product”) from Three (whether purchase is made in-store, online, or by telephone via our contact centre) within the Promotion Period are eligible to receive a Beats X earphones (black colour variant) worth £79.00 RRP (“Gift”) free of charge, subject to stock availability.
  2. Delivery. The Gift will be provided in-store with the Promotion Product purchased in-store or delivered together with the Promotion Product for purchases made online and via our contact centre.
  3. Limited availability. There are a total of 3,000 Promotion Products with which Gifts can be given away as part of the Promotion. We will notify you once all Promotion Products have been purchased and Gifts have been redeemed by updating these terms and conditions.
  4. Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value. 

Other

  1. Delivery of the Gift (where applicable) will be to the UK or NI only postal address provided by the Participant.
  2. The Promotion is not redeemable with any other offer.
  3. Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.
  4. If you lawfully return your Promotion Product, you must also return the Gift.
  5. Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.
  6. Any third party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.
  7. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.
  8. Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/.
  9. Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.
  10. Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.

 

Huawei P30/P30 Pro Pre-order for Sonos One (black) Gift-with-purchase promotion terms and conditions

This promotion is operated by Huawei Technologies (UK) Co., Ltd (“Huawei Promotion”) and is available on pre-orders of a Huawei P30 Pro or P30 (“Qualifying Item”) before 23:59 on 4 April 2019. Eligible consumers can receive one Sonos One in black (“Promotional Item”) by submitting a valid claim via Huawei’s website between 18 April and 2 June 2019 to claim one Sonos One in black. Promotional Item and Qualifying Product are subject to availability.

Please review and comply with the Huawei Promotion instructions on how to claim and the terms and conditions which can be found here www.huaweipromo.co.uk/P30PREORDER, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption page, or any Promotional Item, subscription or product connected with the Huawei Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.

Mates Rates Promotion

  1. Brief summary of the promotion: We want to reward our customers who refer us to their mates. We think you deserve £25.00 credit to your account when you do this. To make it even better, the selected plans available to your mates will be up to £3.00 cheaper than our current standard pricing (a “Discounted Plan”). We’ve set out below how you can take advantage of this great Mates Rates Promotion (“Promotion”).
  2. Promoter: The Promoter is Hutchison 3G UK Limited of Star House, 20 Grenfell Road, Maidenhead, Berks, SL6 1EH (“Three”).
  3. Dates: The Promotion will commence at 00:01 BST on 17th April 2019 and will close at 23:59 BST on 30th June 2019 but may be withdrawn, amended or extended, at any time and without notice (“Promotion Period”). If the Promotion is withdrawn, any Gift due to you (see clause 9 below) as at the effective date of withdrawal will be honoured.
  4. Eligibility: To be eligible for this Promotion, you must:

(a) be resident in the UK and over 18 years old;

(b) not work for Three;

(c) be a current Three customer who has not opted out of SMS marketing (this is how we’ll contact you to refer your mates);

(d) receive an SMS from Three which includes details of the Promotion; and

(e) follow the referral steps set out in section 5 below,

(“Eligible Customer”).

  1. Referral Steps: Eligible Customers will receive an SMS which includes details of the Promotion. To participate in the Promotion, you must:

(a) forward the SMS that includes details of the Promotion; and

(b) share your phone number (a “Referral”),  

to friends and family members, provided they are aged 18 or over and a UK resident (each a “Mate”). You can make up to five (5) Referrals. For the avoidance of doubt, you cannot refer yourself.

  1. A maximum of five (5) of your Mates may make a Qualifying Purchase (see clause 8 below) of a Discounted Plan. An Eligible Customer will only receive a maximum of five (5) Gifts.
  2. The SMS may only be shared via personal messaging channels. It must not be shared via social media channels. Eligible Customers who share the SMS on any type of social media channel will be disqualified from the Promotion and their Referrals will be invalid. Mates (or any other member of the public) who seek to participate in the Promotion via social media channels will not be able to make a Qualifying Purchase of a Discounted Plan.                     
  3. What your Mates must do: In order to make a Qualifying Purchase of a Discounted Plan your Mate must:

    a. not be a Three customer;

    b. quote

(i) the forwarded SMS; and

(ii) your phone number,

either in-store at participating Three retail stores in the UK (“Instore”) or via the Three contact centre on 0800 033 8009 (“Contact Centre”) during the Promotion Period;

c. successfully enter into either:

(i) a new 24-month package that includes a phone; or

(ii) a new 24-month broadband package,

(each a “Qualifying Purchase”); and

d. comply with our Terms for use of Three Services, including paying their first bill in full and on time.

    9. Gift: Eligible Customers will receive a £25.00 credit to their account (“Gift”) within 60 days of each Mate (up to a maximum of five (5)) making a Qualifying Purchase and holding (and not cancelling) their relevant plan for 14 days from the date of their Qualifying Purchase.

  10. The Gift is not transferable and no cash alternative will be offered. Three reserves the right at any time to substitute an alternative prize of similar or greater value.

  11. Existing customers who take part in the Promotion will not receive the Gift should they have any fraud or collections activity on their account at the time their Mate makes a Qualifying Purchase and any referred Mate will not be entitled to a Discounted Plan

  12. Three reserves the right to disqualify any entries which it deems, at its sole discretion, to contravene the spirit of the promotion.

  13. Three cannot accept responsibility for entries lost or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion or any gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the participant/s and/or Mates/companion/s arising out of this promotion.

  14. A Referral signifies the Eligible Customer’s acceptance of the Promotion’s terms and conditions. A Qualifying Purchase following a Referral signifies the relevant Mate’s acceptance of the Promotion terms and conditions.

  15. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.

 

Samsung cashback promotion - terms and conditions

This promotion is operated by Samsung Electronics (UK) Limited (“Samsung Promotion”). Participants who purchase the following Samsung products (“Qualifying Products”) between 17 May 2019 and 27 June 2019 (“Promotion Period”). Eligible consumers can claim cashback to the value listed below:

  • £30:     Galaxy Buds, AKG Y500 Wireless;
  • £40:     A40, Tab S5e 64GB, Galaxy Watch Active;
  • £50:     Galaxy Watch 46mm (BT);
  • £60:     A70; and
  • £70:     AKG N700NC Wireless.

Cashback reward paid via bank transfer by submitting a valid claim via https://www.samsungcashback.com/offer  within thirty (30) days from the date of purchase, where the date of purchase counts as day 1. The Samsung Promotion is available to UK, Channel Islands, Isle of Man and Republic of Ireland residents aged 18 or above, or a business registered within the same. Claims must only be made by the end user customer. Maximum 4 claims per household and 250 per registered business during the Promotion Period. Qualifying Products are subject to availability.

Please review and comply with the Samsung Promotion instructions on how to claim and the terms and conditions which can be found here https://www.samsungcashback.com/offer, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption page, or any Promotional Item, subscription or product connected with the Samsung Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.

Honor 20 pre-order for Honor Watch Magic (black) gift with purchase promotion terms and conditions

This promotion is operated by Huawei Technologies (UK) Co., Ltd (“Huawei Promotion”) and is available on pre-orders and subsequent purchases of an Honor 20 (“Qualifying Product”) between 17:00 BST on 21 May 2019 and 23:59 BST on 20 June 2019. Eligible consumers can receive one Honor Watch Magic in black (“Promotional Item”) by submitting a valid claim via https://honor-redemptions.co.uk/honor20 between 00:01 BST on 19 June 2019 and 23:59 on 31 July 2019 to claim one Promotional Item. The Huawei Promotion is available to UK, Isle of Man, Jersey and Guernsey residents aged 18 or over (“Participant”). Only one claim per Participant is permitted. Only one claim per Qualifying Product is permitted. The Qualifying Product and Promotional Item are subject to availability.

Please review and comply with the Huawei Promotion instructions on how to claim and the terms and conditions which can be found here https://honor-redemptions.co.uk/honor20, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption page, or any Promotional Item, subscription or product connected with the Huawei Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.

iPhone XR upgrade offer on trade-in of iPhone 7

Terms and Conditions for trade-in of iPhone 7 device for up to £200 off the upfront cost of purchase of an iPhone XR on selected 24 month plans in Three retail stores

1. The iPhone 7 trade-in promotion (“Promotion”) is run and operated by Hutchison 3G UK Limited trading as Three, Registered Office: Star House, 20 Grenfell Road, Maidenhead, Berkshire, SL6 1EH (“ Three”, “We” or “Us”).

2. Dates: The Promotion will commence at 00:00 BST on 31 May 2019 and will close at 23:59 BST on 11 July 2019 (the “ Promotion Period”).

Promotion Details and Eligibility

3. Promotion available in-store only at participating Three retail stores (“Instore”) during the Promotion Period. A maximum of one trade-in per customer is permitted under this Promotion.

4. To be eligible to claim under the Promotion you must:

a. be an existing Three customer within 30 days or less of your contract end;

b. trade in your iPhone 7 (“Trade-In Device”) when purchasing an iPhone XR on our 24 month 12GB plan or above (“ Qualifying Device”).

5. Requirements as to the condition of all Trade-In Devices apply. In the event that a Trade-In Device is not considered eligible for this Promotion due to its condition, the Trade-In Device may be eligible for Three’s normal in-store or online trade-in programs.

6. Neither Three nor our Trade-In Partner are responsible for any costs, charges and/or penalties arising before, or after, receipt of your device, or arising from any other circumstances whatsoever (together “ Charges”).

How to claim: In store

7. To claim in store, take your Trade-In Device to a participating Three retail store and choose your Qualifying Device.

8. Your Instore advisor will assess your Trade-In Device. Provided your Trade-In Device meets the conditions of paragraphs 12 – 19, when you trade in a Trade-In Device under this Promotion, will be eligible to receive a discount of up to £200 off the upfront cost of the Qualifying Device (“Discount”). The Discount value is the sum of the trade-in value of your Trade-In Device (as determined by our Instore trade-in calculator) and an uplift discount applied under this Promotion. It will vary depending on factors including the condition and functionality of your Trade-In Device. See paragraph 20 below for more details.

9. The Discount will be applied at checkout against the upfront cost of the Qualifying Device. The Discount can only be used in participating Three retail stores. It cannot be used against any recurring charges associated with your Qualifying Device or any other tariff or packages, which will be your responsibility to pay.

10. Any refunds for any Qualifying Device you purchase are subject to the contract you take out with Three for that Qualifying Device. If your Qualifying Device is determined to be faulty after purchase you are not provided with a replacement Qualifying Device you will not be entitled to receive back the value of the Discount as cash or in-store credit. In these circumstances we will provide you with a gift card credited with the market value of your Trade-In Device at the value determined by our Trade-In Partner as at the date you traded-in you Trade-In Device, excluding any element of uplift discount provided under this Promotion.

11. Discounts are not for resale and cannot be exchanged for cash or credit. No responsibility will be accepted if your Discount is lost, stolen or damaged.

How to claim in store: Your Trade-In Device

12. Your Trade-In Device must be fully functional, include the battery and be in a good condition in order to be eligible for this Promotion. A Trade-In Device will not be eligible for this Promotion if it is materially damaged. For the purposes of this Promotion “materially damaged” shall be determined exclusively by the Instore advisor and may include (but is not limited to) the following defects:

a) An inability to power on or off;

b) External or internal liquid damage;

c) Aesthetic damage such as a screen crack, large scratch or visible LCD screen burn;

d) A screen which does not work or is not in-tact;

e) An inability to carry out the functionality reasonably expected of such Trade-In Device; or

f) Any other damage which materially affects the appearance or functionality of Trade-In Device.

Any Trade-In Device must be original and meet the manufacturer’s original specifications. An Instore advisor may at any time reject a Trade-In Device.

13. You must own all rights, title and interests in your Trade-In Device. We may ask for proof of ownership.

14. Ownership of the Trade-in Device will pass to Three when your Trade-In Device is accepted for trade-in Instore. Your device will be purchased for onward recycling by Redeem UK Limited, a company incorporated and registered in Scotland with company number 194216 whose registered office is at Unit 9B, Pyramids Business Park, Easter Inch, Bathgate, West Lothian EH48 2EH (“Trade-In Partner”).

15. Please remove SIM cards and SD cards before trading in your Trade-In Device. Any SIM cards or SD cards received by Three or our Trade-In Partner will be destroyed upon receipt in an appropriate manner, and, consequently cannot be returned. Neither Three nor our Trade-In Partner accepts liability in the event that any Trade-In Device received by Three containing a SIM card or SD card is lost in transit.

16. Please ensure all personal data is removed from your Trade-In Device before you trade-in. This includes but is not limited to all personal details, SMS, photos, videos, games, songs or other data. Neither Three nor our Trade-In Partner will accept responsibility for the security, protection, confidentiality or use of such data. By trading in your Trade-In Device to Three or our Trade-in Partner, you agree to release Three and our Trade-in Partner from all and any losses, claims or damages with respect to the data enclosed or stored therein or on any media used in conjunction with the Trade-In Device.

17. Where applicable, we recommend you take note of your IMEI number of your Trade-In Device in case there is a problem with your trade-in. Your IMEI number can generally be found at the back of your Trade-In Device under the battery or by typing in *#06#.

18. If you have an activation lock (such as a PIN or password) on or a device tracker associated with your Trade-In Device you should remove this before trading-in. Each Trade-In Device should match the make and model stated when registering your trade-in Instore.

19. Should your trade-in contain a Trade-In Device that our Trade-In Partner is unable to process (e.g. because of activation lock or device tracker not being removed) our Trade-In Partner (or Three on behalf of our Trade-In Partner) will, where possible, endeavour to notify you of a remedy that might allow our Trade-In Partner to successfully process your Trade-In Device. If after a period of 48 hours from any such notification Three or our Trade-In Partner has received no reply from you, we reserve the right to take such legal or other collection action we deem necessary to recover the value of the Gift Card issued to you for such Trade-In Device. Any stolen, blocked, counterfeit or fake devices will be held by us or our Trade-In Partner and reported to the police and we and our Trade-In Partner may take any further action deemed necessary in such event to recover value of the Gift Card issued to you for such Trade-In Device.

Valuations

20. Valuations are calculated by our Instore advisors for Instore Trade-Ins. The criteria used to value your Trade-In Device is based on numerous factors including changes in market value, functionality, grading and condition. We and our Trade-In Partner may change the way in which we values devices from time to time and prices offered by us and our Trade-In Partner are subject to change at any time without notice. Changes made by our Trade-In Partner are outside of Three’s control and Three accepts no liability for such changes. No two phones are ever the same and grading varies from model to model, depending on the damage and condition. Reductions to the value of your Trade-In Device may vary depending on whether your Trade-In Device can be reused, resold or recycled.

General

21. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in this Promotion (or any aspects of them), and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused arising out of or connected to this Promotion.

22. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion) by changing these terms and conditions. No correspondence will be entered into by Three.

23. Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.

24. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable, in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question will not be affected.

25. These Terms and Conditions and any contract entered into between Three and you will be governed by English law

Accessory Protection Pack

Advertised 10% discount off our standard prices available on protection packs for Android and iPhone devices. A protection pack includes 2 screen protectors plus a case. Offer available in selected Three stores and via the contact centre on 0800 033 8028.
 
Available until 30 June 2019, subject to stock availability.

One Plus 7 Pro case offer

Advertised 20% discount off our standard One Plus 7 Pro protective case price. Offer available in selected Three stores and via the contact centre on 0800 033 8028.

Available until 5‌ July 2019, subject to stock availability.

Purchase a Huawei P30 Pro or P30 for Huawei Watch GT (black) gift with purchase promotion terms and conditions

This promotion is operated by Huawei Technologies (UK) Co., Ltd (“Huawei Promotion”) and is available on purchases of a Huawei P30 Pro or Huawei P30 (a “Qualifying Product”) between 00:01 1 July 2019 and 23:59 31 July 2019. Eligible consumers can receive one Huawei Watch GT in black (“Promotional Item”) by submitting a valid claim (including substantiation) via www.huaweipromo.co.uk//P30Julywatchgt between 15 July 2019 and 31 August 2019 to claim one Promotional Item. The Huawei Promotion is available to UK, Isle of Man, Jersey and Guernsey residents aged 18 or over (“Participant”). A claim must be made by the end user. Only five claims per Participant are permitted, unless you are a Business Customer whereby you can make up to 10 claims. Only one claim per Qualifying Product is permitted. Participants may only submit a claim for the Promotional Item after fourteen (14) calendar days of the date of purchase. Consumers who cancel their purchase or return their Qualifying Product within 14 calendar days of date of purchase will not be eligible to receive the Promotional Item. The Qualifying Product and Promotional Item are subject to availability.

Please review and comply with the Huawei Promotion instructions on how to claim and the terms and conditions which can be found here huaweipromo.co.uk/P30Julywatchgt, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption page, or any Promotional Item, subscription or product connected with the Huawei Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.

Huawei P30 Lite and Beats X earphones gift-with-purchase

Promoter

1. The Promoter is Hutchison 3G UK Limited of Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH (“Three”).

Promotion Period

2. The Promotion will commence at 09:00:00 BST on 26/06/2019 and, unless extended in accordance with these terms, will close at 23;59:59 on 30/09/2019 (the “Promotion Period”).

Eligibility

3. To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“ Participant”).

Offer

4. Participants who purchase a new model of the Huawei P30 Lite phone (128GB Peacock Blue or Midnight Black colour variant) on a pay monthly contract tariff (“Promotion Product”) from Three (whether purchase is made in-store, online, or by telephone via our contact centre) within the Promotion Period are eligible to receive a Beats X earphones (black colour variant) worth £79.99 RRP (“Gift”) free of charge, subject to stock availability.

5. Delivery. The Gift will be provided in-store with the Promotion Product purchased in-store or delivered together with the Promotion Product for purchases made online and via our contact centre.

6. Availability. Availability of the Promotion is subject to stock availability of your preferred Promotion Products and Gift via your chosen purchase route.

7. Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value.

Other

8. Delivery of the Gift (where applicable) will be to the UK or NI only postal address provided by the Participant.

9. The Promotion is not redeemable with any other offer.

10. Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.

11. If you lawfully return your Promotion Product, you must also return the Gift.

12. Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.

13. Any third party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.

14. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.

15. Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/.

16. Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.

17. Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.

Mophie Power Boost bar offer

Advertised 10% discount off our standard 3 – 5K, 10K and a fast charging 5K Mophie Power Boost bar prices. Offer available in selected Three stores and via the contact centre on 0800 033 8028. Available until 31/07/2019, subject to stock availability.

Samsung TAB 5Se & Free AKG headphones GWP

SAMSUNG ELECTRONICS (UK) LIMITED

GIFT-WITH-PURCHASE PROMOTION

TERMS AND CONDITIONS

Participants agree to be bound by these terms and conditions (the “ Terms and Conditions”). Any information or instructions published by the Promoter about the Promotion at https://www.samsung.com/uk/tabs5e-offer form part of the Terms and Conditions.

The Promoter

1. The Promoter is Samsung Electronics (UK) Limited, Samsung House, 1000 Hillswood Drive, Chertsey, Surrey, KT16 0PS (the “Promoter ”).

Promotion Period

2. The Promotion will commence at 00:01 (BST) on 5 July 2019 and shall close at 23:59 (BST) on 2 August 2019 (the “ Promotion Period”).

Eligibility

3. To be eligible to participate in the Promotion you must be a resident (aged 18+) within either the mainland United Kingdom or Republic of Ireland (“Participant”).

4. Employees or agents of the Promoter that are involved in the operation of this Promotion or anyone professionally connected to this Promotion are not eligible to enter.

5. Retailers, distributors, resellers and any person who purchases a Promotion Product (defined below at Condition 8) for resale or otherwise not as the user of the Promotion Product, may not participate in this Promotion and are specifically excluded as a Participant.

6. The Promotion is only available to consumers (e.g. not to any business or reseller).

7. This Promotion is not redeemable with any other offer from the Promoter.

Offer

8. Participants who purchase a new (i.e. not second hand) selected Samsung Galaxy Tab S5e as listed below at Table 1 (“Promotion Product”) from a Participating Retailer as defined at Condition 10 below online, instore or via telesales within the Promotion Period, will be eligible to claim one (1) pair of Rose Gold AKG Y500 wireless headphones as shown in Table 1 below by redemption (“Reward”), subject to full compliance with the Terms and Conditions.

Table 1 - Promotion Products and Corresponding Rewards

Promotion Product

SKU

Reward

Samsung Galaxy Tab S5e Black 64GB (Wi-Fi)

SM-T720NZKABTU

AKG Y500 Wireless Headphones in Rose Gold (SKU: GP-Y500HAHHCAE)

Samsung Galaxy Tab S5e Black 128GB (Wi-Fi)

SM-T720NZKLBTU

Samsung Galaxy Tab S5e Black 64GB (LTE)

SM-T725NZKABTU

Samsung Galaxy Tab S5e Black 128GB (LTE)

SM-T725NZKLBTU

Samsung Galaxy Tab S5e Silver 64GB (Wi-Fi)

SM-T720NZSABTU

Samsung Galaxy Tab S5e Silver 128GB (Wi-Fi)

SM-T720NZSLBTU

Samsung Galaxy Tab S5e Silver 64GB (LTE)

SM-T725NZSABTU

Samsung Galaxy Tab S5e Silver 128GB (LTE)

SM-T725NZSLBTU

Samsung Galaxy Tab S5e Gold 64GB (Wi-Fi)

SM-T720NZDABTU

Samsung Galaxy Tab S5e Gold 128GB (Wi-Fi)

SM-T720NZDLBTU

Samsung Galaxy Tab S5e Gold 64GB (LTE)

SM-T725NZDABTU

Samsung Galaxy Tab S5e Gold 128GB (LTE)

SM-T725NZDLBTU


9. Purchases of Promotion Products must be made from one of the retailers listed at either Condition 9(a) or 9(b) below (each a “ Participating Retailer”):

a. Mainland UK Participants: Argos, John Lewis, , Currys PcWorld, Samsung Online Shop, Samsung Experience Stores, AO.com, Very, Littlewoods, Amazon, Selfridges, EE, Three, O2, Vodafone or Tesco.

b. ROI Participants: Expert, Arnott’s (Expert), DID, PowerCity, Euronics, Harvey Norman, SoundStore, Samsung Online Shop.

10. Purchases from auction websites (e.g. eBay) or from third party sellers on online retailers’ websites (e.g. Amazon Marketplace) are specifically excluded from this Promotion.

11. Rewards are non-transferable and there is no cash alternative. In the event of unforeseen circumstances, the Promoter may substitute a Reward of equal or greater value for the Reward.

Claims

12. To claim, Participants must purchase a Promotion Product during the Promotion Period then visit www.samsungpromotions.claims/tabakg and complete the online claim, upload proof of purchase, provide the serial number of the Promotion Product purchased and all other required information (a “Claim”).

13. Claims may only be submitted within thirty (30) days after the date of purchase, meaning the final claim date for purchases made on 2 August 2019 is no later than 23:59 (BST) on 31 August 2019 (the “ End Date”). Claims received after the End Date will not be eligible. For the avoidance of doubt, the date of purchase counts as day one (1).

14. Maximum one (1) Claim per Promotion Product purchased and a maximum of two (2) Claims per Participant.

15. Participants will be sent an email and SMS to confirm their Claim has been received by the Promoter instantly upon entry of a Claim. If an email acknowledgement has not been received, it is the Participant’s responsibility to contact the Promoter’s customer service team at tabakg@samsungpromotions.claims or 03452160005 (UK Participants)/015369562 (ROI Participants) within seven (7) days of a Claim being submitted.

16. Please note that Claims received will be processed within (7) days from the date of receipt of a Claim and Participants will be sent an email to confirm whether their Claim has been successful and validated (“ Claim Validation”).

17. If a Claim is deemed to have been submitted incorrectly the Participant will be notified via email and SMS and offered the opportunity to provide the required information within seven (7) days. If no response is received within seven (7) days of the email and SMS, then the Claim shall be marked as invalid and the Participant will no longer be eligible to receive the Reward.

18. Claims that are incomplete or damaged will be deemed invalid. No responsibility is accepted by the Promoter for lost, delayed or damaged data which occurs during any communication or transmission of Claims.

19. The Reward will be dispatched within thirty (30) days of the Claim being validated to the UK, ROI, Isle of Man or Channel Islands postal address provided in the Claim.

20. The Promoter reserves the right at its absolute discretion to disqualify Claims which it considers do not comply with these Terms and Conditions.

21. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Claims including, without limitation, to require further verification as to proof of pre-order, as well as the identity, age and other relevant details of a Participant.

22. If a Participant returns a Promotion Product before submitting a Claim, the Participant must not make a Claim. If a Participant returns or cancels the delivery of a Promotion Product after submitting a Claim, the Claim will be invalid and the Participant must cancel the Claim immediately by calling 03452160047 The Promoter reserves the right to check with Participating Retailers whether a Promotion Product has been returned and by submitting a Claim the Participant provides consent to the Promoter to do so.

Privacy and Data Protection

23. The Promoter’s use of any personal information submitted by the Participant shall be limited to communications about the Promotion and for managing the redemption process. The Participant hereby consents to its personal information being used for this purpose and confirms that it agrees with the Promoter’s privacy policy available at: www.samsung.com/uk/info/privacy.html . The Participant may withdraw consent to such use of personal information by writing to the Promoter or by using the opt-out process outlined in the Promoter’s privacy policy.

24. Other than as set out in these Terms and Conditions, the details and information provided by the Participant when entering the Promotion or claiming the Reward will not be used for any other purpose, nor shall they be passed to any third party.

General

25. The Promoter shall not be liable for any interruption to the Promotion whether due to force majeure or other factors beyond the Promoter’s control.

26. The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the Terms and Conditions of the Promotion.

27. The Promoter will not be responsible or liable for: (a) any failure to receive submissions due to transmission failures and other conditions beyond its reasonable control; (b) any late, lost, misrouted, or damaged transmissions or Claims; (c) any computer or communications related malfunctions or failures; (d) any disruptions, losses or damages caused by events beyond the control of the Promoter; or (e) any printing or typographical errors in any materials associated with the Promotion.

28. Participants will be solely responsible for any and all applicable taxes and any other relevant costs or expenses which are not stated in the Terms and Conditions as being included.

29. By participating in this Promotion, you agree, to the maximum extent permitted by applicable laws, to release and hold the Promoter harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the Promotion, including without limitation, awarding, acceptance, receipt, possession, use and/or misuse of the Reward. The above limitation of liability shall not apply to liability arising from fraud (including fraudulent misrepresentation), death or personal injury caused as a result of Promoter’s negligence.

30. The Promotion is governed by the law of England and Wales.

Samsung A-Series Trade-in Offer


Terms and Conditions for trade-in of Android devices for an additional £50 gift card or cashback with purchase of Samsung A10, A40 or A70 on selected 24 month plans via a Three retail store or Three Trade-In.


1. The Samsung A-series promotion (“Promotion”) is run and operated by Hutchison 3G UK Limited trading as Three, Registered Office: Star House, 20 Grenfell Road, Maidenhead, Berkshire, SL6 1EH (“Three”, “We” or “Us”).

2. Dates: The Promotion will commence at 09:00 BST on 19 July 2019 and will close at 22:00 BST on 02 August 2019 (the “Promotion Period”). Customers who wish to trade in their Trade-In Device and receive the additional £50 under the Promotion must register and process their trade-in order online at https://www.threetradein.co.uk or in participating Three retail stores by 23:59 BST on 30 September 2019.


Promotion Details and Eligibility

3. Promotion available in store only at participating Three retail stores (“Instore”) and online at https://www.threetradein.co.uk/ (“Trade-In Site”) during the Promotion Period. A maximum of one trade-in per customer is permitted under this Promotion.

4. To be eligible to claim under the Promotion you must trade in your Android device that is eligible for trade-in with the Trade-In Partner (as defined at paragraph 17) and excluding nil-value devices as determined by the Trade-In Partner (“Trade-In Device”) when purchasing a Samsung A10, A40 or A70 on a 24 month 12GB plan or above (“Qualifying Device”).

5. Requirements as to the condition of all Trade-In Devices apply. In the event that a Trade-In Device is not considered eligible for this Promotion due to its condition, the Trade-In Device may be eligible for Three’s normal in store or online trade-in programs.

6. Neither Three nor our Trade-In Partner are responsible for any costs, charges and/or penalties arising before, or after, receipt of your device, or arising from any other circumstances whatsoever (together “Charges”).


How to claim: Online

7. To claim online go to three.co.uk/store and choose your Qualifying Device. Around 30 days after you complete the checkout process, you will receive a SMS containing a unique promotion code and a link to the Trade-In Site where you can process your trade-in. If you have opted-out to receive our marketing communications we are not able to send an SMS, but please contact our Contact Centre on 0333 338 1001 and one of our advisors will issue you with a promotion code and URL details.

8. Follow the instructions to trade-in and send your Trade-In Device to the Trade-In Partner. On receipt of your Trade-In Device, our Trade-In Partner will assess your device and make payment of the device’s usual trade-in value as determined by the Trade-In Partner plus an additional £50 cashback. ‘Cashback’ amount paid by way of bank transfer (BACS) or cheque. This valuation calculated for your payment will be determined by our Trade-In Partner and will vary depending on factors including the condition and functionality of your Trade-In Device. Our Trade-In Partner will have the final decision on matters of valuation for online trade-ins.


How to claim: In store

9. To claim in store, take your Trade-In Device to a participating Three retail store and choose your Qualifying Device.

10. Your in store advisor will assess your Trade-In Device. Provided your Trade-In Device meets the conditions of paragraphs 15 – 22, you will be eligible to receive an extra £50 (“Bonus”) in addition to the normal trade-in value of your Trade-In Device (as determined by our in store trade-in calculator). The Bonus will be applied to a gift card (“Gift Card”) together with the trade-in value of your Trade-In Device. The Gift Card value will vary depending on factors including the condition and functionality of your Trade-In Device. See paragraph 23 below for more details.  

11. The Gift Card can only be used in participating Three retail stores in the UK.

12. You can spend the value of the Card on any up-front cost of your Qualifying Device or other device or accessory purchases in participating Three retail stores in the UK. The Gift Card cannot be used against any recurring charges associated with your Qualifying Device or any other tariff or packages, which will be your responsibility to pay.

13. Any refunds for any Qualifying Device you purchase are subject to the contract you take out with Three for that Qualifying Device. If your Qualifying Device is determined to be faulty after purchase and you elect not to swap this for a replacement Qualifying Device you will not be entitled to receive back the value of the Gift Card either as cash or in store credit. In these circumstances we will provide you with a gift card credited with the market value of your Trade-In Device at the value determined by our Trade-In Partner as at the date you traded-in you Trade-In Device, i.e. excluding any Bonus value provided under this Promotion.

14. Gift Cards are not for resale and cannot be exchanged for cash or credit. No responsibility will be accepted if your Gift Card is lost, stolen or damaged.


Your Trade-In Device

15. Your Trade-In Device must be fully functional, include the battery and be in a good condition in order to be eligible for this Promotion. A Trade-In Device will not be eligible for this Promotion if it is materially damaged. For the purposes of this Promotion “materially damaged” shall be determined exclusively by the in store advisor and may include (but is not limited to) the following defects:

a) An inability to power on or off;

b) External or internal liquid damage;

c) Aesthetic damage such as a screen crack, large scratch or visible LCD screen burn;

d) A screen which does not work or is not in-tact;

e) An inability to carry out the functionality reasonably expected of such Trade-In Device; or

f) Any other damage which materially affects the appearance or functionality of Trade-In Device.

Any Trade-In Device must be original and meet the manufacturer’s original specifications. An in store advisor may at any time reject a Trade-In Device.

16. You must own all rights, title and interests in your Trade-In Device. We may ask for proof of ownership.

17. Ownership of the Trade-in Device will pass to Three when your Trade-In Device is accepted for trade-in in store. Your device will be purchased for onward recycling by Redeem UK Limited, a company incorporated and registered in Scotland with company number 194216 whose registered office is at Unit 9B, Pyramids Business Park, Easter Inch, Bathgate, West Lothian EH48 2EH (“Trade-In Partner”). The Trade-In Site is operated by our Trade-In Partner and is subject to their terms and conditions at www.threetradein.co.uk/Terms.aspx.

18. Please remove SIM cards and SD cards before trading in your Trade-In Device. Any SIM cards or SD cards received by Three or our Trade-In Partner will be destroyed upon receipt in an appropriate manner, and, consequently cannot be returned. Neither Three nor our Trade-In Partner accepts liability in the event that any Trade-In Device received by Three containing a SIM card or SD card is lost in transit.

19. Please ensure all personal data is removed from your Trade-In Device before you trade-in. This includes but is not limited to all personal details, SMS, photos, videos, games, songs or other data. Neither Three nor our Trade-In Partner will accept responsibility for the security, protection, confidentiality or use of such data. By trading in your Trade-In Device to Three or our Trade-in Partner, you agree to release Three and our Trade-in Partner from all and any losses, claims or damages with respect to the data enclosed or stored therein or on any media used in conjunction with the Trade-In Device.

20. Where applicable, we recommend you take note of your IMEI number of your Trade-In Device in case there is a problem with your trade-in. Your IMEI number can generally be found at the back of your Trade-In Device under the battery or by typing in *#06#.

21. If you have an activation lock (such as a PIN or password) on or a device tracker associated with your Trade-In Device you should remove this before trading-in. Each Trade-In Device should match the make and model stated when registering your trade-in in store.

22. Should your trade-in contain a Trade-In Device that our Trade-In Partner is unable to process (e.g. because of activation lock or device tracker not being removed) our Trade-In Partner (or Three on behalf of our Trade-In Partner) will, where possible, endeavour to notify you of a remedy that might allow our Trade-In Partner to successfully process your Trade-In Device. If after a period of 48 hours from any such notification Three or our Trade-In Partner has received no reply from you, we reserve the right to take such legal or other collection action we deem necessary to recover the value of the Gift Card issued to you for such Trade-In Device. Any stolen, blocked, counterfeit or fake devices will be held by us or our Trade-In Partner and reported to the police and we and our Trade-In Partner may take any further action deemed necessary in such event to recover value of the Gift Card issued to you for such Trade-In Device.


Valuations

23. Valuations are calculated by our in store advisors for in store Trade-Ins and by our Trade-In Partner for online trade-ins who will have the final decision on matters of valuation. The criteria used to value your Trade-In Device is based on numerous factors including changes in market value, functionality, grading and condition. We and our Trade-In Partner may change the way in which we values devices from time to time and prices offered by us and our Trade-In Partner are subject to change at any time without notice. Changes made by our Trade-In Partner are outside of Three’s control and Three accepts no liability for such changes. No two phones are ever the same and grading varies from model to model, depending on the damage and condition. Reductions to the value of your Trade-In Device may vary depending on whether your Trade-In Device can be reused, resold or recycled.


General

24. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in this Promotion (or any aspects of them), and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused arising out of or connected to this Promotion.

25. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion) by changing these terms and conditions. No correspondence will be entered into by Three.

26. Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.

27. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable, in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question will not be affected.

28. These Terms and Conditions and any contract entered into between Three and you will be governed by English law.

Data roaming promotion

From 24 July 2019 to 20 February 2020 the price for data whilst roaming in the following countries will reduce to 10p/MB. This promotion has been extended from it’s original finishing date of 24 January 2020.

On conclusion of the offer at midnight GMT on 20 February 2020, the price will revert to its normal price of £6/MB.

Data sessions in progress will be charged at 10p/MB up to midnight after which the normal higher price will apply. If you don’t want to be charged, turn off your data roaming and use Wi-Fi.

 

Albania

Anguilla

Antigua & Barbuda

Argentina

Barbados

Belarus

Bermuda

British Virgin islands

Cayman islands

Dominica

Dominican Republic

Grenada

Haiti

Jamaica

Kenya

Kuwait

Montenegro

Montserrat

Oman

Serbia

St Kitts & Nevis

St Lucia

Saint Vincent and Grenadines

Tunisia

Turks and Caicos islands

Ukraine

Apple phone case offer

Advertised 20 percent discount off our standard Apple-branded iPhone case prices. Offer available in selected Three stores and via the contact centre on 0800 033 8028. Available until 02-08-2019, subject to stock availability.

Three Spin the Wheel 2019 easyJet Prize Competition

These terms and conditions are the rules which apply to this competition.

1) Promoter: Three Spin the Wheel 2019 easyJet Prize (“Competition”) is organised by Hutchison 3G UK Limited trading as Three, Registered Office: Star House, 20 Grenfell Road, Maidenhead, Berkshire, SL6 1EH (“Three” or “We”). The Prizes are administered and provided by Three.

2) Dates: The Competition opens on 3 August 2019 at 09.59am BST and closes on 8 September 2019 at 11.59pm BST (“ Competition Period”).

3) Eligibility: To be eligible to enter the Competition, entrants must:

(a) be a UK resident and be over 18 years of age; and

(b) attend a Spin the Wheel Event (as defined at clause 4),

(“Eligible Entrants”).

This competition is not open to employees of Three, its agents, contractors, consultants, or anyone professionally connected with Three’s competition.

4) Entry: To enter the Competition, Eligible Entrants must spin the wheel at a Spin the Wheel Event and land on a gold segment (“ Qualifying Entry”). There is a maximum of one Prize per each store hosting a Spin the Wheel Event and the Competition for the Prize will end once the Prize has been won.

Spin the Wheel Events will take place nationally at selected stores over weekends during the Competition Period. The selected stores will each host one event over two days: typically Saturday, 12:00 – 16:00, and Sunday, 12:00 – 16:00 (“Spin the Wheel Event”), hours may vary.

5) Rules: Three reserves the right to exclude and/or disqualify any entries which it deems, in its sole and absolute discretion, to (i) be offensive or inappropriate; (ii) not comply with these terms and conditions; and/or (iii) be contrary to the spirit or intention of the Competition.

6) Selection of winner: Subject to clause 3, the winner will be the first Qualifying Entry of the day as selected by an in store advisor at each Spin the Wheel Event. The decision will be final and Three will not enter into any correspondence.

7) Prize: Each winner will receive £200 to use towards easyJet flights. Only one Prize will be awarded per winner. Allocation of the Prizes remains at Three’s sole and absolute discretion.

8) The following terms and information apply to the flights:

a) The flights are personal to you. The voucher code is non-transferable.

b) easyJet standard terms and conditions, available at easyjet.com/en/terms-and-conditions , will apply to any booking made. Bookings and the booking process are outside of Three’s control. Valid passports and travel documents required.

c) All flights must be made in a single booking. The total booking value cannot exceed £200. Each winner must travel on their booking. All passengers on the booking must travel on the same flights.

d) No cash alternative is available – if the value of the flights chosen is less than £200, no cash or other credit will be given.

e) The flights must be booked within 3 months of acceptance (see Redeeming your Prize below). Flights cannot be booked online.

f) The Prize can be used for flights to anywhere on the easyJet network available at the time of booking. The Prize cannot be used for any non-flight extras such as hotels, car hire or travel insurance.

9) Contacting the winner: Reasonable efforts will be made by Three UK to contact the winners via an email from Three (the “ Giveaway Email”). If any winner of a Prize cannot be successfully contacted or has not responded to the Giveaway Email within 72 hours of being contacted, or they are unable to comply with these terms and conditions, Three reserves the right to offer the relevant Prize to another Eligible Entrant who made a Qualifying Entry. Failure to respond or failure to meet the eligibility requirements may result in forfeiture of your Prize.

10) Redeeming your Prize: After a winner has responded to the Giveaway Email (as described in clause 9, above), Three will provide details on how to redeem your Prize, usually including a form to communicate your preferred flights (“ Redemption Correspondence”). Winners must communicate their preferred flights via the specified method within 3 months of the Redemption Correspondence. Winners warrant that all information submitted by them is true, accurate and complete. Three is not responsible for any information which is invalid or incomplete.

11) Privacy: Information that entrants supply when entering the Competition will be used only in accordance with Three’s Web Privacy Policy and these terms. Our use of such information will also be subject to our Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. To view Three’s Web Privacy Policy, click here: http://www.three.co.uk/terms-conditions/your-privacy .

12) General:

a) One entry per person. Each Prize is not transferable. No cash alternatives will be offered. Three reserves the right at any time to substitute an alternative prize of similar or greater value. Further, we reserve the right at any time to cancel, modify or supersede the Competition (including altering the Prize). No communications will be entered into.

b) This Competition is free to enter, and no purchase is necessary.

c) All third-party terms and conditions relating to the Competition are beyond our control. Three cannot accept responsibility and will not be liable for any failures to abide by all third-party terms applying to the Prize.

d) Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Competition or a Prize (or any aspects of them), and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a winner of a Prize arising out of or connected to a Prize or this Competition.

e) Entry into a Spin the Wheel Event signifies your acceptance of these terms and conditions. We also reserve the right to amend these terms and conditions at any time without notice. Any changes to the terms will be published at three.co.uk/terms . These terms are governed by English law.

Travel accessory

Offer valid in participating Three Stores (retail only) until 30-09-2019. Offer non-transferable or redeemable for cash. Offer cannot be used in conjunction with any other offer.

Spin the Wheel Samsung S10 Prize Draw

These terms and conditions are the rules which apply to this prize draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.

Promoter

1. The Spin the Wheel Samsung S10 (“Prize Draw”) is organised by Hutchison 3G UK Limited trading as Three, Registered Office: Star House, 20 Grenfell Road, Maidenhead, Berkshire, SL6 1EH (“Three” or “We”). The Prizes are administered and provided by Three.

Dates

2. The Prize Draw opens on 3 August 2019 at 09:59 BST and closes on 8 September 2019 at 23:59 BST (the “Prize Draw Period”).

Eligibility

3. To be eligible to enter the Prize Draw entrants must:

(a) be a UK resident and over 18 years of age;

(b) attend a Spin the Wheel Event (as defined at clause 4),

(“Eligible Entrants”).

Entrants may be required to provide photographic ID to prove their eligibility. This Prize Draw is not open to employees of Three, its agents, contractors, consultants, or anyone professionally connected with the Prize Draw.

Entry

4. To enter the Prize Draw, Eligible Entrants must

(a) use the QR code given at Spin the Wheel Events; and
(b) insert their details at the webpage, available at bandd.typeform.com/to/hMkJXr, which the QR code links to (personal details including name and email address will be captured),

(“Qualifying Entries”).

Spin the Wheel Events will take place nationally at selected stores over weekends during the Prize Draw Period. The selected stores will each host one event over two days: typically Saturday, 12:00 – 16:00, and Sunday, 12:00 – 16:00 (“Spin the Wheel Event”), hours may vary.

Rules

5. The following rules shall also apply to the Prize Draw:

a. Only one entry per Eligible Entrant will be considered by Three and entered into the Prize Draw. Multiple entries will render all entries, by that specific person, as void.

b. Late entries will not be taken into consideration in selection of the winner.

c. The winner warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete.

d. Three reserves the right to exclude and/or disqualify any entries which it deems, in its sole and absolute discretion, to (i) be offensive or inappropriate; (ii) not comply with these terms and conditions; and/or (iii) be contrary to the spirit or intention of the Prize Draw.

Prize

6. 3 separate winners will each receive a Samsung S10 (128GB capacity, Black variant). Only one prize per winner will be awarded. Allocation of the prizes remains at Three’s sole and absolute discretion.

Selection of winners

7. The winners will be randomly selected, under independent supervision, on or around 11 September 2019 from all Qualifying Entries made nationally. The selection and decision of the independent supervisor will be final and Three will not enter into any correspondence.

Contacting the winners

8. Reasonable efforts will be made by Three to contact the winners of each Prize via email on or around 11 September 2019. If the winners of the Prizes are not successfully contacted by that date, do not claim their Prize within 72 hours of contact by Three (by responding to Three), or are unable to comply with these terms and conditions, Three reserves the right to offer the relevant Prize to another Eligible Entrant who will be selected in accordance with clause 7 of these terms and conditions. Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize.

Redeeming your Prize

9. The winners of the Samsung S10 will be required to provide a valid UK postal address to receive their Prize. Each winners’ Prize will be delivered to their closest store for collection by the winner. Winners may also be required to submit additional valid identification before receiving the Prize. The type of identification, whether proof of name or proof of address, remains at Three’s sole and absolute discretion. Each winner warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete.

Privacy

10. Any personal data collected by Three in connection with this Prize Draw will be used solely to administer and fulfil this Prize Draw. Information that entrants supply when entering the Prize Draw will be used only in accordance with Three’s Web Privacy Policy and these terms. To view Three’s Web Privacy Policy, click here: http://www.three.co.uk/terms-conditions/your-privacy . Our use of such information will also be subject to our Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services.

General:

11. The Prize is not transferable. No cash alternatives will be offered. Three reserves the right at any time to substitute an alternative prize of similar or greater value. Further, we reserve the right at any time in our discretion to cancel, modify or supersede the Prize Draw (including altering the Prize) and we will not enter into any communications. This Prize Draw is free to enter and no purchase is necessary. The winner of the Prize agrees to cooperate with any reasonable requests made by Three relating to any post-winning promotional activity (such as his/her first name being used in any, and all, Three marketing activity across any media).

12. This Prize Draw is in no way endorsed by, sponsored by, associated with or administered by any third parties.

13. Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Prize Draw or the Prize (or any aspects of them), and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a winner of the Prize arising out of or connected to the Prize or this Prize Draw.

14. Entry into the Prize Draw signifies your acceptance of these terms and conditions. We also reserve the right to amend these terms and conditions at any time without notice. Any changes to the terms will be published at three.co.uk/terms. These terms are governed by English law.

Huawei cashback

Huawei August Cashback promotion terms and conditions

This promotion is operated by Huawei Technologies (UK) Co., Ltd (“ Huawei Promotion”) and is available on purchases of a Huawei P30 Pro, Huawei P30, Huawei P30 Lite, Huawei P20 Pro or Mate 20 Pro (each a “Qualifying Product”) between 00:01 8 August 2019 and 23:59 4 September 2019. Eligible consumers can receive up £100.00 cashback reward (cashback value depending on model, see Huawei’s website for full details) (“Cashback Reward”). Cashback Reward paid via bank transfer by submitting a valid claim (including substantiation) via www.huaweipromo.co.uk/huaweiaugcashback between 23 August 2019 and 15 October 2019 within thirty (30) days from successful verified claim. The Huawei Promotion is available to individuals who hold a valid bank account in the UK, Isle of Man, Jersey and Guernsey residents aged 18 or over (“Participant”). A claim must be made by the end user. Participants may only submit a claim for the Reward after fourteen (14) calendar days of the date of purchase. Only five claims per Participant are permitted, unless you are a Business Customer whereby you can make up to 10 claims. Only one claim per Qualifying Product is permitted. Participants may only submit a claim for the Cashback Reward after fourteen (14) calendar days of the date of purchase. Consumers who cancel their purchase or return their Qualifying Product within 14 calendar days of date of purchase will not be eligible to receive the Promotional Item. Each Qualifying Product is subject to availability.

Please review and comply with the Huawei Promotion instructions on how to claim and the terms and conditions which can be found here www.huaweipromo.co.uk/huaweiaugcashback , which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption page, subscription or product connected with the Huawei Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.

Samsung Gift with Purchase

Purchase as Samsung Galaxy A50, A70, A80 or S10e to receive a pair of AKG Y500 wireless headphones Gift-with-purchase promotion terms and conditions

This promotion is operated by Samsung Electronics (UK) Limited (“Samsung Promotion”) and is available with purchases of a Samsung Galaxy A50, A70, A80 or S10e (“Qualifying Item”) between 00:01 BST on 21 August 2019 and 23:59 BST on 19 September 2019. Eligible consumers can receive one pair of AKG Y500 wireless headphones in Black (“Promotional Item”) by submitting a valid claim via AKG Gift within thirty (30) days from the date of purchase, where the date of purchase counts as day. Participants will be sent an email and SMS to confirm their claim has been received by the Samsung instantly upon entry of a claim. Participant’s responsibility to contact Samsung if an email acknowledgement has not been received. Promotional Item and Qualifying Product are subject to availability. The Samsung Promotion is available to UK, Channel Islands, Isle of Man and Republic of Ireland residents aged 18 or above, or a business registered within the same. Claims must only be made by the end user customer. Maximum 1 claim per Qualifying Item purchased, 2 claims per individual participant and a maximum of 250 claims per registered business during the Promotion Period.

Please review and comply with the Samsung Promotion instructions on how to claim and the terms and conditions which can be found here , which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption page, or any Qualifying Item or Promotional Item, subscription or product connected with the Samsung Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.

One Plus Bullets 2 Gift with purchase

OnePlus Bullets Wireless2 gift-with-purchase promotion terms and conditions – August 2019

Promoter

1. The Promoter is Hutchison 3G UK Limited of Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH, trading as Three (“Three”).

Promotion Period

2. The Promotion will commence at 09.00 on 23rd August 2019] and will close at 23:59 on 3 October 2019 or, if sooner, once the Gifts available (see 5 below) have been validly redeemed (the “ Promotion Period”).

Eligibility

3. To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“ Participant”).

Offer

4. Participants who purchase a new model of the OnePlus 7Pro (Dark Grey, 128GB variant) on all Contract and Pay as You Go (when bought with a Three Pay as You Go sim) tariffs (“Promotion Product”) from Three (whether purchase is made in-store, online, or by telephone via our contact centre) within the Promotion Period are eligible to receive a OnePlus Bullets Wireless2 (Black) worth £99RRP (“Gift”) free of charge, subject to stock availability.

5. Delivery - the Gift will be provided in-store with the Promotion Product purchased in-store or delivered together with the Promotion Product for purchases made online and via our contact centre.

6. Limited availability – the total number of Gifts to be given away as part of the Promotion is initially limited to 2000. We will notify you once all Gifts have been redeemed by updating these terms and conditions.

7. Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value.

Other

8. Delivery of the Gift (where applicable) will be to the UK or NI only postal address provided by the Participant.

9. The Promotion is not redeemable with any other offer.

10. Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.

11. If you lawfully return your Promotion Product, you must also return the Gift.

12. Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.

13. Any third party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.

14. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.

15. Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.

16. Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.

17. Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.

Three Student Offer 2019 Terms and Conditions

 

  1. Promoter: The Promoter is Hutchison 3G UK Limited of Star House, 20 Grenfell Road, Maidenhead, Berks, SL6 1EH trading as “Three” (“Three”, “Our”, “We” or “Us”).

 

  1. Offer: The Three Student Offer (“Offer”) will be available for so long as Three offers its current student discount. Three reserves the right to withdraw, or vary, the current student discount in future.

 

  1. Qualification: To be eligible for this Offer you must be enrolled as a student at an approved University in the United Kingdom or Northern Ireland (“Student”).

 

  1. To receive the Discount (as defined in clause 5), Students must:
      (a) provide evidence of your student status via one of the following methods:

    • If you are purchasing a price plan online or via the contact centre, you will be required to hold and provide a valid ac.uk email address, or
    • If you are purchasing a price plan via a Three retail store, you will be required to hold and evidence a valid ac.uk email address, a valid NUS card or a valid welcome letter from your University;

and

    (b) take out an applicable price plan online via the same method chosen in clause 4(a) (either via three.co.uk, the contact centre on 0800 033 8006 or a Three retail store).

complying with 4(a)-(b) shall result in a “Qualifying Entry“

  1. Discount: Students who submit a Qualifying Entry will receive a discount off the current standard monthly price plan cost of their chosen Three handset, SIM-Only and/or Home Broadband plan for the duration of that plan, as per the table below:


Offer type

Discount

Offer dates

Plan length options

Plan options

Available channels

Products

Handset

10%

Ongoing

24 months

Unlimited

30GB

Online, Contact Centre and Retail

iPhone XR 64GB

iPhone 7 32GB

Samsung S10 Plus

Selected Bundles (in store and Contact Centre only)

Handset

10%

Ongoing

24 months

Unlimited

30GB

Retail

iPhone 7 32GB

iPhone 8 64GV

iPhone XR 64GB

iPhone XS 512GB

iPhone XS 64GB

Samsung S10e

Samsung S10 Plus

Huawei P30 Lite

Huawei P30 Pro

Samsung A70

Selected Bundles – please speak to an in store advisor for more information on the selected Bundles

SIM-only

20%

30 August – 31 October

1 month

12 months

24 months

Unlimited

30GB

Online, Contact Centre and Retail

All

SIM-only

10%

31 October onwards

1 month

12 months

24 months

Unlimited

30GB

Online, Contact Centre and Retail

All

Home Broadband

20%

30 August – 31 October

24 months

Unlimited

Online, Contact Centre and Retail

Huawei Al Cube

Huawei Homefi B311

Huawei B535

 

  1. Discounts are only applicable to the standard monthly price plan cost. Out-of-plan use, roaming charges, or any other additional charges other than the standard monthly price plan cost will not qualify and standard charges will apply.

 

  1. Your Discount will continue for the duration of your contract term, unless your account is upgraded or your price plan is changed. If you upgrade or change your price plan, it is your responsibility to notify Three of your student status and to provide the appropriate verification evidence to take advantage of any applicable student offer available at that time.

 

  1. General:
      (a) Discounts not available to existing Three customers who are within the minimum term of their Agreement.

      (b) Price plans and Discounts are subject to successful credit application and proof of student status.

      (c) The Offer is not redeemable in conjunction with any other offer or promotion or device finance.

      (d) The Offer is not transferable/assignable and there is no cash alternative.

      (e) Three reserves the right at any time to substitute the Offer with an alternative discount of similar or greater value. No communications will be entered into by us regarding this.

      (f) Three reserves the right to disqualify any entries which it deems, at its sole discretion, to (i) contravene the spirit of the Offer and/or (ii) fails to comply with these terms and conditions, and any Discounts, if given, will be withdrawn.

      (g) Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the offer, Three website, or any Discount connected with the Offer and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of these Discounts.

      (h) These terms and conditions shall be governed by and construed in accordance with the laws and England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.

      (i) We also reserve the right to amend these terms and conditions at any time without notice.

 

iPhone XR Offer

Advertised price on our 24 month Unlimited data Advanced plan with the iPhone XR 64GB. Saving of £66 versus previous 24 month price between 26.06.2019 and 22.08.2019. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year.

Samsung Galaxy Watch Active GWP Promotion September 2019

Purchase Samsung Galaxy an S10 or S10 5G to receive Samsung Galaxy Watch Active. Gift with purchase promotion terms and conditions

This promotion is operated by Samsung Electronics (UK) Limited (“Samsung Promotion”) and is available with purchases of a Samsung Galaxy S10 or S10 5G (“Qualifying Item”) between 00:01 BST on 9 September 2019 and 23:59 BST on 30 September 2019. Eligible consumers can receive one Samsung Galaxy Watch Active (silver variant)(“Promotional Item”) by submitting a valid claim via at https://www.samsung.com/uk/watch-active-offer/ within thirty (30) days from the date of purchase, where the date of purchase counts as a day. Participants will be sent an email and SMS to confirm their claim has been received by the Samsung instantly upon entry of a claim. Participant’s responsibility to contact Samsung if an email acknowledgement has not been received. Promotional Item and Qualifying Product are subject to availability. The Samsung Promotion is available to UK, Channel Islands, Isle of Man and Republic of Ireland residents aged 18 or above, or a business registered within the same. Claims must only be made by the end user customer. Maximum 1 claim per Qualifying Item purchased, 2 claims per individual participant and a maximum of 250 claims per registered business during the Promotion Period.


Please review and comply with the Samsung Promotion instructions on how to claim and the terms and conditions which can be found at www.samsung.com/uk/watch-active-offer/, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption page, or any Qualifying Item or Promotional Item, subscription or product connected with the Samsung Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.

iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max offer on trade-in of iPhone X 64GB

Terms and Conditions for trade-in of iPhone X 64GB to receive up to £340 gift card or cashback. with purchase of an iPhone 11, iPhone 11 Pro or iPhone 11 Pro Max on 4GB or Unlimited 24 month data plans.

1. The iPhone X 64GB trade-in promotion (“Promotion”) is run and operated by Hutchison 3G UK Limited trading as Three, Registered Office: Star House, 20 Grenfell Road, Maidenhead, Berkshire, SL6 1EH (“Three”, “We” or “ Us”). Devices traded-in under the Promotion are recycled by our trade-in partner, Redeem UK Limited, a company incorporated and registered in Scotland with company number 194216 whose registered office is at Unit 9B, Pyramids Business Park, Easter Inch, Bathgate, West Lothian EH48 2EH (“Trade-In Partner”).

2. Dates: The Promotion will commence at 13:00 on 13/09/19 and will close at 23:59 on 03/11/19 (the “Promotion Period ”). Customers who wish to trade in their Trade-In Device (defined at paragraph 5 below) and receive up to £340 gift card or cashback under the Promotion must register and process their trade-in order online at www.threetradein.co.uk or in participating Three retail stores by 23:59 on 03/11/19.

Promotion Details and Eligibility

3. To be eligible to claim under the Promotion you must trade in your iPhone X 64GB device that is eligible for trade-in with the Trade-In Partner (as defined at paragraph 19) (and excluding nil value devices as determined by the Trade-In Partner) (“Trade-In Device”) when purchasing a iPhone 11, iPhone 11 Pro or iPhone 11 Pro Max on a 24 month 4GB or Unlimited data plan (“ Qualifying Device”).

4. The Promotion available to new and existing Three customers on purchases of a Qualifying Device made in-store, online and by telephone via our contact centre. A maximum one of one trade-in per customer is permitted under this Promotion .

5. The Promotion can only be redeemed in-store only at participating Three retail stores (“In-store”) and online at www.threetradein.co.uk/ (“ Trade-In Site”) during the Promotion Period. For Qualifying Device purchases made in-store or via our contact centre, our advisors will advise if your purchase is eligible for the Promotion and give details of how to claim. If you purchase your Qualifying Device online, please follow the steps in paragraphs 8 and 9 of these Terms and Conditions.

6. Requirements as to the condition of all Trade-In Devices apply. In the event that a Trade-In Device is not considered eligible for this Promotion due to its condition, the Trade-In Device may be eligible for Three’s normal in-store or online trade-in programs.

7. Neither Three nor our Trade-In Partner are responsible for any costs, charges and/or penalties arising before, or after, receipt of your device, or arising from any other circumstances whatsoever (together “ Charges”).

How to claim: Online

8. To claim online, after purchasing your Qualifying Device, visit the Trade-In Site ( www.threetradein.co.uk) and follow the instructions to trade-in and send your Trade-In Device to the Trade-In Partner.

9. On receipt of your Trade-In Device, our Trade-In Partner will assess your device and make payment to you of the device’s trade-in value as determined by the Trade-In Partner, up to a maximum £340 cashback. Cashback amount paid by bank transfer (BACS) or cheque.

10. This valuation calculated for your cashback payment will be determined by our Trade-In Partner and will vary depending on factors including the condition and functionality of your Trade-In Device. Our Trade-In Partner will have the final decision on matters of valuation for online trade-ins. Further terms applicable to trade-ins made online set out at three.co.uk/tradein.

How to claim: In-store

11. To claim in-store, take your Trade-In Device to a participating Three retail store and choose your Qualifying Device. Your in-store advisor will assess your Trade-In Device. Provided your Trade-In Device meets the conditions of paragraphs 17 – 24, you will be eligible to receive up to £340 trade-in value. The trade-in will vary depending on factors including the condition and functionality of your Trade-In Device. See paragraph 25 below for more details.

12. Where your Qualifying Device is available for pre-order only, you can either:

trade-in your Trade-In Device at the time of pre-order of your Qualifying Device and use the trade-in value against any upfront cost of the Qualifying Device; or

keep your Trade-In Device to trade-in when you collect your Qualifying Device, in which case you will have to make payment of any upfront cost in respect of the Qualifying Device at the time of your pre-order.

13. For trade-ins completed at time of pre-order or purchase of the Qualifying Device the trade-in value will be applied to a gift card (“ Gift Card”). The Gift Card can only be used in participating Three retail stores in the UK and Northern Ireland. You can use the value of the Gift Card against the upfront cost of your Qualifying Device or spend it on any other device or accessory purchases in participating Three retail stores in the UK and Northern Ireland. The Gift Card cannot be used against any recurring charges associated with your Qualifying Device or any other tariff or packages, which will be your responsibility to pay.

14. For trade-ins completed after pre-order or purchase of the Qualifying Device the trade-in value will be paid by bank transfer (BACS) following receipt of the Trade-In Device.

15. Refunds for any Qualifying Device you purchase are subject to the contract you take out with Three for that Qualifying Device. If your Qualifying Device is determined to be faulty after purchase and you elect not to swap this for a replacement Qualifying Device you will not be entitled to receive back the value of the Gift Card as cash or in-store credit. In these circumstances we will provide you with a gift card credited with the market value of your Trade-In Device at the value determined by our Trade-In Partner as at the date you traded-in you Trade-In Device, excluding any bonus value provided under this Promotion.

16. Gift Cards are not for resale and cannot be exchanged for cash or credit. No responsibility will be accepted if your Gift Card is lost, stolen or damaged.

Your Trade-In Device

17. Your Trade-In Device must be fully functional, include the battery and be in a good condition in order to be eligible for this Promotion. A Trade-In Device will not be eligible for this Promotion if it is materially damaged. For the purposes of this Promotion “materially damaged” shall be determined exclusively by the in store advisor and may include (but is not limited to) the following defects:

a) An inability to power on or off;

b) External or internal liquid damage;

c) Aesthetic damage such as a screen crack, large scratch or visible LCD screen burn;

d) A screen which does not work or is not in-tact;

e) An inability to carry out the functionality reasonably expected of such Trade-In Device; or

f) Any other damage which materially affects the appearance or functionality of Trade-In Device.

Any Trade-In Device must be original and meet the manufacturer’s original specifications. An Instore advisor may at any time reject a Trade-In Device.

18. You must own all rights, title and interests in your Trade-In Device. We may ask for proof of ownership.

19. Ownership of the Trade-in Device will pass to Three when your Trade-In Device is accepted for trade-in in store. Your device will be purchased for onward recycling by the Trade-In Partner. The Trade-In Site is operated by our Trade-In Partner and is subject to their terms and conditions at www.threetradein.co.uk/Terms.aspx .

20. Please remove SIM cards and SD cards before trading in your Trade-In Device. Any SIM cards or SD cards received by Three or our Trade-In Partner will be destroyed upon receipt in an appropriate manner, and, consequently cannot be returned. Neither Three nor our Trade-In Partner accepts liability in the event that any Trade-In Device received by Three containing a SIM card or SD card is lost in transit.

21. Please ensure all personal data is removed from your Trade-In Device before you trade-in. This includes but is not limited to all personal details, SMS, photos, videos, games, songs or other data. Neither Three nor our Trade-In Partner will accept responsibility for the security, protection, confidentiality or use of such data. By trading in your Trade-In Device to Three or our Trade-in Partner, you agree to release Three and our Trade-in Partner from all and any losses, claims or damages with respect to the data enclosed or stored therein or on any media used in conjunction with the Trade-In Device.

22. Where applicable, we recommend you take note of your IMEI number of your Trade-In Device in case there is a problem with your trade-in. Your IMEI number can generally be found at the back of your Trade-In Device under the battery or by typing in *#06#.

23. If you have an activation lock (such as a PIN or password) on or a device tracker associated with your Trade-In Device you should remove this before trading-in. Each Trade-In Device should match the make and model stated when registering your trade-in in store.

24. Should your trade-in contain a Trade-In Device that our Trade-In Partner is unable to process (e.g. because of activation lock or device tracker not being removed) our Trade-In Partner (or Three on behalf of our Trade-In Partner) will, where possible, endeavour to notify you of a remedy that might allow our Trade-In Partner to successfully process your Trade-In Device. If after a period of 48 hours from any such notification Three or our Trade-In Partner has received no reply from you, we reserve the right to take such legal or other collection action we deem necessary to recover the value of the Gift Card issued to you for such Trade-In Device. Any stolen, blocked, counterfeit or fake devices will be held by us or our Trade-In Partner and reported to the police and we and our Trade-In Partner may take any further action deemed necessary in such event to recover value of the Gift Card issued to you for such Trade-In Device.

Valuations

25. Valuations are calculated by our in-store advisors for in store Trade-Ins and by our Trade-In Partner for online trade-ins who will have the final decision on matters of valuation. The criteria used to value your Trade-In Device is based on numerous factors including changes in market value, functionality, grading and condition. We and our Trade-In Partner may change the way in which we values devices from time to time and prices offered by us and our Trade-In Partner are subject to change at any time without notice. Changes made by our Trade-In Partner are outside of Three’s control and Three accepts no liability for such changes. No two phones are ever the same and grading varies from model to model, depending on the damage and condition. Reductions to the value of your Trade-In Device may vary depending on whether your Trade-In Device can be reused, resold or recycled.

General

26. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in this Promotion (or any aspects of them), and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused arising out of or connected to this Promotion.

27. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the Terms and Conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion) by changing these Terms and Conditions. No correspondence will be entered into by Three.

28. Information that Participants supply when entering the Promotion will be used only in accordance with these Terms and Conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.

29. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable, in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question will not be affected.

30. These Terms and Conditions and any contract entered into between Three and you will be governed by English law.

£5 accessory discount promotion terms and conditions – from September 2019

Promoter

1. The Promoter is Hutchison 3G UK Limited of Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH (“Three”)

Promotion Period

2. The Promotion will commence at 08.00 on 13 September 2019 until the Promotion is withdrawn from Three's website at three.co.uk (the “Promotion Period”).

Eligibility

3. To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“ Participant”).

Offer

4. Participants who purchase a handset on any tariff (“ Promotion Product”) either online or via our contact centre during the Promotion Period and choose in-store delivery for their Promotion Product are eligible to receive a discount with a value of £5 redeemable in-store only against any accessory (“Gift”).

5. Following purchase of the Promotion Product (whether made online or via our contact centre), the Gift will be made available to the Participant for redemption and use on the day they collect their Promotion Product in-store.

6. Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative.

7. The Gift may be a used against purchase of one or more accessories of a greater or lesser value than the Gift. The Gift can only be used for a single transaction. Where the accessory purchase price is less than the Gift value, no refund of credit will be given and the balance of the Gift value cannot be carried forward. Where the accessory purchase price exceeds the Gift value, the balance of the price must be paid in-store.

Other

8. The Gift may be redeemed against sale items . The Gift cannot be used in conjunction with any other promotional discount offer.

9. Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.

10. If you lawfully return your Promotion Product, you must also return the Gift.

11. Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.

12. Any third-party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.

13. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift and ending the Promotion) by changing these terms and conditions. No correspondence will be entered into by Three.

14. Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.

15. Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.

16. Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.

£45 accessory discount promotion terms and conditions – September 2019

Promoter

1. The Promoter is Hutchison 3G UK Limited of Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH (“Three”)

Promotion Period

2. The Promotion will commence at 00:01 on 13 September 2019 and will close at 23:59 on 27 September 2019 (the “Promotion Period”).

Eligibility

3. To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“ Participant”).

Offer

4. Participants who purchase a 24 month Unlimited SIM-only data plan (“ Promotion Product”) from Three (whether purchase is made in-store, online, or via our contact centre) within the Promotion Period are eligible to receive a discount with a value of £45 redeemable in-store against a phone case or other accessory (excluding Apple AirPod Products) (“Gift”) free of charge, subject to stock availability.

5. Following purchase of the Promotion Product (whether made in-store, online or via our contact centre), the Gift will be applied to the Promotion Product account and made available for redemption in-store only by the account holder for a period of 30 days from the date of purchase.

6. Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative.

7. The Gift may be a used against purchase of one or more accessories of a greater or lesser value than the Gift. The Gift can only be used for a single transaction. Where the accessory purchase price is less than the Gift value, no refund of credit will be given and the balance of the Gift value cannot be carried forward. Where the accessory purchase price exceeds the Gift value, the balance of the price must be paid in-store.

Other

8. The Gift may be redeemed against sale items. Cannot be used in conjunction with any other discount offer.

9. Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.

10. If you lawfully return your Promotion Product, you must also return the Gift.

11. Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.

12. Any third party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.

13. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.

14. Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.

15. Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.

16. Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.

Samsung Galaxy Buds – A90 5G pre-order

Pre-order Samsung A90 5G to receive Samsung Galaxy Buds. Gift with purchase promotion terms and conditions

This promotion is operated by Samsung Electronics (UK) Limited (“ Samsung Promotion”) and is available with purchases of a Samsung Galaxy A90 5G (“Qualifying Item”) between 00:01 BST on 27 September 2019 and 23:59 BST on 3 October 2019. Eligible consumers can receive one pair of Samsung Galaxy Buds (colour may vary) (“ Promotional Item”) by completing a valid claim and submitting to Samsung between 4 October 2019 and 3 November 2019. Individual consumers should claim via the online claim form in the Benefits section of the Samsung Members app. Company customers should claim by visiting www.samsung.com/uk/galaxy-a90-5g-preorder to upload proof of purchase and provide all other required information.

Participants will be sent an email to confirm their claim has been received by Samsung instantly upon entry of a claim. It is the participant’s responsibility to contact Samsung if an email acknowledgement has not been received. Promotional Item and Qualifying Product are subject to availability. The Samsung Promotion is available to UK, Channel Islands and Isle of Man residents aged 18 or above, or a business registered within the same. Maximum 1 claim per Qualifying Item purchased (maximum 2 claims per household) and a maximum of 250 claims per company participant.

Please review and comply with the Samsung Promotion instructions on how to claim and the terms and conditions which can be found at

www.samsung.com/uk/offer/galaxy-a90-5g-preorder

which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption page, or any Qualifying Item or Promotional Item, subscription or product connected with the Samsung Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.

Samsung Power of 10

Selected Samsung Galaxy ‘Power of 10’ handsets Purchase for Samsung Galaxy Buds Gift-with-purchase promotion terms and conditions

 

This promotion is operated by Samsung Electronics (UK) Limited (“Samsung Promotion”) and is available with selected Samsung Galaxy ‘Power of 10’ handsets (listed in the table below) purchased between 00.01 (BST) on 10 October 2019 and 23.59 (BST) on 23 October 2019 (“Qualifying Item”). The Samsung Promotion is available to residents (aged 18 or above) (“Consumer Participants”) and registered companies (“Company Participants”) of the UK, Isle of Man, Channel Islands or Republic of Ireland.

 

To receive one pair of Samsung Galaxy Buds in silver (“Promotional Item”) Consumer Participants must register with the Samsung Members app, visit the Benefits section, click on the ‘Power of 10’ banner and select ‘View details’ to upload proof of purchase of the Qualifying Item and any other required information. Company Participants must visit www.samsung.com/uk/galaxy-buds-offer to complete the online claim form and upload proof of purchase of the Qualifying Item and any other required information. Either route is a “Claim”.

 

Claims must be submitted within 30 days of the date of purchase of the Qualifying Item. Consumer Participants may submit a maximum of one Claim per Qualifying Item purchased and a maximum of two Claims per household. Company Participants may submit a maximum of 250 Claims. Participants will be notified by email if their Claim is successful. It is the Participant’s responsibility to contact Samsung if an email acknowledgement has not been received within 7 days of a Claim being submitted. Promotional Item and Qualifying Item are subject to availability.  

 

Please review and comply with the Samsung Promotion instructions on how to claim and the terms and conditions which can be found here https://www.samsung.com/uk/galaxy-buds-offer and which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption page, or any Promotional Item , subscription or product connected with the Samsung Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.

 

Promotion Product

 

SKU

Qualifying Item

Samsung Galaxy S10 128gb

SM-G973F

One (1) pair of Samsung Galaxy Buds Silver (SKU: SM-R170N ZWABTU)

 

 

 

Samsung Galaxy S10 512gb

SM-G973F

Samsung Galaxy S10 Plus 128gb

SM-G975F

Samsung Galaxy S10 Plus 512gb

SM-G975F

Samsung Galaxy S10 Plus 1tb

SM-G975F

Samsung Galaxy S10 5G

SM-G977B

Samsung Galaxy S10e

SM-G970F

Samsung Galaxy Note 10

SM-N970F

Samsung Galaxy Note 10+

SM-N975F

Samsung Galaxy Note 10+ 5G 128gb

SM-N976B

Samsung Galaxy Note 10+ 5G 512gb

SM-N976B

Samsung Galaxy A90 5G

SM-A908B

 

Google Pixel Promotion Gift

Google Pixel 4 / 4XL (Gift with Pre-order Promotion October 2019


Pre-order a Google Pixel 4 / 4XL to receive a HP Chromebook Gift with pre-order promotion terms and conditions Participants must complete their Google Pixel 4 / 4XL pre-order by 16.00 on 24 October 2019 for delivery or in-store collection on or after 25 October 2019. HP Chromebook gift delivered separately by redemption. This promotion is operated by Google Commerce Ltd (“Google Promotion”) with Opia Limited acting as agent (“Administrator”) and is available with orders of a Google Pixel 4 / 4XL (“Qualifying Item”) between 17.00 on 15 October 2019 and 23.59 on 28 October 2019 . Eligible consumers (“Participant”) can receive one HP 14-ca050sa 14” A4 Chromebook (“Promotional Item”) by completing a valid claim online only at www.pixel-offers.co.uk/Pixel4 between 14 and 45 days after the date of pre-order or delivery (whichever is later) of the Qualifying Item. Day of purchase counts as day 1. In order to complete the Promotional Item claim Participants must provide the IMEI of the Qualifying Item, the Participant’s full name and UK postal address where the Promotional Item will be delivered and upload a copy of the receipt or invoice.

Participants will be notified by the Administrator of approval or non-approval of their claim within 2 working days of receipt of a valid claim. It is the Participant’s responsibility to contact Google if an email acknowledgement has not been received within 7 days of a claim being submitted Promotional Item and Qualifying Item are subject to availability. The Google Promotion is available to UK residents aged 18 or above. Maximum 1 claim per Qualifying Item purchased (maximum 2 claims per household).

Please review and comply with the Google Promotion instructions on how to claim and the terms and conditions which can be found at www.pixel-offers.co.uk/Pixel4 which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption page, or any Qualifying Item or Promotional Item, subscription or product connected with the Google Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.

Huawei P30 Lite Mini Speaker

P30 Lite and Mini Speaker gift-with-purchase

Promoter

1. The Promoter is Hutchison 3G UK Limited of Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH (“Three”).

Promotion Period

2. The Promotion will commence at 09:00:00 BST on 25/10/2019 and, unless extended in accordance with these terms, will close at 23;59:59 on 17/11/2019 (the “Promotion Period”).

Eligibility

3. To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“ Participant”).

Offer

4. Participants who purchase a new model of the Huawei P30 Lite phone (128GB Peacock Blue or Midnight Black colour variant) on a pay monthly contract tariff (“Promotion Product”) from Three (whether purchase is made in-store, online, or by telephone via our contact centre) within the Promotion Period are eligible to receive a Huawei Mini Speaker CM510 (black colour variant) worth £39.99 RRP (“Gift”) free of charge, subject to stock availability.

5. Delivery. The Gift will be provided in-store with the Promotion Product purchased in-store or delivered together with the Promotion Product for purchases made online and via our contact centre.

6. Availability. Availability of the Promotion is subject to stock availability of your preferred Promotion Products and Gift via your chosen purchase route.

7. Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value.

Other

8. Delivery of the Gift (where applicable) will be to the UK or NI only postal address provided by the Participant.

9. The Promotion is not redeemable with any other offer.

10. Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.

11. If you lawfully return your Promotion Product, you must also return the Gift.

12. Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.

13. Any third party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.

14. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.

15. Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/.

16. Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.

17. Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.

Samsung A90 Galaxy Buds Promo

Samsung Galaxy Buds – A90 5G Gift with Purchase Promotion (December 2019)

Purchase Samsung A90 5G to receive Samsung Galaxy Buds. Gift with purchase promotion terms and conditions

This promotion is operated by Samsung Electronics (UK) Limited (“Samsung Promotion”) and is available with purchases of a Samsung Galaxy A90 5G on any 24 month data plan from Three (“Qualifying Item”) between 00:01 GMT on 6 November 2019 and 23:59 GMT on 25 December 2019. Eligible consumers can receive one pair of Samsung Galaxy Buds (colour may vary) (“Promotional Item”) by completing a valid claim and submitting to Samsung within 30 days of the date of purchase.

Claims must be made by visiting www.samsung.com/uk/offer/a90-buds/ and submitting required information. All claims must be submitted by 23:59 (GMT) on 24th January 2020. Samsung will send participants an email to confirm receipt of their claim instantly upon entry. It is the participant’s responsibility to contact Samsung if an email acknowledgement has not been received. Promotional Item and Qualifying Product are subject to availability. The Samsung Promotion is available to UK, Channel Islands, Isle of Man and Republic of Ireland residents aged 18 or above. Maximum 1 claim per Qualifying Item purchased (maximum 2 claims per household).

Please review and comply with the Samsung Promotion instructions on how to claim and the terms and conditions which can be found at www.samsung.com/uk/offer/a90-buds/ which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption page, or any Qualifying Item or Promotional Item, subscription or product connected with the Samsung Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.

Black Friday 2019

Huawei P30 30GB data - save £480
Offer available between 18/11/2019 and 05/12/2019. Saving of £480 over 24 months versus previous price between 10/10/2019 and 17/11/2019. Advertised price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year.

Samsung Galaxy S10e 30GB data - save £480
Offer available between 18/11/2019 and 05/12/2019. Saving of £480 over 24 months versus previous price between 10/10/2019 and 17/11/2019. Advertised price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year.

iPhone 11 unlimited data - save £144
Offer available between 18/11/2019 and 05/12/2019. Saving of £144 over 24 months versus previous price between 13/09/2019 and 17/11/2019. Advertised price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year.

Unlimited data SIM - Just £20
Price available on our 24 month unlimited data SIM-Only plan and includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year. Compatible with our 5G mobile network as it rolls out in your area. Compatible device required. See three.co.uk/5g

5G home broadband - save £72
Offer available between 18/11/2019 and 05/12/2019. Saving of £72 over 12 months, based on our 12 month Three 5G Home Unlimited plan with Indoor Hub, versus previous price between 19/08/2019 and 17/11/2019. Standard payment by Direct Debit or Credit Card, other payment methods may be subject to an additional administrative charge. Subject to 5G coverage in your area. Check coverage and see terms at threebroadband.co.uk

4G home broadband
From price available on our 24 month unlimited data plan with Huawei HomeFi Plus. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year. Subject to coverage. Order by 4pm for next day delivery.

PAYG double data
Purchase a 2GB Add-on for £10 and get 4GB data instead of 2GB or purchase a 5GB Add-on for £15 and get 10GB instead of 5GB. Offer available until 06/12/2019 on PAYG voice SIM plans.


OnePlus 7 Pro - Save £72

Offer available between 18/11/2019 and 05/12/2019. Saving of £72 over 24 months versus previous price between 27/09/2019 to 26/11/2019. Advertised price includes a £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package will increase by an amount up to the RPI rate, published in the February of that year.


Samsung Galaxy Buds – A90 5G Gift with Purchase Promotion (December 2019)

Purchase Samsung A90 5G to receive Samsung Galaxy Buds. Gift with purchase promotion terms and conditions


This promotion is operated by Samsung Electronics (UK) Limited (“Samsung Promotion”) and is available with purchases of a Samsung Galaxy A90 5G on any 24 month data plan from Three (“Qualifying Item”) between 00:01 GMT on 6 November 2019 and 23:59 GMT on 25 December 2019. Eligible consumers can receive one pair of Samsung Galaxy Buds (colour may vary) (“Promotional Item”) by completing a valid claim and submitting to Samsung within 30 days of the date of purchase.


Claims must be made by visiting www.samsung.com/uk/offer/a90-buds/ and submitting required information. All claims must be submitted by 23:59 (GMT) on 24th January 2020. Samsung will send participants an email to confirm receipt of their claim instantly upon entry. It is the participant’s responsibility to contact Samsung if an email acknowledgement has not been received. Promotional Item and Qualifying Product are subject to availability. The Samsung Promotion is available to UK, Channel Islands, Isle of Man and Republic of Ireland residents aged 18 or above. Maximum 1 claim per Qualifying Item purchased (maximum 2 claims per household).


Please review and comply with the Samsung Promotion instructions on how to claim and the terms and conditions which can be found at www.samsung.com/uk/offer/a90-buds/ which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption page, or any Qualifying Item or Promotional Item, subscription or product connected with the Samsung Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.

6 Months Half Price SIM

Offer available on our 24 month Unlimited data SIM-Only plan. Advertised monthly cost of £11 payable in first 6 months, increasing to full monthly price of £22 from month 7. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year. See three.co.uk/terms. Unlimited UK data use. Fair use policy applies in Go Roam destinations. See three.co.uk/unlimited-data. 5G Ready: Ready for our 5G mobile network as it rolls out in your area. Compatible device required. See three.co.uk/5g.

Pay As You Go SIM Plan discounts – Winter 2019/20

Get Unlimited 30 day SIM plan for £25 instead of £35 or 36GB 30 day SIM plan for £20 instead of £27.50.

Offer available on purchase of a Pay As You Go SIM Plan (including when purchased with a new SIM or mobile phone) made online at Three.co.uk between until 29/11/2019 and 30/01/2020.

Subsequent Add-ons charged at prevailing price at time of purchase. Purchase counts as required minimum top-up where purchased with a PAYG mobile phone. Discounted Add-ons cannot be applied or transferred to any SIM purchased separately.

Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of this promotion (including, without limitation, to cancel, modify or supersede the promotion). Any changes will be published here and no correspondence will be entered into by Three.

iPhone 11 iPhone XR offer

B2B Iphone XR offer 64GB

Offer available between 18/11/2019 and 05/12/2019. Saving of £68 over 12 months versus previous price between 04/10 - 17/11 on our 12 month 64GB data business plan with Iphone XR. For details and terms of Three Means Business see three.co.uk/business Advertised price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year. See Three.co.uk/terms.

B2B offer iphone 11 64GB

Offer available between 18/11/2019 and 05/12/2019. Saving of £72 over 12 months versus previous price between 20/09 - 17/11 on our 12 month 64GB data business plan with iPhone 11. For details and terms of Three Means Business see three.co.uk/business Advertised price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year. See Three.co.uk/terms.

Samsung Blue Rewards - Cashback Promotion Terms and Conditions – December 2019

This promotion is operated by Samsung Electronics (UK) Limited (“Samsung”) and is available on new purchases of selected Samsung products (the “Qualifying Items”) between 00.01 on 4 December and 23.59 on 25 December 2019 from participating retailers (“Samsung Blue Rewards Promotion”). Qualifying Items available from Three and corresponding cashback amounts are shown in Table 1.The Samsung Blue Rewards Promotion is available to residents (aged 18 or above) and registered companies of the UK, Isle of Man, Channel Islands or Republic of Ireland. (“Eligible Participants”). The Samsung Blue Rewards Promotion is not open to employees of the promoter, or participating retailers as the end user. To receive cashback Eligible Participants must submit a valid claim by completing the online claim form and uploading proof of purchase of the Qualifying Item and any other required information at http://www.samsung.com/uk/blue-cashback/, and (“Claim”).

Claims must be submitted within 30 days of the date of purchase of the Qualifying Item (date of purchase counts as day 1). Eligible Participants may submit a maximum of one Claim per Qualifying Item and a maximum of four (4) Claims per household or a maximum of two hundred of fifty (250) Claims per registered business.

Samsung will send Eligible Participants email to confirm receipt and validation of Claim, subject to Samsung’s verification. It is the Eligible Participant’s responsibility to contact Samsung if an email acknowledgement has not been received within 7 days of a Claim being submitted. The cashback value will be paid to Eligible Participants by way of direct bank transfer, subject to successful validation by Samsung. Qualifying Item and cashback are subject to availability.

Please review and comply with the Samsung Promotion instructions on how to claim and the terms and conditions which can be found here www.samsung.com/uk/blue-cashback/, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Samsung Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.

Table 1 – Qualifying Items

Qualifying Item

Cashback amount

Samsung Galaxy S10e

£100

Samsung Tab S5e

£50

Samsung Watch Active 2

£50

Samsung Galaxy Buds

£30

CASHBACK S10e

Samsung Blue Rewards Cashback Promotion. Promoter: Samsung Electronics (UK) Limited. Purchase a Samsung Galaxy S10e between 4 December and 25 December 2019 from a participating retailer. Claim £100 cashback from Samsung within 30 days of purchase. S10e subject to availability. Maximum 4 Claims per household and 250 per registered business. See www.samsung.com/uk/blue-cashback/ for full T&Cs. From price available on Samsung Galaxy s10e on any contract or PAYG. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year. See three.co.uk/terms for full T&Cs.

CASHBACK Tab S5e

Samsung Blue Rewards Cashback Promotion. Promoter: Samsung Electronics (UK) Limited. Purchase a Samsung Galaxy Tab S5e between 4 December and 25 December 2019 from a participating retailer. Claim £50 cashback from Samsung within 30 days of purchase. Tab S5e subject to availability. Maximum 4 Claims per household and 250 per registered business. See www.samsung.com/uk/blue-cashback/ for full T&Cs. From price available on Samsung Galaxy Tab S5e on any contract or PAYG. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year. See three.co.uk/terms for full T&Cs.

Huawei December Gifts Promotion – Terms and Conditions - December 2019

Promoter

1. This Huawei December gifts promotion (“Promotion”) is run by Hutchison 3G UK Limited of Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH, trading as Three (“Three”).

Promotion Period

2.The Promotion will commence at 09:00 on 06/12/2019 and will close at 23:59:59 on 19/12/2019 or, if sooner, once the available gifts (described in Table 1 below) have been validly redeemed (the “Promotion Period”).

Eligibility

3.To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“Participant”).

Offer

4.Participants who purchase new selected Huawei products on a 24 month data plan shown in Table 1 below (the “Qualifying Items”) from Three (whether purchase is made in-store, online, or by telephone via our contact centre) within the Promotion Period are eligible to receive the corresponding Huawei product shown in Table 1 (“Gift”) free of charge, subject to stock availability.

Table 1

Qualifying Item

Gift

Availability

Huawei Mate 20X

Emerald Green

256GB

Huawei Watch GT

(Fortuna-B19S)

1500

Huawei P30

Aurora Blue, Breathing Crystal or

Black

128GB

Huawei Freelace

(CM70-L)

3000

Huawei P30 Pro

Aurora Blue, Breathing Crystal or

Black

128GB

Huawei Watch GT

(Fortuna-B19S)

1500

Huawei P Smart 2019

Black

64GB

Huawei Mini Speaker (x1)

(CM510)

2500

Huawei P30 Lite

Black or Blue

128GB

Huawei Mini Speaker (x2)

(CM510)

2500

5.Delivery – Where the Promotion Product is purchased in-store the Gift will be provided in-store with the Promotion Product. Where the Promotion Product is purchased online or via our contact centre, the Gift will be delivered together with the Promotion Product.

6.Limited availability – We will notify you once all Gifts (or all of one type of Gift) have been redeemed by updating these terms and conditions.

7.Only one Gift per Promotion Product purchased. Participants may purchase more than one Qualifying Item and receive the corresponding Gift. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value.

Other

8.Delivery of the Gift (where applicable) will be to the UK or NI only postal address provided by the Participant.

9.The Promotion is not redeemable with any other offer.

10.Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.

11.If you lawfully return your Promotion Product, you must also return your Gift.

12.Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.

13.Any third-party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.

14.Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.

15.Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.

16.Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.

17.Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.

January Sale 2020

Android range 1 - S10, Pixel 4 and P30 Pro - save up to £192

Saving of up to £192 and advertised price available on Huawei P30 Pro on our Unlimited data plan over 24 months versus previous price between 06/12/2019 and 19/12/2019. Advertised price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year. Unlimited data usage in UK. Roaming subject to fair use. See three.co.uk/unlimited-data.

 

SIM 6MHP Unlimited data

Offer available on our 24 month Unlimited data SIM-Only plan. Advertised monthly cost of £10 payable in first 6 months, increasing to full monthly price of £20 from month 7. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year. Compatible with our 5G mobile network as it rolls out in your area. Compatible device required. See three.co.uk/5g. Unlimited data usage in UK. Roaming subject to fair use. See three.co.uk/unlimited-data.

 

iPhone XR Unlimited data - save £120

Saving of £120 available on iPhone XR 64GB on our Unlimited data plan over 24 months versus previous price between 06/12/2019 and 19/12/2019. Advertised price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year. Unlimited data usage in UK. Roaming subject to fair use. See three.co.uk/unlimited-data.

 

Samsung Galaxy S10+ or S10 with free Watch Active GWP - save £120 on S10+ and £96 on S10

Promoter: Samsung Electronics (UK) Limited. Purchase a selected Samsung Galaxy handset between 23 December 2019 and 29 January 2020 and claim from Samsung within 30 days of purchase. See samsung.com/uk/watch-active-offer for full T&Cs. Saving of up to (£120/£96) and advertised price available on Samsung Galaxy (S10+/S10) on our Unlimited data plan over 24 months versus previous price between 06/12/2019 and 19/12/2019. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year. Unlimited data usage in UK. Roaming subject to fair use. See three.co.uk/unlimited-data.

 

iPhone 11 Unlimited data

Advertised price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year. Unlimited data usage in UK. Roaming subject to fair use. See three.co.uk/unlimited-data.

 

iPhone 8 30GB data - save £120

Saving of £120 available on iPhone 8 64GB on our 30GB data plan over 24 months versus previous price between 11/10/2019 and 02/01/2020. Advertised price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year. See three.co.uk/terms.

 

Samsung Galaxy S10e 30GB data - save £168

Saving of £168 available on Samsung Galaxy S10e on our 30GB data plan over 24 months versus previous price between 06/12/2019 and 19/12/2019. Advertised price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year. See three.co.uk/terms.

 

Samsung Galaxy A90 5G Unlimited data - save £240

Saving of £240 available on Samsung Galaxy A90 5G on our Unlimited data plan over 24 months versus previous price between 27/09/2019 and 19/12/2019. Advertised price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year. Compatible with our 5G mobile network as it rolls out in your area. See three.co.uk/5g. Unlimited data usage in UK. Roaming subject to fair use. See three.co.uk/unlimited-data.

 

Android range 2 - Pixel 4, A90 5G and OnePlus 7T - save up to £240

Saving of up to £240 available on Samsung Galaxy A90 5G on our Unlimited data plan over 24 months versus previous price between 27/09/2019 and 19/12/2019. Advertised price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year. Unlimited data usage in UK. Roaming subject to fair use. See three.co.uk/unlimited-data.

 

4G Home broadband

From price available on our 24 month unlimited data plan with Huawei HomeFi Plus. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year. Subject to coverage. Order by 4pm for next day delivery. See three.co.uk for terms.

Samsung Galaxy Watch Active Gift with Purchase

This promotion is operated by Samsung Electronics (UK) Limited (“Samsung”) and is available on new purchases of selected Samsung handsets (the “Qualifying Items”) between 00.01 on 23 December 2019 and 23.59 on 29 January 2020 from participating retailers (“Samsung Galaxy Watch Active Promotion”). Qualifying Items available from Three are shown at Table 1. The Samsung Galaxy Watch Active Promotion is available to residents (aged 18 or above) and registered companies of the UK, Isle of Man, Channel Islands or Republic of Ireland (“Eligible Participants”). The Samsung Galaxy Watch Active Promotion is not available in conjunction with any other offer or gift with purchase promotion, and is not open to employees of Samsung, Three or participating retailers as the end user.

 

To receive one Samsung Galaxy Watch Active (Silver) (“Promotional Item”) Eligible Participants must submit a valid claim by completing the online claim form and uploading proof of purchase and any other required information at samsung.com/uk/watch-active-offer (“Claim”). Samsung is responsible for delivery of Promotional Item to the Eligible Participant.

 

Claims must be submitted within 30 days of the date of purchase of the Qualifying Item (date of purchase counts as day 1). Eligible Participants may submit a maximum of one Claim per Qualifying Item and a maximum of two (2) Claims per Eligible Participant or a maximum of two hundred of fifty (250) Claims per registered business. Samsung will send Eligible Participants an email to confirm receipt and validation of Claim, subject to Samsung’s verification. It is the Eligible Participant’s responsibility to contact Samsung if an email acknowledgement has not been received within 7 days of a Claim being submitted.  Qualifying Items and Promotional Item are subject to availability.

 

Please review and comply with the Samsung Galaxy Watch Active Promotion instructions on how to claim and the terms and conditions which can be found here samsung.com/uk/watch-active-offer , which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Samsung Galaxy Watch Active Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.

 

 

 

Qualifying Items

Samsung Galaxy S10

128GB

Samsung Galaxy S10 5G

256GB

Samsung Galaxy S10+

128GB

Samsung Galaxy Note 10+ 5G

256GB

Apple TV+ subscription terms

iPhone or iPad with 1 year Apple TV+ subscription gift-with-purchase promotion terms and conditions – December 2019

This promotion is operated by Apple (“Apple”) and is available on new purchases of selected Apple products (“Qualifying Device”) from 10 September 2019 from participating retailers. Qualifying Devices available from Three are set out at Table 1. The Apple Promotion is available to residents (aged 18 or above) of the UK, Isle of Man, Channel Islands or Republic of Ireland (“Eligible Participants”).

 

To receive 12 months’ free subscription to Apple TV+ (“Promotion Product”), Eligible Participants must purchase a Qualifying Device and download and install the Apple TV App on their Qualifying Device. Claims must be made via Apple TV App using Apple ID within 3 months of date of purchase of the Qualifying Device. For Qualifying Devices purchased between 10 September 2019 and 1 November 2019, claims must be made 3 months from 1 November 2019. Maximum one Promotion Product per household regardless of the number of Qualifying Devices purchased. Eligible Participants can share the Promotion Product with up to 5 other family members via Family Sharing. The Apple Promotion cannot be used in conjunction with any other free trails or offers for the Promotion Product or otherwise. Qualifying Device subject to availability.

 

Eligible Participants are required to submit bank details when redeeming Promotion Product. A monthly subscription fee of £4.99 applies after the 12 months’ free subscription period ends and renews automatically each month unless cancelled. Eligible Participants can cancel at any time in the Apple TV App settings at least 1 day before each renewal date. Eligible Participants who cancel their subscription will lose access and the remainder of the 12 months’ free subscription which cannot be reactivated.

 

Please review and comply with the Apple Promotion instructions on how to claim and the terms and conditions which can be found here apple.com/promo, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Apple Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.

 

 

 

Qualifying Device

Device Size

iPhone 11

64GB, 128GB

iPhone 11 Pro

64GB, 256GB, 512GB

iPhone 11 Pro Max

64GB, 256GB, 512GB

iPhone Xs

64GB, 256GB, 512GB

iPhone Xs Max

64GB, 256GB, 512GB

iPhone XR

64GB, 128GB

iPhone 8

64GB

iPhone 7

32GB

iPad - 7th Generation

32GB

iPad - Pro 11

64GB

P30 Pro - Huawei Watch GT Active (Green)

Purchase a Huawei P30 Pro for Huawei Watch GT Active (Green)] Gift-with-purchase promotion terms and conditions

This promotion is operated by Huawei Technologies (UK) Co., Ltd (“Huawei”) and is available on new purchases of a Huawei P30 Pro on contract, PAYG or SIM free (“Qualifying Item”) between 00:01 31 January 2020 and 23:59 27 February 2020) from participating retailers (“Huawei Watch GT Active Promotion”). The Huawei Watch GT Active Promotion is available to residents (aged 18 or above) of the UK, Isle of Man, Jersey or Guernsey (“Participant”). Businesses wishing to participate must purchase the Qualifying Item Three Means Business only and other participating retailers (“Business Participant”). Unless stated otherwise within these Terms and Conditions, reference to Eligible Participants shall be taken to mean both Participants and Business Participants. The Huawei Watch GT Active Promotion is not available in conjunction with any other offer or gift with purchase promotion relating to the Qualifying Item.

To receive one Huawei Watch GT Active (Green) (“Promotional Item”) Eligible Participants must submit a valid claim by completing the online claim form and uploading proof of purchase and any other required information at https://consumer.huaweipromo.co.uk/gb
/en/pages/2020wintergwp/home
 between 14 February 2020 and 31 March 2020 (“Claim”). Eligible Participants must wait 14 days from the date of purchase of the Qualifying Item before submitting a valid claim. Huawei is responsible for delivery of the Promotional Item to the Eligible Participant.

Eligible Participants may submit a maximum of one Claim per Qualifying Item. Participants are permitted to submit five (5) Claims in total, and Business Participants are permitted to submit a maximum of ten (10) Claims in total. All Claims must be submitted by the Eligible Participant and not through agents, retailers, resellers, third parties or in bulk.

Participants who cancel or return their Qualifying Item within 14 calendar days from the date of purchase will not be eligible to receive the Promotional Item. For the avoidance of doubt, the date of purchase counts as day one (1). Qualifying Item and Promotional Item are subject to availability.

Please review and comply with the Huawei Watch GT Active Promotion instructions on how to claim and the terms and conditions which can be found here https://consumer.huaweipromo.co.uk/gb
/en/pages/2020wintergwp/home
, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Huawei Watch GT Active Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.

Huawei Freebuds 3 Gift-with-purchase promotion

Purchase Huawei Freebuds 3 for Huawei Wireless Charger Gift-with-purchase promotion terms and conditions

This promotion is operated by Huawei Technologies (UK) Co., LTD (“Huawei Promotion”) and is available on new purchases of Huawei Freebuds 3 (“Qualifying Item”) between 00:01 on 31 January 2020 and 23:59 on 27 February 2020 from participating retailers (“Huawei Wireless Charger Promotion”). The Huawei Wireless Charger Promotion is available to residents (aged 18 or above) of the UK, Isle of Man, Jersey or Guernsey (“Participant”). Businesses wishing to participate must purchase the Qualifying Item Three Means Business only and other participating retailers (“Business Participant”). Unless stated otherwise within these Terms and Conditions, reference to Eligible Participants shall be taken to mean both Participants and Business Participants. The Huawei Wireless Charger Promotion is not available in conjunction with any other offer or gift with purchase promotion relating to the Qualifying Item.

To receive one Huawei Wireless Charger (“Promotional Item”) Eligible Participants must by submit a valid claim by completing the online claim form and uploading proof of purchase and any other required information at https://consumer.huaweipromo.co.uk/gb/‌en/pages/2020wintergwp/home between 14 February and 31 March (“Claim”). Eligible Participants must wait 14 days from the date of purchase of the Qualifying Item before submitting a valid claim. Huawei is responsible for delivery of the Promotional Item to the Eligible Participant.

Eligible Participants may submit a maximum of one Claim per Qualifying Item. Participants are permitted to submit five (5) Claims in total, and Business Participants are permitted to submit a maximum of ten (10) Claims in total. All Claims must be submitted by the Eligible Participant and not through agents, retailers, resellers, third parties or in bulk.

Participants who cancel or return their Qualifying Item within 14 calendar days from the date of purchase will not be eligible to receive the Promotional Item. For the avoidance of doubt, the date of purchase counts as day one (1). Qualifying Item and Promotional Item are subject to availability.

Please review and comply with the Huawei Wireless Charger Promotion instructions on how to claim and the terms and conditions which can be found here https://consumer.huaweipromo.co.uk/gb
/en/pages/2020wintergwp/home
which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Huawei Wireless Charger Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.

Samsung Blue Rewards cashback promotion February 2020

This promotion is operated by Samsung Electronics (UK) Limited (“Samsung”) and is available on new purchases of selected Samsung products (the “Qualifying Items”) between 00.01 on 19 February 2020 and 23.59 on 31 March 2020 from participating retailers (“Samsung Blue Rewards Cashback Promotion – February 2020”). Qualifying Items available from Three and corresponding cashback amounts are shown in Table 1. The Samsung Blue Rewards Cashback Promotion – February 2020–is available to residents (aged 18 or above) and registered companies of the UK, Isle of Man, Channel Islands or Republic of Ireland. (“Eligible Participants”). The Samsung Blue Rewards Cashback Promotion – February 2020–is not open to employees of the promoter. To receive cashback Eligible Participants must submit a valid claim by completing the online claim form and uploading proof of purchase of the Qualifying Item and any other required information at https://samsungcashback.com/cashback-offer, and (“Claim”).

 

Claims must be submitted within 30 days of the date of purchase of the Qualifying Item (date of purchase counts as day 1). Eligible Participants may submit a maximum of one Claim per Qualifying Item and a maximum of four (4) Claims per household or a maximum of two hundred of fifty (250) Claims per registered business. Eligible Participants who purchase a second Qualifying Item and go on to make a valid Claim shall receive one additional fixed cashback reward of £25. Only one additional fixed cashback reward may be claimed.  

 

Samsung will send Eligible Participants email to confirm receipt and validation of Claim, subject to Samsung’s verification. It is the Eligible Participant’s responsibility to contact Samsung if an email acknowledgement has not been received within 7 days of a Claim being submitted. The cashback value will be paid to Eligible Participants by way of direct bank transfer, subject to successful validation by Samsung. Qualifying Item and cashback are subject to availability.

 

Please review and comply with the Samsung Promotion instructions on how to claim and the terms and conditions which can be found here https://samsungcashback.com/contact which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Samsung  Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.

 

Table 1 – Qualifying Items

 

 

Qualifying Item

Cashback Amount

Samsung A51

 

£50

Samsung A71

 

£60

 

Samsung S10 Lite

£80

 

Samsung A90 5G

£80

 

Samsung Note10+ 5G

(256GB)

£100

 

Samsung Tab S5e

(64GB, 4G)

£50

 

Samsung

46mm (BT)

£50

 

Samsung Galaxy Buds

£30

 

Samsung Galaxy Watch Active 2

40mm (Gold)

£50

 

Samsung Galaxy Watch Active 2

44mm (Black)

£50

Samsung Galaxy Watch Active

42mm (Black)

£30

 

 

 

 

 

 

Huawei Spring Cashback Promotion Terms and Conditions 2020

This promotion is operated by Huawei Technologies (UK) Co., LTD (“Huawei”) and is available on new purchases of selected Huawei products (the “Qualifying Items”) between 00:01 on 28 February 2020 and 23:59 on 26 March 2020 from participating retailers (“Huawei Spring Cashback Promotion”). Qualifying Items available from Three and corresponding cashback amounts are shown in Table 1. The Huawei Spring Cashback Promotion is available to residents (aged 18 or above) holding a valid bank account in the UK, Isle of Man, Jersey or Guernsey (“Participant”). Business customers may purchase selected Qualifying Items from participating retailers (P30 Series only) (“Business Participant”). Reference to Eligible Participants shall be taken to mean both Participants and Business Participants. To receive cashback Eligible Participants must submit a valid claim by completing the online form and uploading proof of purchase of the Qualifying Item and any other required information at consumer.huaweipromo.co.uk/huaweicashback2020 and claim (“Claim”).

 

Eligible Participants must wait 14 days after purchasing the Qualifying Item before submitting a Claim (date of purchase counts as day 1). Claims must be received by Huawei on or before 23.59 on 10 May 2020. Eligible Participants may submit a maximum of one Claim per Qualifying Item. Participants may submit a maximum of five (5) Claims and Business Participants may submit a maximum of ten (10) Claims in total.

 

Huawei will send Eligible Participants an email to confirm receipt and validation of Claim, subject to Huawei’s verification. It is the Eligible Participant’s responsibility to contact Huawei if an email acknowledgement has not been received within seven (7) days of a Claim being submitted. The cashback value will be paid to Eligible Participants by way of direct bank transfer, subject to successful validation by Huawei. Qualifying Item and cashback are subject to availability. The Huawei Spring Cashback Promotion cannot be used in conjunction with any other Huawei promotion.

 

Please review and comply with the Huawei Spring Cashback Promotion instructions on how to claim and the terms and conditions which can be found here consumer.huaweipromo.co.uk/huaweicashback2020 which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any cashback, subscription or product connected with the Huawei Spring Cashback Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.

 

 

Table 1 – Qualifying Items

 

Qualifying Item

Cashback Amount

Mate 20X 5G

£200

P30 Pro

£120

P30

£100

P30 Lite

£40

P30 Lite/NE

£60

Nova 5T

£80

Freebuds3*

£40

Watch GT 2*

£50

 

*Freebuds3 and Watch GT2 purchased on a monthly contract are excluded from this Promotion

 

 

 

Samsung S20 Pre-Order with Galaxy Buds+

Samsung Galaxy Buds+ Promotion: This promotion is operated by Samsung Electronics (UK) Limited (“Samsung”) and is available on new purchases of selected Samsung products (the “Qualifying Items”) between 20:00 on 11 February 2020 and 23.59 on 8 March 2020 from participating retailers (“Pre-Order Promotion”). Qualifying Items available from Three and corresponding gifts available by redemption (“Gift”) are shown in Table 1. The Samsung S20 range Pre-Order Promotion is available to residents (aged 18 or above) and registered companies of the UK, Isle of Man, Channel Islands or Republic of Ireland. (“Eligible Participants”). The Samsung S20 range Pre-Order Promotion is not open to employees of Samsung or participating retailers as the end user. To receive the Gift, Eligible Participants must submit a valid claim (“Claim”) by completing the online form and uploading proof of purchase of the Qualifying Item and any other information required via the Samsung Members app.

Claims must be submitted between 00:01 on 10 March 2020 and 23:59 on 31 May 2020. Eligible Participants may submit a maximum of one (1) Claim per Qualifying Item and a maximum of two (2) Claims per household or a maximum of two hundred of fifty (250) Claims per registered company.

Samsung will send Eligible Participants email to confirm receipt and validation of Claim, subject to Samsung’s verification. It is the Eligible Participant’s responsibility to contact Samsung if an email acknowledgement has not been received within 7 days of a Claim being submitted. Samsung will deliver the Gift to each Eligible Participant. Qualifying Item and Gift are subject to availability.

Please review and comply with the Samsung Promotion instructions on how to claim and the terms and conditions which can be found here www.samsung.com/uk/galaxys-preorder, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Samsung Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.

 

Table 1 – Qualifying Items and Gifts

 

Qualifying Item

Gift

 

S20 Ultra 5G 128GB

Samsung Galaxy Buds+ in white

S20+ 5G 128GB

Samsung Galaxy Buds+ in white

 

Samsung S20 Early Release: Pre-order and purchase the Samsung Galaxy S20, S20+ or S20 Ultra on any 24 month plan between 20:00 on 11/02/2020 and 23:59 on 08/03/2020 to be eligible for delivery or collection from a Three store on 10/03/2020, subject to stock availability.

Samsung S20 Pre-order Promotion. Promoter: Samsung Electronics (UK) Limited. Purchase a new Samsung Galaxy S20+ or S20 Ultra 5G between 11/02/20 and 08/03/20 from Three as a participating retailer. Claim Galaxy Buds+ (white) by redemption from Samsung Members app by between 10/03/20 and 31/05/2020. Subject to availability. Maximum 1 claim per purchase and 250 claims per Company participant. See www.samsung.com/uk/galaxys-preorder for full T&Cs. 

6 Months Half Price Unlimited - Samsung Galaxy S20 range: Offer available between 11/02/2020 and 12/03/2020 on Samsung Galaxy S20, S20+ or S20 Ultra on a 24-month Unlimited data plan. Advertised monthly cost payable in first 6 months, increasing to full monthly price from month 7. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year. See three.co.uk/terms.  

Huawei Gift with Purchase Promotion - March/April 2020

Promoter

  1. This Huawei promotion (“Promotion”) is run by Hutchison 3G UK Limited of Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH, trading as Three (“Three”).

Promotion Period

  1. The Promotion will commence at 09:00 on 13 March 2020 and will close at 23:59:59 on 1 June 2020 or, if sooner, once the available Gifts (described in Table 1 below) have been validly redeemed (the “Promotion Period”).

Eligibility

  1. To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“Participant”).

Offer

  1. Participants who purchase new selected Huawei products on a 24 month data plan shown in Table 1 below (the “Qualifying Items”) from Three (whether purchase is made in-store, online, or by telephone via our contact centre) within the Promotion Period are eligible to receive the corresponding Huawei product shown in Table 1 (“Gift”) free of charge, subject to stock availability. Please note that stock availability may be impacted by COVID-19 measures.

Table 1

 

Qualifying Item

 

 

Gift

 

Availability

 

Huawei Y6 2019

 

 

 

Sapphire Blue

 

32GB

Huawei Mini Speaker (x1)

(CM510)

 

4550

 

Figure includes stock in our retail stores which will be available when Three stores reopen.

 

Huawei P Smart 2019

Black

 

64GB

Huawei P30

Aurora Blue, Breathing Crystal or Black

 

128GB

Huawei Freelace (x1)

(CM70-L)

 

2584

 

Currently unavailable. Additional stock may become available when Three stores reopen.

 

Huawei Nova 5T

Crush Blue

 

128GB

  1. Delivery – Where the Promotion Product is purchased in-store the Gift will be provided in-store with the Promotion Product. Where the Promotion Product is purchased online or via our contact centre, the Gift will be delivered together with the Promotion Product.

 

  1. Limited availability – We will notify you once all Gifts (or all of one type of Gift) have been redeemed by updating these terms and conditions.

 

  1. Only one Gift per Promotion Product purchased. Participants may purchase more than one Qualifying Item and receive the corresponding Gift. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value. 

Other

  1. Delivery of the Gift (where applicable) will be to the UK or NI only postal address provided by the Participant.

 

  1. The Promotion is not redeemable with any other offer.

 

  1. Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.

 

  1. If you lawfully return your Promotion Product, you must also return your Gift.

 

  1. Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.

 

  1. Any third-party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.

 

  1. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion (including altering the Gift) by changing these terms and conditions. No correspondence will be entered into by Three.

 

  1. Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.

 

  1. Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.

 

  1. Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.

Samsung Galaxy S20, S20+ and Samsung S20 Ultra trade-in boost offer - March 2020

Terms and Conditions for trade-in of old phone to receive up to £200 trade-in boost (cashback by redemption) with purchase of Samsung Galaxy S20, S20+ and S20 Ultra on selected plans.

***

IMPORTANT NOTE: COVID-19 UPDATE (2 April 2020)

Due to Covid-19, this promotion is temporarily suspended as trade-ins cannot be processed. Our customer contact centres have been severely impacted due to government safety measures as we are asking customers not to contact us about this promotion at this time. We’ll be contacting customers who have purchased a qualifying S20 when the promotion re-opens.

***

1. The Samsung Galaxy S20, S20+ and S20 Ultra enhanced trade-in offer (“Promotion”) is run and operated by Hutchison 3G UK Limited trading as Three, Registered Office: Star House, 20 Grenfell Road,Maidenhead, Berkshire, SL6 1EH (“Three”, “We” or “Us”). Devices traded-in under the Promotion are recycled by our trade-in partner, Redeem UK Limited (a company registered in Scotland with company number 194216): Unit 9B,Pyramids Business Park, Easter Inch, Bathgate, West Lothian EH48 2EH (“Trade-In Partner”).

2. Dates: The Promotion will commence at 9:00 on 13 March 2020 and will close at 08.59 on 1 July 2020 (the “Promotion Period”).Trade-In claims must be submitted at a participating online at www.threetradein.co.uk (“Trade-In Site”) by 31 August 2020. The Promotion Period has been suspended until further notice. We will update these terms with revised details of how to claim and contact eligible customers when the promotion reopens in due course.

Promotion Details and Eligibility

3. Customers who purchase a Samsung Galaxy S20, S20+ and S20 Ultra on any 24 month data plan (“New Device”) online, in-store or via our contact centre within the Promotion Period and trade-in any fully functioning mobile phone listed among the qualifying devices on the Trade-In Site (“Trade-In Device”) are eligible to claim an additional £200 (“Reward”) on top of the standard trade-in value of their Trade-In Device (as calculated by the Trade-In Partner), subject to the terms of this Promotion. Rewards are provided by the Trade-In Partner via bank transfer (BACS) or cheque.

4. The Promotion is available to any Three customer who purchases (including upgrades to) a New Device during the Promotion Period. Customers should check their old phone is a qualifying Trade-In Device on the Trade-In Site before purchasing their New Device. A maximum of one trade-in per New Device is permitted under this Promotion.

5. Promotion claims can be made via the Trade-In Site as set out in paragraphs 9 to 12 below.

6. Trade-In Devices must meet certain requirements set out in paragraphs 13 to 20 below, and Trade-in values are calculated and vary depending on factors including the condition and functionality of your Trade-in Device. If a device is not considered eligible for this Promotion due to its condition, it may be eligible for Three’s standard, non-enhanced trade-in program via the Trade-In Site.

7. Neither Three nor our Trade-In Partner are responsible for any costs, charges and/or penalties arising before, or after, receipt of your device,or arising from any other circumstances whatsoever (together “Charges”).

8. The Promotion may be available in combination with other promotions operated by Three or a third party. Please refer to the terms and conditions of such promotions.


How to claim

Due to Covid-19, trade-ins cannot be processed at this time. We will update these terms with further details of how to claim when the promotion reopens in due course.


9. You will need a unique promotion code to claim your Reward. This will be provided by SMS to your New Device between 15 and 30 days after purchase of your New Device with a link to the Trade-In Site, unless you opt-out of receiving marketing from Three. Alternatively, if you have opted-out to receive our marketing communications we are not able to send the promotion code via SMS, but please contact our contact centre on 0333 338 1001 between 15 and 30 days of purchase of your New Device (where day of purchase counts as day 1) and one of our advisors will issue you with a promotion code and URL details.

10. Once you have your promotion code, follow the link or URL to the Trade-In Site and follow the trade-in instructions using your promotion code. You will then need to send your Trade-in Device to the Trade-in Partner and to claim your trade-in value and Reward.

11. On receipt of your Trade-in Device, our Trade-In Partner will assess your device and determine the trade-in value of your device. The Trade-in Partner will pay the trade-in value and Reward to you by bank transfer (BACS) or cheque.

12. Our Trade-in Partner will give the final decision on matters of valuation for online claims. Further terms applicable to trade-ins can be found at on the Trade-In Site.
 

Your Trade-In Device

13. Your Trade-In Device must be fully functional, include the battery and be in a good condition in order to be eligible for this Promotion. A Trade-In Device will not be eligible for this Promotion if it is materially damaged. For the purposes of this Promotion “materially damaged” shall be determined exclusively by the In-store advisor and may include (but is not limited to) the following defects:

a) An inability to power on or off;

b) External or internal liquid damage;

c) Aesthetic damage such as a screen crack, large scratch or visible LCD screen burn;

d) A screen which does not work or is not in tact;

e) An inability to carry out the functionality reasonably expected of such Trade-In Device; or

f) Any other damage which materially affects the appearance or functionality of Trade-In Device.

14. Any Trade-In Device must be original and meet the manufacturer’s original specifications. We or the Trade-In Partner may at any time reject a Trade-In Device.

15. You must own all rights, title and interests in your Trade-In Device. We may ask for proof of ownership. Ownership of the Trade-in Device will pass to Three when your Trade-In Device is accepted for trade-in in store. Trade-In Devices processed In-store will be purchased for onward recycling by the Trade-in Partner. The Trade-In Site is operated by our Trade-In Partner and is subject to their terms and conditions at www.threetradein.co.uk/Terms.aspx

16. Please remove SIM cards and SD cards before trading in your Trade-In Device. Any SIM cards or SD cards received by Three or our Trade-In Partner will be destroyed upon receipt in an appropriate manner, and, consequently cannot be returned. Neither Three nor our Trade-In Partner accepts liability in the event that any Trade-In Device received by Three containing a SIM card or SD card is lost in transit.

17. Please ensure all personal data is removed from your Trade-In Device before you trade-in. This includes but is not limited to all personal details, SMS, photos, videos, games, songs or other data. Neither Three nor our Trade-In Partner will accept responsibility for the security, protection, confidentiality or use of such data. By trading in your Trade-In Device to Three or our Trade-in Partner, you agree to release Three and our Trade-in Partner from all and any losses, claims or damages with respect to the data enclosed or stored therein or on any media used in conjunction with the Trade-In Device.

18. Where applicable, we recommend you take note of your IMEI number of your Trade-In Device in case there is a problem with your trade-in. Your IMEI number can generally be found at the back of your Trade-In Device under the battery or by typing in *#06#.

19. If you have an activation lock (such as a PIN or password) on or a device tracker associated with your Trade-In Device you should remove this before trading-in. Each Trade-In Device should match the make and model stated when registering your trade-in in store.

20. If your trade-in claim contains a Trade-In Device that our Trade-In Partner is unable to process (e.g. because of activation lock or device tracker not being removed) our Trade-In Partner (or Three on behalf of our Trade-In Partner) will, where possible, endeavour to notify you of a remedy that might allow our Trade-In Partner to successfully process your Trade-In Device. If after a period of 48 hours from any such notification Three or our Trade-In Partner has received no reply from you, we reserve the right to take such legal or other collection action we deem necessary to recover any value for such Trade-In Device already paid to you. Any stolen, blocked, counterfeit or fake devices will be held by us or our Trade-In Partner and reported to the police and we and our Trade-In Partner may take any further action deemed necessary in such event to recover any value of such Trade-In Device already paid to you.

Valuations

21. Valuations are calculated by our In-store advisors for in store Trade-Ins and by our Trade-In Partner for online trade-ins who will have the final decision on matters of valuation. The criteria used to value your Trade-In Device is based on numerous factors including changes in market value, functionality, grading and condition. The Promotion is not available for nil value devices as determined by the Trade-In Partner or an In-Store advisor. We and our Trade-In Partner may change the way in which we values devices from time to time and prices offered by us and our Trade-In Partner are subject to change at any time without notice. Changes made by our Trade-In Partner are outside of Three’s control and Three accepts no liability for such changes. No two phones are ever the same and grading varies from model to model, depending on the damage and condition. Reductions to the value of your Trade-In Device may vary depending on whether your Trade-In Device can be reused, resold or recycled.

General

22. Refunds for any New Device you purchase are subject to the contract you take out with Three for that New Device. If your New Device is determined to be faulty after purchase and you elect not to swap this for a replacement New Device you will not be entitled to retain or receive back the full promotional value of the trade-in. In these circumstances your refund will be calculated based on the market value of your Trade-In Device at the value determined by our Trade-In Partner as at the date you traded-in you Trade-In Device, excluding any bonus value provided under this Promotion.

23. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in this Promotion (or any aspects of them), and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused arising out of or connected to this Promotion.

24. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the Terms and Conditions of the Promotion (including, without limitation, to cancel, modify or supersede the Promotion) by changing these Terms and Conditions. No correspondence will be entered into by Three.

25. Information that Participants supply when entering the Promotion will be used only in accordance with these Terms and Conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.

26. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable, in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question will not be affected.

27. These Terms and Conditions and any contract entered into between Three and you will be governed by English law.

Huawei Mate XS with Leather Envelope Cover gift-with-purchase promotion terms and conditions – March 2020 – Limited to first 250 Huawei Mates purchased

 

Promoter

  1. The Huawei Mate XS with Leather Envelope Cover promotion (“Promotion”) is run by Hutchison 3G UK Limited of Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH, trading as Three (“Three”).

 

Promotion Period

  1. This Promotion is limited to the first 250 units of the Huawei Mate XS sold. The Promotion will commence at 9:00am on 20th March 2020 and will close on the sale of the 250th Huawei Mate XS sold, or sooner at the discretion of Three (the “Promotion Period”).

 

Eligibility

  1. To be eligible to participate in the Promotion, you must be a resident of the United Kingdom or Northern Ireland and aged 18 or over (“Participant”).

 

Offer

  1. Participants who purchase a new model of the Huawei Mate XS 5G (Interstellar Blue, 512GB) on any data plan (“Promotion Product”) from Three (whether purchase is made in-store, online, or by telephone via our contact centre) within the Promotion Period are eligible to receive a Huawei Leather Envelope Cover (In Black) worth £109.00 RRP (“Gift”) free of charge, subject to stock availability, being 250 units.

 

  1. Delivery – Where the Promotion Product is purchased in-store the Gift will be provided in-store with the Promotion Product. Where the Promotion Product is purchased online or via our contact centre, the Gift will be delivered together with the Promotion Product.

 

  1. Limited availability – There are a total of 250 Gifts to be given away as part of the Promotion. We will notify you once all Gifts have been redeemed by updating these terms and conditions.

 

  1. Only one Gift per Promotion Product purchased. Gifts are non-transferable and there is no cash alternative. Three reserves the right to substitute the Gift for a gift of equal or greater value at any time. 

 

Other

  1. Delivery of the Gift (where applicable) will be to the UK or NI only postal address provided by the Participant.

 

  1. The Promotion is not redeemable with any other offer.

 

  1. Three reserves the right to disqualify any Participant’s entry which it deems, at its sole discretion, to contravene the spirit and/or terms and conditions of this Promotion and any Gift must be returned immediately.

 

  1. If you lawfully return your Promotion Product, you must also return the Gift.

 

  1. Three shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid claims to a Gift, including, without limitation, to require further verification as to proof of purchase of a Promotion Product, as well as the identity of a Participant.

 

  1. Any third-party terms and conditions relating to the Gift are beyond the control of Three. Each Participant agrees that the cost of and the responsibility for complying with such terms and conditions will be borne solely by them.

 

  1. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of the Promotion, including, without limitation, to withdraw, cancel, modify or supersede the Promotion (including altering the Gift), at its discretion either without notice or by changing these terms and conditions. No correspondence will be entered into by Three.

 

  1. Information that Participants supply when entering the Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms.

 

  1. Three cannot and does not accept responsibility for Promotion entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Promotion, redemption process for the Gift, or any Gift connected with the Promotion and it excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of Gifts.

 

  1. Entry into the Promotion signifies acceptance of these terms and conditions, which are governed by English law.

Huawei P40 Pro Pre-order for Huawei Freebuds 3, Supercharge Wireless Charger and Supercharge In Car Wireless Charger Gift-with-purchase promotion terms and conditions

  1. This Huawei P40 Pro gift with purchase promotion is operated by Huawei Technologies (UK) Co., Ltd (“Huawei Promotion”) and is available to customers aged 18 and above who make pre-orders of a Huawei P40 Pro on either a monthly contract or as ‘Pay As You Go’ (“Qualifying Item”) before 23:59 on 06/04/2020 from Three (“Eligible Customers”).

 

  1. Eligible Consumers can receive one (1x) Huawei Freebuds 3, one (1x) Supercharge Wireless Charger and one (1x) Supercharge In Car Wireless Charger (“Promotional Gift Bundle Item”) by submitting a valid claim via Huawei’s website between 21/04/2020 and 30/06/2020.

 

  1. Eligible Customers may only submit a claim for the Promotional Gift Bundle Item after fourteen (14) calendar days of the date of purchase, and following the steps set out in paragraph 4 below.

 

  1. Following the fourteen day (14) waiting period, Eligible Customers must visit huaweipromo.co.uk/huaweiP40propreorder/terms on or between 21st April 2020 and 30th June 2020, complete and submit the claim form and provide:
  2.  

    1. the IMEI of the Qualifying Item
    2. their postal address; and
    3. upload a copy of their proof of pre-order and purchase (as applicable) of the Qualifying Item from Three. Claim form information and supporting proof of purchase documents (as applicable) must be received on or before 23:59 BST 30th June 2020 to be eligible to claim the Promotional Gift Bundle Item.

 

  1. See FAQs at huaweipromo.co.uk/huaweiP40propreorder for details of the form of supporting documents required as evidence of pre-order and purchase for each of the participating retailers and the information to be provided as part of the claim form process.

 

  1. Promotional Item and Qualifying Product are subject to availability and Huawei reserves the right to replace it (or any part of it) with an alternative promotional offer of equal or higher value. Only one claim per Qualifying Item and only five claims per Eligible Customer. This Promotion cannot be used in conjunction with any other Huawei promotion.  Pre-orders must be made by 6th April 2020 and purchases must be completed by 15th May 2020. 

 

  1. Eligible Customers who cancel their pre-order or purchase will not be eligible to receive the Promotional Gift Bundle Item nor will Eligible Customers who return the Qualifying Item to Three within 14 calendar days of the date of purchase.

 

  1. This Huawei Promotion is available to UK residents only and includes Isle of Man, Jersey and Guernsy.

 

  1. Please review and comply with the Huawei Promotion instructions on how to claim and the terms and conditions which can be found here huaweipromo.co.uk/huaweiP40propreorder.

 

  1. The terms and conditions of the Huawei Promotion are outside of Three’s control and may be subject to change. Three cannot accept responsibility and will not be liable for any third party terms (including any failure by Huawei to abide by such terms or any modifications to such terms) applicable to the Huawei Promotion.  Links to third party websites from our site are provided solely for your convenience.  If you use these links you will leave our website and Three does not control nor is responsible for these websites, their content or their availability.

 

  1. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any of the Promotional Gift Bundle Items, or product connected with the Huawei Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.

Phones Are Good Holiday Giveaway

These terms and conditions are the rules which apply to this prize draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.

 

1. Promoter: Phones Are Good Holiday Prize Draw (“Prize Draw”) is organised by Hutchison 3G UK Limited trading as Three, Registered Office: Star House, 20 Grenfell Road, Maidenhead, Berkshire, SL6 1EH (“Three” or “We”). The Prizes are administered and provided by Three.

 

2. Dates: The Prize Draw opens on 11/02/19 at 00:01 GMT and closes on 03/03/2019 at 23:59 GMT.

 

3. Eligibility: To be eligible to enter the Prize Draw entrants must be an existing Three UK customer with a valid Three UK mobile telephone number, over 18 years of age, a UK resident and the holder of a valid Twitter, Facebook or Instagram account (“Eligible Entrants”). Entrants may be required to provide their Three UK mobile or account number to prove their eligibility. This Prize Draw is not open to employees of Three, its agents, contractors, consultants, or anyone professionally connected with the Prize Draw.

 

4. Entry: To enter the Prize Draw, Eligible Entrants must post on Twitter, Facebook or Instagram, using the #ThreeTheLove hashtag to the post. Personal details including name and social media URL may be captured. (“Qualifying Entries”).

 

5. Rules: The following rules shall also apply to the Prize Draw:

a. Only one entry per Eligible Entrant will be considered by Three and entered into the Prize Draw. Multiple entries will render all entries, by that specific person, as void.

b. Late entries will not be taken into consideration in selection of the winner.

c. The winner warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete.

d. Three reserves the right to exclude and/or disqualify any entries which it deems, in its sole and absolute discretion, to be (i) offensive, defamatory or inappropriate (ii) failing to comply with these terms and conditions and/or (iii) is contrary to the spirit or intention of the Prize Draw.

6. Prize:  

a. easyJet Holiday Voucher: Only one (1) winner will receive a £1,000 easyJet holiday voucher to be spent on one easyJet package holiday on easyJet holidays (the “Website”). Allocation of the prize remains at Three’s sole and absolute discretion. The following restrictions, limitations and information apply to the easyJet holidays voucher:

• The voucher is personal to you and is not transferable.

• The prices of the holidays on the Website include flights, hotels, luggage and transfers.

• The voucher cannot be used for flights only. The easyJet holidays service is provided by HotelOpia S.L.U. t/a easyJet holidays.

• easyJet Holidays’ standard terms and conditions will apply to any booking made and are outside of Three’s control

• easyJet holidays are ATOL protected.

• Only one holiday may be booked per voucher.

• No cash alternative is available – if your holiday is less than £1,000 no cash will be given.• It is not possible to use your voucher for bookings less than two (2) days from the date of travel.

• Your voucher may not be used in conjunction with any other voucher or promo code offer.

• Your voucher must be redeemed within six (6) months of receipt (see redeeming your prize below).

 

7. Selection of winners: The winner will be randomly selected, under independent supervision, from all Qualifying Entries by 4 March 2019. The decision will be final and Three will not enter into any correspondence. 

 

8. Contacting the winners: Reasonable efforts will be made by Three to contact the winner of the Prize via direct message on Facebook, Twitter or Instagram by 04/03/2019. If the winner of the Prize cannot be successfully contacted, does not claim the Prize within 24 hours of notification (by responding to Three), or are unable to comply with these terms and conditions, Three reserves the right to offer the relevant Prize to another Eligible Entrant. Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize.

 

9. Redeeming your Prize: The winner of the easyJet holiday voucher will be required to provide a valid Three UK mobile telephone number in order to receive the Prize. Three will send you an SMS containing a 12 digit code which acts as your easyJet holiday voucher within 14 days of your selection. Upon receiving your code you will need to access easyJet holidays and select a holiday. Once you have selected your holiday call 02034 990458 and quote your Voucher code (calls cost the same as a local call. Lines are open 10am to 8pm Monday to Friday, and 10am to 5pm Saturday and Sunday). Your Voucher will expire six (6) months after receiving your voucher from Us. Winners may also be required to submit additional valid identification before receiving the Prize. The winner warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete.

 

10. Privacy: Any personal data collected by Three will be used solely to administer and fulfil this Prize Draw. Information that entrants supply when entering the competition will be used only in accordance with Three’s Web Privacy Policy and these terms. Our use of such information will also be subject to our Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. To view Three’s Web Privacy Policy, click here: http://www.three.co.uk/terms-conditions/your-privacy.

 

11. General:

a. The Prize is not transferable.  No cash alternatives will be offered.  Three reserves the right at any time to substitute an alternative prize of similar or greater value. Further, we reserve the right at any time to cancel, modify or supersede the Prize Draw (including altering the Prize). No communications will be entered into by us regarding this. This Prize Draw is free to enter and no purchase is necessary. The winner of the Prize agrees to cooperate with any reasonable requests made by Three relating to any post-winning promotional activity (such as including his/her first name and entry being used in any and all Three marketing activity across all media).

b. This Prize Draw is in no way endorsed by, sponsored by, associated with or administered by any third parties, including Facebook, Twitter or Instagram.

c. All third-party terms and conditions relating to the Prize Draw, including easyJet holidays terms and conditions, are beyond our control. Three cannot accept responsibility and will not be liable for any failures to abide by all third-party terms applying to the Prize.

d. Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Prize Draw or the Prize (or any aspects of them), and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a winner of the Prize arising out of or connected to the Prize or this Prize Draw.

e. Entry into the Prize Draw signifies your acceptance of these terms and conditions. We also reserve the right to amend these terms and conditions at any time without notice. Any changes to the terms will be published at Three Terms & Conditions. These terms are governed by English law.

8-Bit Instagram Prize Draw

8-Bit Instagram Prize Draw Terms and Conditions August 2019

These terms and conditions are the rules which apply to this competition. By submitting an entry, entrants will be deemed to have agreed to be bound by them.

1) Promoter: 8-Bit Festival Finder Instagram Prize Draw (“ 8-Bit Draw”) is organised by Hutchison 3G UK Limited trading as Three, Registered Office: Star House, 20 Grenfell Road, Maidenhead, Berkshire, SL6 1EH (“Three” or “ We”). The Prizes are administered and provided by Three.

2) Dates: The 8-Bit Draw opens on 9th August 2019 at 09.00am GMT and closes on 9th Sept 2019 at 11.59pm GMT (the “ Promotion Period”).

3) Eligibility: To be eligible to enter the 8-Bit Draw entrants must be a UK resident with a public Instagram account and be over 18 years of age (“ Eligible Entrants”). This 8-Bit Draw is not open to employees of Three, its agents, contractors, consultants, or anyone professionally connected with the 8-Bit Draw.

4) Entry: To enter the 8-Bit Draw, Eligible Entrants must: (1) play the competition game in the Story on our Instagram account (@ThreeUK) and find and screenshot the guitar emoji 🎸; then (2) DM us with the guitar emoji in your screenshot; and (3) follow Three’s Instagram account (@ThreeUK); (“ Qualifying Entries”).

5) Rules: Three reserves the right to exclude and/or disqualify any entries which it deems, in its sole and absolute discretion, not to comply with these terms and conditions and/or is contrary to the spirit or intention of the 8-Bit Draw.

6) Selection of winners: The winners, of which there will be two, will be randomly selected, under independent supervision, from all Qualifying Entries, within 48 hours of the end of the Promotion Period. The decision will be final and Three will not enter into any correspondence.

7) Prize:

a) £250 worth of vouchers at a high street store of the winner’s choosing.

i) The two winners will be drawn at random and only one Prize will be awarded to each winner. Allocation of the Prize remains at Three’s sole and absolute discretion.

8) Contacting the winners: Reasonable efforts will be made by Three to contact the winners of the Prize via Instagram direct message. If the winners of the Prize cannot be successfully contacted or has not responded within 5 days of being contacted, or they are unable to comply with these terms and conditions, Three reserves the right to offer the relevant Prize to another Eligible Entrant (subject again to the same independent selection as detailed in Clause 6). Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize.

9) Redeeming your Prize: The winner will be required to provide a valid UK postal address, a contact telephone number and may be asked to prove their date of birth - by sharing a photo of their photo ID or similar - to receive their Prize. The winner may also be required to submit additional valid identification before receiving the Prize. The winner warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete.

10) Privacy: Information that entrants supply when entering the 8-Bit Draw will be used only in accordance with Three’s Web Privacy Policy and these terms. Our use of such information will also be subject to our Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. To view Three’s Web Privacy Policy, click here: http://www.three.co.uk/terms-conditions/your-privacy .

11) General:

a. One entry per person. The Prize is not transferable. No cash alternatives will be offered. Three reserves the right at any time to substitute an alternative prize of similar or greater value. Further, we reserve the right at any time to cancel, modify or supersede the 8-Bit Draw (including altering the Prize). No communications will be entered into by us regarding this. This 8-Bit Draw is free to enter, and no purchase is necessary. The winner of the Prize agrees to cooperate with any reasonable requests made by Three relating to any post-winning promotional activity (such as including their first name and entry being used in any and all Three marketing activity across all media).

b. All third-party terms and conditions relating to the 8-Bit Draw are beyond our control. Three cannot accept responsibility and will not be liable for any failures to abide by all third-party terms applying to the Prize.

c. This Prize Draw is in no way endorsed by, sponsored by, associated with or administered by Instagram.

d. Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the 8-Bit Draw or the Prize (or any aspect of it), and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a winner of the Prize arising out of or connected to the Prize or this 8-Bit Draw.

e. Entry into the 8-Bit Draw signifies your acceptance of these terms and conditions. We also reserve the right to amend these terms and conditions at any time without notice. Any changes to the terms will be published at three.co.uk/terms . These terms are governed by English law.

Spin the Wheel Prize Draw 2019

 

These terms and conditions are the rules which apply to this Prize Draw. By submitting an entry, entrants will be deemed to have agreed to be bound by them.

  1. Promoter: “Three Spin the Wheel 2019” Prize Draw”) is organised by Hutchison 3G UK Limited trading as Three, Registered Office: Star House, 20 Grenfell Road, Maidenhead, Berkshire, SL6 1EH (“Three” or “We”). The Prizes are administered and provided by Three.

 

  1. Dates: The Prize Draw will be held at the following Intu shopping centres on the dates and times specified below between 24 September 2019 and 9 October 2019 (“Prize Draw Period” and each such occasions being a “Spin the Wheel Event”) :

 

Centre

Date of Spin the Wheel Event

Time

(GMT)

intu Chapelfield

03-Oct

5-9pm

intu Derby

01-Oct

6-10pm

intu Merry Hill

24-Sep

3-9pm

intu Metrocentre

25-Sep

4-9pm

intu Potteries

01-Oct

5-9pm

intu Victoria Centre

01-Oct

6-10pm

intu Trafford Centre

01-Oct

4-10pm

intu Lakeside

09-Oct

4-10pm

intu Eldon Square

01-Oct

4-9pm

intu Arndale Centre

24-Sep

12-8pm

 

 

  1. Eligibility: To be eligible to enter the Prize Draw entrants must:

 

  1. be a UK resident and be  over 18 years of age;
  2. attend a Spin the Wheel Event;
  3. provide photographic ID to prove their eligibility to enter the Prize Draw; and
  4. not be an employee of Three, its agents, contractors, consultants, or anyone professionally connected with the Prize Draw

(“Eligible Entrants”).

 

  1. Entry: To enter the Prize Draw, Eligible Entrants must attend a Spin the Wheel Event during the Prize Draw Period  and take part in the ‘spin the wheel activation’, following the instructions given by Three’s representatives at the Spin the Wheel Event(“Qualifying Entries”).

 

  1. Rules: Maximum one entry into the Prize Draw per Eligible Entrant. Three reserves the right to exclude and/or disqualify any entries which it deems, in its sole and absolute discretion, (i) to be offensive or inappropriate (ii) fail to comply with these terms and conditions and/or (iii) to be contrary to the spirit or intention of the Prize Draw.

 

  1. Prize: There are multiple prizes and limited numbers of each, as set out in the table below. Each Prize will fall in one of three Prize categories (“Prize Tiers”) as set out below:

 

Prizes

Tier

Number

     

Selfie Rings

Living Colour

2500

Waterproof Phone Pouch

Living Colour

2500

Costa Vouchers

Living Colour

2500

 

   

Accessory vouchers £5

Silver

100

Deliveroo Vouchers £5

Silver

10

Phone Fan

Silver

2500

Cablet

Silver

2500

 

 

 

Tinder Vouchers

Gold

80

Deliveroo Voucher £10

Gold

10

Huawei Handset

Gold

6

 

 

  1. Selection of winners: Every Qualifying Entry will win a Prize, determined based on the result of the Eligible Entrants spin of the wheel at the Spin the Wheel Event.

 

  1. Redeeming a Prize: After the Eligible Entrant has won their Prize Three’s representative at the Spin the Wheel Event will give the Eligible Entrant a Prize Tier voucher. The Eligible Entrant must take this voucher to the Three Store in the shopping centre where they entered the Spin the Wheel Event on the same day as the Spin the Wheel Event. To receive their Prize, Eligible Entrants will be required to provide valid photographic ID and surrender their voucher. A Three Store advisor will select one Prize for the Eligible Entrant from the relevant Prize Tier. Prizes vary and are subject to availability. The choice of Prize the Eligible Entrant will receive from a Prize Tier is at the Three store advisor’s discretion.

 

  1. Privacy: Information that entrants supply when entering the Prize Draw  will be used only in accordance with Three’s Web Privacy Policy and these terms and conditions. Our use of such information will also be subject to our Privacy Notice contained in Section 13 of the terms and conditions governing the use of Three Services. To view Three’s Web Privacy Policy, click here: http://www.three.co.uk/terms-conditions/your-privacy.

 

  1. General:

 

    1. One entry per person. Each Prize is not transferable. No cash alternatives will be offered. Three reserves the right at any time to substitute an alternative prize of similar or greater value. Further, we reserve the right at any time to cancel, modify or supersede the Prize Draw (including altering the Prize). No communications will be entered into by us regarding this.

 

    1. This Prize Draw is free to enter, and no purchase is necessary.

 

    1. The winner warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete.

 

    1. All third-party terms and conditions relating to the Prize Draw are beyond our control. Three cannot accept responsibility and will not be liable for any failures to abide by all third-party terms applying to the Prize.

 

    1. Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the  Prize Draw or Prize (or any aspects of them), and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a winner of a Prize arising out of or connected to the Prize or this Prize Draw.

 

    1. Participating at a Spin the Wheel Event signifies your acceptance of these terms and conditions. We also reserve the right to amend these terms and conditions at any time without notice. Any changes to the terms will be published at http://www.three.co.uk/terms-conditions/intu-student-nights-competition-2017. These terms are governed by English law.

Code of Practice

Here you'll find general information about us, the services we offer and how to get in touch with us. In this code of practice we tell you about your rights as a UK mobile customer as well as your responsibilities when joining us. And we explain our commitment to you as a customer.

We always strive to deliver the highest standards of service possible. Apart from anything else, it simply makes good business sense. So one of the main reasons for publishing this code is to assure you of our good intentions and explain clearly what you can expect from us. There's another reason, too. Legally, we have to provide certain information to meet the requirements of the communications regulator, Ofcom.

We hope that we've made this code as clear as possible. If not just get in touch and we'll be happy to run through things. This code of practice is available on our website, three.co.uk, and on request by contacting customer services. Copies are available in some alternative formats.

We also produce supplementary codes on specific services and other mobile issues; if you want a copy of our codes or more general information please visit our website.

Who we are and what we offer

Three is the trading name for Hutchison 3G UK Limited. We are a UK mobile network operator; our head office is in Maidenhead.

We provide 3G (third generation) and 4G (fourth generation) mobile communications, incorporating mobile internet, voice, text and data services and 5G (fifth generation) mobile communications including fixed wireless access. See three.co.uk/5g for more info.

Our Commitment to you

Customer Services

We want to give customers a great service so we are always looking for ways to improve. However, if you feel we are not achieving this, please contact us. We want to deliver a service that you use, enjoy and value. That's why we provide clear, concise answers to questions, publish information that is relevant and easy to understand at three.co.uk, respond as quickly as possible to complaints and put you in control of your account with My3 account.

Contacting us couldn’t be simpler. You can get in touch with us by completing a form online, phone, or send us a letter. If you’d prefer to talk face to face, why not visit one of our stores?

Online

You'll find lots of useful information about Three and our services at three.co.uk

By webchat

You can contact us online by chatting to an advisor using our webchat service at www.three.co.uk/contact_us - just select what it is you’d like to talk to us about and click on “Live Chat”.

By phone - Pay Monthly

In the UK, you can call from your Three mobile on 333 (this will be free unless you’re on one of Essential plans, in which case it will come out of any available minutes allowance you have or if not, you’ll be charged our standard out of allowance rates).

You can also get in touch from abroad by calling +44 7782 333 333 - calls are charged at the current roaming rate or will come out of any available voice allowance if you are calling from a Roam Like at Home country.

By phone - Pay As You Go

In the UK, you can call free from your Three mobile on 444.

You can also get in touch from abroad by calling +44 7782 333 444 - calls are charged at the current roaming rate or will come out of any available voice allowance if you are calling from a Roam Like at Home country.

By phone - Mobile Broadband

In the UK, you can call free from a Three mobile on 500. You can also get in touch from abroad by calling +44 7782 333 500 - calls are charged at the current roaming rate or will come out of any available voice allowance if you are calling from a Roam Like at Home country using a Three phone.

By phone – Business customers

In the UK, you can call free from your Three mobile on 337.

You can also get in touch from abroad by calling +44 7782 333 337 - calls are charged at the current roaming rate or will come out of any available voice allowance if you are calling from a Roam Like at Home country.

By phone from a non-Three mobile

If you are a phone customer, dial 0333 300 3333 (calls are charged at your standard rate). If you are a mobile broadband customer, dial 0333 300 0500 (call are charged at your standard rate).

By post

You can write to us at:

Three Customer Services
Hutchison 3G UK Ltd
PO Box No. 333
GLASGOW
G2 9AG

Ways to join Three

Price Plans & ways to pay

We aim to be highly competitive when it comes to our rates. Our prices vary depending on the plan you choose. The most up-to-date prices on our products and services are always available on our website and through Three stores and authorised retailers.

Pay Monthly price plans (packages including a device and SIM Only) usually have a minimum contract term, for example 24 months. If you are on a Pay Monthly plan you will have committed to remain connected to Three until the term has been completed. At Three we have the right to stop your service if you fail to pay money owed or breach our Terms and Conditions.

Some SIM Only Pay Monthly plans have a minimum term of one month and then continue to “roll” until you terminate these SIM only contracts at any time by giving us one month’s notice.

If you're on a Pay Monthly contract, we bill you for the services you use on a monthly basis. Every month we send you either an electronic bill or a paper bill in the post. Your bill can be either a fully itemised bill or a summary statement. If you have opted for a paper bill and you want a fully itemised bill, you will pay a charge for the itemised bill (or you can choose a free of charge summary statement) If you have opted for an electronic bill, you can choose to receive a fully itemised bill or a summary bill free of charge. Our bills will show your usage, charges and the date that a payment is due.

As far as payment is concerned, new customers can only join pay monthly plans on direct debit and our plans’ prices include a discount for paying by this efficient means. Direct debit is brilliant for you as payment will be taken automatically and your account will not be suspended if you forget to pay. It is also the most efficient method for us. You should maintain your direct debit whilst you stay as a pay monthly customer. You can change your bank details at any time, just let us know.

We cannot prevent you from cancelling your direct debit, and if you do, you are still required to pay your bills by the due date. We will retain your discount if you give us any of the following given means of payment provided that you simply allow us to store your selected payment method so that we can charge you on your billing date each month. Don’t worry, you can swap these details at any time and on multiple occasions. If you do not permit us to store payment details, you will lose the recurring payment discount. You can choose any of the following given means of payment. Simply allow us to store details and you will remain eligible for the £5 monthly recurring discount.

  • Visa
  • Mastercard
  • American Express
  • Direct Debit

If you're on a Pay Monthly price plan, you can check which calls, texts and services are included in your plan. Pay as You Go means just that - there’s no minimum term contract and no monthly bills; just buy a Pay as You Go SIM from us and start using it straight away. When you run out of credit you just buy a Top-up voucher.

Pay As You Go Top-up vouchers can be purchased from a range of outlets across the UK including places you can purchase Three phones. If you register a credit or debit card, you can also top up using My3 online, My3 on your handset, and by calling 444 free from your Three phone. Further details on how it all works are available at three.co.uk. You can check Three's network coverage by going to Network Coverage at three.co.uk or by contacting customer services.

Keeping you up to date

We use customer bills, leaflets, emails, letters, text, picture and video messages to keep you up to date with our news, services, products and exclusive deals. The latest Information is also available online at our website.

Your privacy

We'll only use your personal information in accordance with our Privacy Policy and relevant UK data protection and privacy legislation. You’ll find our Privacy Policy on our website and in our Terms and Conditions. An up to date copy of our Privacy Policy can be viewed at three.co.uk/Privacy_Cookies and Terms and Conditions can be viewed at three.co.uk/Terms .

By agreeing to the terms of our Privacy Policy, you give us permission to collect information about how, when and where you use our services. With your consent, we may from time to time contact you for marketing purposes (see the section called 'Keeping you up to date') and share your information with members of the Three group – but not with anyone else. If we collect sensitive information, we'll seek your permission first before sharing it.

Subject to your preferences and only where you have given us permission, we may enter your name, address and telephone number in a publicly available directory enquiry service and directories operated by us or by a licensed third party operator such as BT.

For further information, or answers to queries, please send an email to dpa.officer@three.co.uk or write to:

DPA Officer
Three
Star House
20 Grenfell Road
Maidenhead
SL6 1EH

Warranty, repairs and insurance

Your mobile will be covered by a warranty covering defects in material or workmanship. If you experience a problem with your device, just get in touch with us and we will tell you what to do next.

If your device needs to be repaired, you may need to get in contact with the manufacturer so that it can be sent for repair. The device is normally repaired and returned back to you within 5 days.

If you purchased a refurbished handset from us, and you experience a problem with it, just get in touch with us and we will tell you what to do next.

We also offer insurance to cover you if anything goes wrong with your handset or if it gets lost or stolen – you can find out more about this at Three.co.uk/threerescue

Returns & Exchanges policy

We always hope you’re happy with your new purchase, whether it’s a Device or Accessory, and/or a service agreement for our Network Services, but just in case you’re not, here’s what you can do.

Purchases from Three Stores

We’re sorry, but if you bought a Device or Accessory from a Three Store and you change your mind, you’ll be unable to return or exchange it, except in accordance with your statutory rights.

Purchases from Three.co.uk and Telesales

If you change your mind, you can return or exchange your purchase within 14 days of receiving your Device or SIM card (where no Device was purchased). If you use any services during the returns period, you could be charged for those services and any reduction in value of the Device - you can turn on and use your Device to inspect it and to make sure you’ve received what you thought you were buying, but if any damage is caused, or it is used beyond what’s reasonable, we have the right to charge you for any loss in value to the goods as a result of your use or damage. You’re allowed to do what is reasonable to ensure you’ve received what you thought you were buying and that it works as expected. All Devices must be returned, together with all packaging, manuals, accessories, any free gifts and your proof of payment.

You’ll also need to provide your receipt or delivery note as proof of purchase. If you are unsure what to do, please:

1. contact the retailer that sold it to you (if you didn’t purchase your device directly from Three); or

2. return to the Three Store that sold it to you (if you purchased your device from a Three store; or

3. call 0333 300 3333 (your standard call charges will apply) if you purchased your device from Three’s telephone sales team or three.co.uk.

Purchases from other retailers that aren’t Three.

You’ll need to check with them to see what their returns and exchanges policy is. If you are given an exchange or refund but have connected to Three and used any of our services then we may charge you for these. A full copy of our Returns & Exchange policy can be found at three.co.uk/returns

Our Network reliability

The network may cease to function if there is a power cut or failure that affects the Three network. These failures may be caused by reasons outside our control. There can also be instances where service has to be stopped for a short period while essential maintenance is carried out. We try to keep these periods as infrequent and brief as possible and try to warn you if we think you will be affected.

Emergency Services

You can make free calls to emergency services from your Three mobile in the UK by calling 999 or 112. When you’re outside of coverage on our network, your phone will try to locate another mobile network so that you can make emergency calls. Emergency service calls should not be made using voice over IP (“VoIP”) services, such as Skype, on your Three mobile as your location data will not be shared with the Emergency Services and VoIP calls may cease if there is a power cut or power failure or a failure of the Internet Connection on which the service relies. If you need to call Emergency Services, you should do so by making a normal voice call from your mobile.

The Key Small Print

Terms & Conditions

If your Price Plan has a minimum term, then you are committed to remain connected to Three until the expiry of that minimum term. If you sign up to a Pay Monthly Package which includes a Device or a Pay Monthly SIM Only plan, the Monthly Charge for this is the minimum price you agree to pay us for Three Services provided to you under your agreement, for the Minimum Term. Each May, your Monthly Charge will increase by an amount up to the January RPI rate (published each February). If the January RPI rate is negative, there will be no change to your Monthly Charge in the May. Three reserves the right to terminate service to a customer at any time if a customer fails to pay money owed to Three or breaches Three's Terms and Conditions.

If you are on a minimum term contract, you are expected to pay any outstanding sums owed to the end of the minimum term of the contract.

Whether you're thinking about Pay As You Go or Pay Monthly, it's important you read and agree to stick to our Terms & Conditions. You'll find these wherever Three devices are sold. A copy of our latest Terms and Conditions can also be viewed on our website at three.co.uk/Terms .

About this code

We review and update it regularly to make sure that it meets current requirements. If you've got a question about our compliance with this code, please write to:

General Counsel
Three
Star House
20 Grenfell Road
Maidenhead
SL6 1EH

Or email your question to regulatory@three.co.uk

Customer Complaints Code

Making a complaint.

At Three we always want to make sure you have a great experience, and we hope that you’ll never have reason to complain about our services. However, if you think we haven’t done a good job, we’d like to hear from you. We’re also happy for someone else to raise a complaint on your behalf.

We've tried to make the complaints process as straightforward as possible and we aim to resolve all complaints within 14 days. There’s a few different ways to register your complaint with us, and you can find them all on our How to Complain page.

If you wish to complain our aim will be to resolve your complaint as quickly as possible. To help us do this, please provide the following:

           

  • details of your concerns
  • how you would like us to put things right
  • your name and address
  • a phone number and the best time to contact you, as we may need to contact you for further information
  • any relevant agreement and/or reference number

 

What happens next?

  • We aim to solve problems straight away, but more complex matters may take a little longer. If we need to look into things , then we will send you an acknowledgement letter within five days that details who is looking at the complaint, their contact details and when you can expect to hear from us again

  • We will investigate the concern that you have raised and work with you to find a solution. If we reach an agreed resolution to your concerns, then we detail this in a response letter to you. If you feel our response hasn't resolved things adequately, please tell us, as we appreciate opportunities to put things right

  • Unfortunately, some of the more complex complaints will take longer to resolve. If our investigation takes longer than 4 weeks, we will be in contact with an update on your complaint and advise you of when we hope to conclude our investigation
  • We aim to provide you with our final response to your complaint within 8 weeks of us having received it, or on the rare occasions when it takes longer, we will provide you with an update as reason for delay and details of any escalation procedures

 

Complaint about the financing of your device

If your complaint is in relation to the financing of your device and you are either dissatisfied with our final response or 8 weeks have passed since you told us of your concerns, then you can ask the financial ombudsman service to independently review the complaint

 

About the Financial Ombudsman Service

The Financial Ombudsman is a free, independent service that looks into disputes between financial services businesses and their customers. You can find out more about them or contact them directly by:

             

  • post - The Financial Ombudsman Service, Exchange Tower, London E14 9SR
  • telephone - 0800 0 234 567 or 0300 123 9 123 (mobile)
  • email -  complaint.info@financial-ombudsman.org.uk
  • online – www.financial-ombudsman.org.uk

 

If you prefer not to go directly to the Financial Ombudsman Service, then the European Commission also provides an on-line dispute resolution platform, which allows consumers to submit their complaint through a central site, which will forward the complaint to the Financial Ombudsman Service or other Alternative Dispute Resolution (ADR) scheme (if relevant). For more information about ODR please visit https://webgate.ec.europa.eu/odr

 

Complaint about sim or airtime

If your complaint is in relation to your sim and or airtime co still isn't resolved after contacting us using the above methods, you can ask the Ombudsman to look at your case for free.

If we are unable to reach agreement within 8 weeks we will provide details of how to contact the Ombudsman.

The Ombudsman is an independent organisation dedicated to sorting out disputes between customers and providers, and Three will be bound by its decision if a case is opened.

 

Ombudsman contact details:

Fax: 0330 440 1615
Phone: 0330 440 1614
Textphone: 0330 440 1600
Online: Ombudsman's website.

Write:
Ombudsman Services:
Communications
PO Box 730
Warrington
WA4 6WU

 

Online Purchases.

If your complaint is about a purchase you made online and we’ve been unable to resolve your concerns through our complaints process, you can submit your complaint through the European Commission’s online dispute resolution platform, instead of contacting the Ombudsman directly. You can find the platform and more information on how it works here: http://ec.europa.eu/consumers/odr/.

The platform simply facilitates the investigation and resolution of your complaint through the Ombudsman so, if you’re unhappy, you may find it easier to contact the Ombudsman directly. Remember, you can only use the platform if your complaint comes from an online transaction. If you made your purchase over the phone or in store, you need to contact the Ombudsman using the contact details above.

Code of Practice for Premium Rate Services.

What are Premium Rate Services? How do they work? How much do they actually cost? How do you stop them if you no longer want them? This code explains all. If you'd like a free copy, including in alternative formats, call us free on 333 from your Three mobile (if you're in the UK) or 0333 300 3333 from any other phone (standard call rate applies).

This code is for you.

The communications regulator, Ofcom, requires communications providers like Three to provide detailed information to its customers on specific types of services or calls. This includes Premium Rate Services. In short, this code is written for your protection.

You'll also find information on other services that we offer and details about how to get in touch in our main Code of Practice. Just visit three.co.uk (where you'll find a link to the code on our home page’s navigation bar) or call customer services for a copy.

What are Premium Rate Services?

Premium Rate Services (also known as PRS) are services that you use on your mobile where:

  • the cost of the service is charged to your account or deducted from your Pay As You Go Credit
  • the revenue is shared with other 'parties'. These parties are the companies that provide the service or technology we need to provide the service.

Premium Rate Services can be:

  • voice calls to long numbers starting 09, where you're charged an Access Charge of 45p per minute (with a one minute minimum charge) plus a Service Charge (set by the company you’re calling – they’ll tell you this)
  • voice or video calls to short numbers, which are known as shortcodes (four, five or six digits)
  • text and multimedia messages to and from shortcodes, where you are charged 10p per message or more.

If you're using a messaging service, you may also be charged the standard rate for sending your message. Three's standard rates are 10.2p for Text Messages (SMS), 25.5p for Picture Messages (MMS) and 51.1p for Video Messages (also called MMS).

3 services are not Premium Rate Services

The services that 3 provide under 'Today on 3', 'Planet 3', 'Services', 'Internet Services' and 'Today on 3 Live' are not Premium Rate Services under these conditions.

How do Premium Rate Services work?

When you call to use a Premium Rate Voice Service, in most cases:

  1. We (that is the Three network) pass on your call to another network
  2. That network then passes your call on to a Service Provider
  3. The Service Provider provides the advertised service or services to you.

If you are making a call to a premium rate number starting 09 (including calls to numbers which provide an adult entertainment service, starting 098, 0908 or 0909), the total cost of this call will be split into an Access Charge, set by us at 45p per minute (with a one minute minimum charge) (this covers our cost to pass your call on) and a Service Charge, set by the company you are calling. If the Service Charge is set at, or includes, a pence per minute rate, it must not exceed £3.60 per minute (inclusive of VAT). If the Service Charge is set exclusively at a pence per call rate, it must not cost more than £6.00 (inclusive of VAT).

Sometimes, the Service Provider will offer you other services and they may involve an additional charge. The Service Provider has to make you are aware of any extra charges.

Voice, video and messaging services using Shortcodes (four, five or six digits) are passed directly on to the Service Provider, who will provide you with the advertised service.

Where a charge is made for a Premium Rate Service on a Shortcode number, we share the revenue with the Service Provider directly. That's how the Service Provider and the person who provides the information contained in the service (Information Provider) receives payment for the service that you've used.

Who regulates Premium Rate Services?

In the UK, these services are regulated by Phone-Paid Services Authority. Phone-Paid Services Authority produces a code that providers of Premium Rate Services and telephone networks must stick to. In particular, the code sets out strict guidelines for the way providers of premium rate services advertise and operate their services.

How can Phone-Paid Services Authority help me with a complaint?

Phone-Paid Services Authority will deal with complaints about:

  • the promotion of Premium Rate Services – for example, if you're missing cost information about your call or feel that you've been misled by a Service Provider's claims
  • the content of Premium Rate Services – for example, offensive content or services that are unnecessarily prolonged
  • the overall operation of Premium Rate Services – for example, if you haven't been awarded a competition prize within the stated period or your services haven't automatically been ended at the costs set out in the advertising.

Phone-Paid Services Authority can't deal with complaints about why companies use premium rate numbers as opposed to other numbers or the revenue share arrangements between telephone companies and Service Providers.

Unless they refer or link callers to premium rate numbers, Phone-Paid Services Authoritydoes not regulate services available on:

  • STD numbers (for example, beginning '01')
  • freephone numbers (for example, beginning '080')
  • local rate numbers (for example, beginning '0845')
  • mobile numbers (for example, beginning '07')
  • a subscription payable by credit card.

How can I find out what a Premium Rate Service costs?

  • When promoting Premium Rate Services, providers must state:
  • the cost of the calls or messages, including any Service Charge element of a call to a 09 number, that will be charged in addition to Three’s Access Charge of 45p per minute (with a minimum charge of 1 minute) for calls to 09 numbers
  • the minimum cost of the service.

Additionally, if the Premium Rate Service is offered on a subscription basis, the provide must also state that you will have to pay repeat charges.

You may also find the following information on costs helpful.

09 voice calls The cost of these calls, from 1 July 2015, are split into two elements; Three’s Access Charge of 45p per minute (with a minimum charge of 1 minute) and a Service Charge, set by the company you’re calling. To find out the cost of a specific voice call to a 09 number on our network, just check out our online price guide or check our Special number lookup tool at Three.co.uk/nts. You can get further information on specific numbers by calling Three customer services on 333. These calls are free if you call from within the UK on your Three mobile. Or call 0333 300 3333 from any other phone (standard call rate applies).

Text Shortcodes You can find out the cost of sending a text to a Premium Rate Service Shortcode on our network by going to thePhone-Paid Services Authority website and entering the provider's number.

Or you can call Three customer services on 333 – free if you call from within the UK on your 3 mobile. Alternatively, dial 0333 300 3333 from any other phone (standard call rate applies).

Some Shortcode Text services charge you for both sending the original text and for receiving subsequent texts as part of the service. Details of all charges must be clear in the advert for the service. Make sure you understand what the total cost of the service is before you use it.

You can find more information on Text Shortcode services at three.co.uk/shortcodes

Voice and Video Shortcodes Like Text Shortcodes, you can find out the cost of dialling a Voice or Video Shortcode on our network by going to the Phone-Paid Services Authority website and entering the provider's number. Please note if using a Voice Shortcode, these are not split into an access charge and a service charge, unlike calls to numbers starting 09, and you’ll see a single charge for these on your bill.

Or you can call Three customer services on 333 – free if you call from within the UK on your Three mobile. Alternatively, dial 0333 300 3333 from any other phone (standard call rate applies). You can find more information on Text Shortcode services atthree.co.uk/shortcodes

Important: Always read the ads.

Make sure you read the advertising for all Premium Rate Services thoroughly and understand the total charges involved before you use the service. Premium Rate Services providers have to include pricing information and terms of use of their services in all advertising and promotional information.

If you've heard about a service from another person or received a message about a service and you're not aware of the cost or terms of use, then we strongly recommend that you do not use the service. Better safe than sorry.

What to do if you think you've been overcharged or misled.

Have you been charged more than you expected for a Premium Rate Service? Have you been charged when you don't believe you even used a Premium Rate Service? Do you feel that you've been misled about the cost or service? Here's what to do next.

1. Check out your rights. All Premium Rate Service providers must stick to the Phone-Paid Services Authority code when they advertise and operate their services. For more on this visit the Phone-Paid Services Authority website

You may be able to bring a complaint against the Service Provider under the Phone-Paid Services Authority code (see the next section).

2. Ask us for help If in doubt, call us. We can help you understand your charges, which should help you work out whether you've been billed correctly. If we do find that you've been incorrectly charged, we can advise you on how to claim a refund from the Service Provider.

Call Three customer services on 333 – free if you call from within the UK on your 3 mobile. Or dial 0333 300 3333 from any other phone (standard call rate applies).

3. Ask the Service Provider directly. You have every right to contact the Service Provider to ask them for more information on the Premium Rate Service that you've been charged for. To find out who the Service Provider is and how to contact them, go to thePhone-Paid Services Authority website and enter their number.

Making a complaint about a Service Provider. You should complain directly to Phone-Paid Services Authority.

But first check to make sure that your complaint is something that Phone-Paid Services Authority deals with (see the earlier section, entitled 'How can Phone-Paid Services Authority help me with a complaint?').

You'll find full details on how to make a complaint at the Phone-Paid Services Authority website.

Making a complaint about us. We hope this is never the case. Here's what to do:

  • call us first and we'll try and resolve the problem
  • if you aren't happy about how we've handled your complaint, or we haven't got back to you within 8 weeks of you informing us of the problem, contact the telecommunications ombudsman service, Ombudsman Services: Communications.

Ombudsman Services: Communications is an independent approved dispute resolution service and aims to help resolve disputes between communications providers and their customers if they arise. The organisation is approved by the communications regulator Ofcom. You'll find more about Ombudsman Services: Communications online at http://www.ombudsman-services.org Or call 0330 440 1614.

Watch out for scams.

Unfortunately, there are cases where service providers deliberately set out to defraud customers by encouraging them to call premium rate numbers or send premium rate text messages, these are known as 'scams'. So unless you know how much an 09 number or a Shortcode service costs upfront, we say never use that service.

If you think you might be the victim of a Premium Rate Service scam, get in touch and we’ll explain how you apply for a refund or complain to the Phone-Paid Services Authority. Call Three customer services on 333 – free if you call from within the UK on your Three mobile. Or dial 0333 300 3333 from any other phone (standard call rate applies).

How to stop using Premium Rate Services.

We can put a block on calls to all 09 numbers from your Three mobile. Call Three customer services on 333 – free if you call from within the UK on your Three mobile. Or dial 0333 300 3333 from any other phone (standard call rate applies).

Depending on your plan, you may be able to block any out of bundle spending, which would prevent access to premium rate services. You can check if his feature is available to you via your My 3 account. Alternatively, you can set you can contact us to request your credit limit is set to zero, which would prevent these services from being used. What we do, however, automatically – for everyone that hasn’t proved that they are over 18 – is stop any pictures or video content being sent to your mobile that’s classed as being 18 or over against the British Board of Film Classification framework. This includes premium rate adult visual content available through a Shortcode

You'll find details about this framework online at: http://www.bbfc.co.uk/what-classification/how-does-classification-work/

How to cancel a subscription.

A subscription is where you pay a regular charge (say £3 per week) for a Premium Rate Service that you’ve set up by sending a text to a Shortcode number. You should get a text confirming that you’ve set the service up and regular messages charging you for your subscription.

To cancel your subscription to a particular service, just text the word ‘STOP’ to the next message you receive from the Service Provider.

To cancel subscriptions to several services from one provider, just text the words ‘STOP ALL’ to the next message you receive.

If you receive marketing texts or calls after cancelling a subscription and would prefer not to, you should contact the Service Provider. Please see the next section.

How to stop receiving marketing calls or messages.

From time to time you may receive calls or text messages from different companies promoting or trying to sell you services.

Sometimes the messages or calls are from Service Providers who you have previously bought things from (like mobile ringtones or wallpapers). If this is happening, you may have opted-in to receive marketing information as part of the sales process. If you would like to opt-out and stop receiving these calls or messages, just contact the Service Provider directly and asked to be removed from their marketing list.

To find out who the Service Provider is and how to contact them, go to the Phone-Paid Services Authority website and enter their number.

All marketing messages from Shortcode services must state that they are free to the receiver with the word 'FreeMsg'. You can stop future marketing by sending the word 'STOP' to that Shortcode number.

Sometimes the messages or calls are from Service Providers and companies who you have NEVER previously bought things from.

This is known as 'unsolicited marketing'. You have every right to ask the businesses to stop contacting you. You may also find that you receive calls where the phone rings but on answering there is no one there. These ‘silent calls’ are often generated by automatic dialling equipment (which dial several numbers in one go but there are not enough people to deal with the calls when connected).

If you are happy to receive telemarketing calls from some companies but not others, contact the companies who you do not wish to hear from and ask them to remove your details from their marketing lists.

A helpful suggestion to reduce marketing calls. You can reduce or eliminate the number of calls you receive by registering your telephone number with the Telephone Preference Service (TPS). All companies are obliged to check the TPS list before making marketing calls. So if you continue to be called after registering your number with the TPS, you can complain.

If you'd like to register your telephone number with the TPS or make a complaint, visit: tpsonline.org.uk/tps

Further information about the rules on marketing by telephone and SMS can be found on the website of the Information Commissioner’s Office. Visit ico.gov.uk

About this code

We (at Hutchison 3G UK LTD) regularly review and update this code. This version was published on 1 July 2015.

If you've got a question about our compliance with this code, please write to:

General Counsel Hutchison 3G UK Limited Star House 20 Grenfell Road Maidenhead SL6 1EH

Or email your question to regulatory@three.co.uk

Your privacy when using our website

Depending on the type of browser you are using, you may be able to configure your browser: (i) so that you are prompted to accept or reject cookies on an individual basis or; (ii) to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of the web browser for specific details about cookie security. For further information regarding the cookies that we use and how to block cookies please see our cookies policy.

We may collect and store certain 'technical information' about your visit to this site, such as:
 

• the IP address from which you access this website;
• the type of browser and operating system used to visit this website;
• the date and time of your visit(s) to this website;
• clickstream data which reveals the activities of visitors around this website (for example the web pages you access and products browsed) and;
• the website address of the website from which you accessed this website.


Such data is used only to analyse trends, administer and improve our website and the services we offer, track movement through our website and gather statistical information about visits to the website.


Your Rights

 

You have certain rights with respect to your personal information. The rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights. You can exercise these rights using the contact details above (under the heading “Your privacy when using our website”). 
 

 
Summary of your rights
Right of access to your personal information
You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions.  
You can download the Request for Access to Personal Information form here. If you can't download the form, we can send you a copy - please call us on 333 (Free, unless you’re on one of our new Essential Plans, in which case it will come out of any available minutes allowance or charged at your out of allowance rate of 35p per minute) from a Three phone or 0333 338 1001 from any other phone*
*Standard call rates apply.
Right to rectify your personal information
You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete.
Right to erasure of your personal information
You have the right to ask that your personal information be deleted in certain circumstances. For example (i) where your personal information is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation. 
You can download the Request for Erasure Form here.
Right to restrict the use of your personal information
You have the right to suspend our use of your personal information in certain circumstances. For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead; (iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defence of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection.
Right to data portability
You have the right to obtain your personal information in a structured, commonly used and machine-readable format and for it to be transferred to another organisation, where it is technically feasible. The right only applies where the use of your personal information is based on your consent or for the performance of a contract, and when the use of your personal information is carried out by automated (i.e. electronic) means.
You can download the Right to Data Portability Form here.
Right to object to the use of your personal information
You have the right to object to the use of your personal information in certain circumstances. For example (i) where you have grounds relating to your particular situation and we use your personal information for our legitimate interests (or those of a third party) including for profiling; and (ii) if you object to the use of your personal information for direct marketing purposes, including profiling (to the extent it relates to direct marketing).
Right to object to decision which is based solely on automated processing
You have the right in certain circumstances not to be subject to a decision which is based solely on automated processing without human intervention. 
Right to withdraw consent
You have the right to withdraw your consent at any time where we rely on consent to use your personal information.
Right to complain to the relevant data protection authority
You have the right to complain to the relevant data protection authority, which is, in the case of Three, the Information Commissioner's Office, where you think we have not used your personal information in accordance with data protection law.

 

Other terms and conditions 

You should read this policy in conjunction with our website terms and conditions (which apply to your use of this website), any terms of sale which apply to the purchase of products by you via this website and the Terms for Three Services (which apply to your use of Three Services). Our customer privacy statement concerning your use of Three Services is contained within the 'Privacy Notice' found in Section 13 of our Terms for Three Services.


Notification of changes 

If we change this policy we will post the amended policy on our website so that you are always aware of how we collect, use and disclose your personal information.

This policy was last updated on 18 May 2018.


Glossary of technical terms used

• Web Browser - The software you use to read web pages such as Microsoft Internet Explorer, Netscape Navigator and Opera.

• IP address - The identifying details for your computer (or your internet company's computer), expressed in "internet protocol" code (for example 192.168.72.34). Every computer connected to the web has a unique IP address (which may be permanent or change each time you access the internet.

• Cookies - Small pieces of information, stored in simple text files, placed on your computer by a web site. Cookies can be read by the web site on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the web site can "remember" you on your return visit. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the web site.

 

Cookies – About cookies

Cookies are small computer files that remember what you enter when you visit a website. At three.co.uk we use cookies to keep track of what you have in your basket, and to remember you so that we can show relevant information when you return to our site. Please note that cookies can't harm your computer and we don't store personal information such as credit card details in cookies we create. However, we do use encrypted information gathered from cookies to help improve your experience of three.co.uk. For example, they help us to identify and customise the experience for you, or to determine the most relevant related products to show you when you're browsing.

 

To order products on three.co.uk you need to have cookies enabled on your web browser. Most web browsers have cookies enabled - please go to our managing cookies section if you need help turning them on. If you don't want to enable cookies, you'll still be able to browse the site and look at our products and services. 

 

To disable cookies on your browser, please go to aboutcookies.org. Please note that by disabling cookies you won’t be able to enjoy all the features of three.co.uk.

Our Cookies Policy

To make full use of three.co.uk, your computer will need to accept cookies, as we can only provide you with certain, personalised features of our website by using them.

 

Except as set out in the table below, our cookies don't store personal information such as your full name, address or payment details; they just hold the 'key' that, once you're signed in, is associated with this information. This is also true of any cookies that we use in your My3 account.

 

If you'd prefer to restrict, block or delete cookies from three.co.uk, you can use your browser to do this or in the case of some third party cookies, you can opt-out by following the procedure as set out in the table below. Each browser is different, so please check the 'Help' menu of your particular browser to learn how to change your cookie preferences.

 

Below is a list of the cookies we use, and what we use them for.

Cookie Name

What it does

three_first_visit

These cookies identify you when you first visit three.co.uk and to present appropriate information for you - for example, a lightbox pop-up.

APACHE-COOKIE

This cookie is used by our web servers to make your visit to three.co.uk possible and manage your web browser session across the servers we have.

_#env

This cookie is used to collect information about your browser. It stores things like screen size and browser type, so we can give you the best experience on three.co.uk.

_#lps

This cookie is used by our marketing partners to track where you came from and how you arrived at three.co.uk.

_#sess

This cookie stores information about your particular visit to three.co.uk and what you've looked at on our site in an individual session.

_#srchist

This cookie stores the history of how you got to three.co.uk.

_#tsa

This cookie stores the history of how you got to three.co.uk.

_#uid

This cookie stores a unique user identifier for you, so we can track how you've used three.co.uk and your behaviour through the site.

_#vdf

 

This cookie stores what you've bought on our site while you look at other pages.

__utma

 

__utmb

 

__utmz

 

This cookie is used by our Google Analytics tracking software to store information about your visit to three.co.uk.  Google Analytics stores information about (a) the pages that you visit on three.co.uk; (b) how you got to three.co.uk (e.g. via an ad, an email link etc) and is used to calculate search engine traffic and the effectiveness of ad campaigns; and (c) what you click on when you visit three.co.uk. 

 

For more information, including details of how to block these cookies specifically, please see https://support.google.com/analytics/answer/181881?hl=en.

 

gpv_p12

 

This cookie captures which page on three.co.uk you've come from prior to the one you're on.

mbox

 

Occasionally we run tests on three.co.uk to see which menus, links, banners and content works the best. We do this using something called A/B testing (or multi-variant testing). This means that some people are offered different content as a test and some aren't. This cookie is part of this test method and is designed to offer customers tailored content and relevant offers.

s_vi

 

This cookie is used by our web analytics software to track the time and date of your visit and then gives you a unique ID.

rsearches

 

This cookie is used by the search function on three.co.uk to remember your recent searches. When you return to the site and type in a search term it will pre-populate the box with search terms you've used before.

s_lastvisit

This cookie lets us know when you've been to three.co.uk once and then when you come back to visit us.

s_nr

 

This cookie tracks the details of your visit and your journey within three.co.uk.

prevpage

 

This cookie captures which page on three.co.uk you've come from prior to the one you're on.

CARTCOOKIE

This cookie stores your selections in the shopping basket. The checkout process will not work without this cookie.

SecureQLID

This cookie is used as part of the technical operation of three.co.uk and the web servers that run the site.

compare Device

This cookie allows you to compare a device with another one in our online Three store.

MY3_USER

This is a secure cookie that will store key information about your Three account type - such as contract type, country, your plan name and your first name. It does not store any financial information or any personal address information.

APACHE-COOKIE-100

This cookie is used by our web servers to make your visit to three.co.uk possible and manage your web browser session across the servers we have.

_utmx

This cookie helps determine the most effective design for three.co.uk in order to work on specific browsers. Occasionally we run tests on three.co.uk to see which menus, links, banners and content works the best. We do this using something called A/B testing (or multi-variant testing). This means that some people are offered different content as a test and some aren't. This cookie is part of this test method and is designed to offer customers tailored content and relevant offers.

_utmxx

Occasionally we run tests on three.co.uk to see which menus, links, banners and content works the best. We do this using something called A/B testing (or multi-variant testing). This means that some people are offered different content as a test and some aren't. This cookie is part of this test method and is designed to offer customers tailored content and relevant offers.

stack_ch

This cookie allows us to track your entire journey on three.co.uk

stack_cmp

This cookie allows us to track your entire journey on three.co.uk

wpmp_switcher

This cookie is used on the Three blog to switch between the web desktop view and a mobile-optimised view of the site.

__evo_uid

This cookie allows us to track that you have used our product recommendation tool.

__evo_Three_rsi

This cookie stores any information you may have requested using our product recommendation tool so we can display your tailored recommendation when you return to three.co.uk.

__evo_sid

This cookie allows us to remember any information you may have requested using our product recommendation tool.

tuk_rweb

This cookie is used to let you access My3 to settle a bill, when your data services have otherwise been stopped. Without this cookie, you won’t be able to get into My3 to pay an overdue bill.

cloudiqOptInEmail

This is a secure cookie that is used by our analytics and marketing service provider, CloudIQ. Unless you have disabled cookies, it is used to collect and store information on any product(s) within your basket, your email address and first name (if you enter these within the relevant fields of our online purchase form). If you abandon your purchase(s), this information will be used to send you email(s) reminding you of, and linking through to, the selected items within your basket. The use of personal data for these purposes will remain under our control at all times and you are free to unsubscribe from this service.

UID Persistent

This cookie is used by our partner Clicktale to anonymously identify a visitor of the website for the purpose of enabling the Clicktale software to track such visitor’s actions across the client’s website.

WRIgnore Persistent

This cookie is used by our partner Clicktale to indicate that the user was not selected during random ratio check. This user will not participate again in the random ratio check for as long as the life time of the cookie.

__CT_Data Persistent

This cookie is used by our partner Clicktale to count the number of page views or visits of the anonymous visitor for the purpose of enabling the Clicktale software to track the number of page views or visits a visitor made on the client’s website.

_CT_RS_ Persistent

This cookie is used by our partner Clicktale to indicate whether a user is being recorded and by what reason (Random, Enhanced, Forced, ETR).

_CT_Log Persistent

This cookie is used by Clicktale's client logging infrastructure to continue logging user page views. As long as this cookie exists, client Logging will be active for the user, sending statistics about Clicktale's JavaScript code execution flow and state (used for debugging and monitoring only).

ctm Persistent

This cookie is used to identify a visitor of CEC. Specifically, it is used to store visit ID, visitor ID, page view Id and last user interaction timestamp.

This data is then used for tracking across the website.

backendDataInSessionFlag

Flag that indicates if we retrieve user based targeting data in the current session.

kampyleUserSessionsCount

Tracks number of sessions user has been in the browser.

DECLINED_DATE

Timestamp indicating when an intercept was last declined / survey was last closed.

SUBMITTED_DATE

Timestamp indicating when a survey was last submitted.

kampyleUserSession

Timestamp indicating when the user has started his session.

kampyleSessionPageCounter

Tracks the number of pages the user has been in the session.

kampyleInvitePresented

Flag indicating whether an intercept was presented in the session.

kampylePageLoadedTimestamp

Timestamp indicating when the page was loaded. Used for time on page targeting.

kampyleUserPercentile

Number between 0-1 used for percentage of users targeting.

LAST_INVITATION_VIEW

Timestamp for when the last intercept was presented.

kampyle_userid

UUID for identifying a user.